Theecig.co.uk logo
Visit website

Theecig.co.uk Reviews 1,148

•
TrustScore 3.5 out of 5

3.6

Electronic Cigarette Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, finding them to be excellent and varied. Many also appreciate the competitive pricing and the efficient delivery service, often noting quick and prompt arrivals. The online ordering process is generally described as easy to use and navigate. However, some people were dissatisfied with issues related to their orders, such as incomplete deliveries, incorrect items being sent, or significant delays. A few customers also mentioned problems with receiving proper communication or support when these order-related issues arose.

What people talk about most

Product

Reviewers mention positive feedback about product quality and selection. Customers appreciate the great... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting fast shipping and... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers report issues such as damaged or incomplete... See more

Price

Customers consistently note positive experiences with price. Many reviewers praise the good and competitive... See more

Service

Users describe positive interactions with service. Many reviewers praise the prompt and reliable service,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Previous orders have been completed pretty smoothly however I placed an order November 10th my money was taken but no sign of order. I have sent 3 e mails and 2 messages on the online chat option an... See more

Rated 5 out of 5 stars

Best vape store for exclusive offers and they also sell exclusive quality vape juice (feast treats) that nowhere else stocks! Staff are always friendly and helpful in store and online service is quick... See more

Rated 5 out of 5 stars

Exellent buying experence , good prices , easy to use web page , items delivered within 2 days . I would not hesitate to use them again. Many thanks.

Company details

  1. Electronic Cigarette Store
  2. Tobacco Shop

Written by the company

The E-Cig & CBD Store is the largest growing electronic cigarette & CBD Store in the UK with 50+ Stores Nationwide, providing a huge range of brands of e-liquids & vape devices & accessories. Stocking a huge selection disposable vapes including, Elf Bar, Elux and Crystal Bars.

Contact info

3.6

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

No delivery & non-responsive

I placed an order on 03/11/25, paid extra for 24hr delivery. Delivery has still not arrived (as of 12/11/25) and no communication from the support team, despite sending three emails to them. Requested an update and a refund and there’s been no response at all. Complete waste of time and money.

3 November 2025
Rated 1 out of 5 stars

Awful customer service and attention to detail

I ordered 2 x 100ml bottles and nic shots on 6th August totalling nearly £40 and they sent 8 cheap nic salts worth £16.

When queried they said they would refund postage and that they had sent the original order again on the 12th August and would be with me within 3-5 days and also asked me to send back the other liquids but wouldn’t pay for a label so I have to pay. Cheeky

I followed up the order and refund today and they have turned round and said we will send tomorrow! It’s 8 days since I was told it was on its way. Joke.

6 August 2025
Rated 5 out of 5 stars

The first thing is that the company…

The first thing is that the company emailed me to let me know that the product was back in stock. Secondly, the price is very competitive and the turnaround is excellent. I will do business with this company as long as they stock my product.

7 August 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look