There was an offer to return the green one for smaller size as it felt bigger than the navy but got scared to get a size smaller as if it fit snug than I wouldn’t wear it so decided to just keep it.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had order 2 Warmy hoodies. When received, I really loved the dark grey but there was an issue with the pink hoody. Once notified, they immediately sent me another hoody of my choice. The red one ar... See more
Company replied
I ordered 2 of the warmy hoodies, 2 different colors, got 2 of the same color. I emailed about the mixup, immediately got a response apologizing and the corrected hoodie was sent out, no return necess... See more
Company replied
I am always a little apprehensive to order from websites I find on social media. However, I really wanted to try The Warmy oversized hoodies. I did the buy 3/get 1 free deal. They came beautifully pa... See more
Company replied
Company details
Written by the company
The Original Hoodie Dress
Contact info
5307 Victoria Drive, V5P 3V6, Vancouver, Canada
- 917-764-4017
- help@the-warmy.com
- the-warmy.com
3.6
Average
4K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Products and Service!
I love the products and the service is outstanding!
I had a small problem with my order, and customer service went above and beyond to resolve my issue.
5 March 2026
Unprompted review
Reply from The Warmy
We’re glad to hear you’re enjoying our products, it means everything to us. We’re so grateful that you are satisfied by our customer care service. Keep supporting!
My order has been in shipping for over…
My order has been in shipping for over thirty days. Contacted Warmy customer support and they simply said it was between me and USPS. No willingness to help or re-ship product.
3 March 2026
Unprompted review
Reply from The Warmy
We're sorry to hear that your order has been in transit for longer than expected. We completely understand how frustrating delays can be.
Once a package is handed over to the shipping carrier, the delivery timeline and updates are managed by them. However, our team is always happy to assist and help look into the situation whenever possible.
If the issue is still ongoing, please feel free to reach out to our support team at [help@the-warmy.com], and we’ll do our best to assist you further and review the status of your order.
We truly appreciate your patience and thank you for bringing this to our attention.
Resilient Customer Service
Ordered on 1 February for a Valentines Day gift. It never came, so I contacted customer service and they made the determination it was most likely lost.
Then when they attempted to re-order the color I originally ordered was out of stock. Instead of being a sour puss and because of how great and patient they were with me. I went ahead and picked another color. I would 100% recommend this product!
Great Job Support Team!
1 March 2026
Unprompted review
Reply from The Warmy
We truly appreciate your patience and understanding throughout the process. While we’re sorry the original order didn’t arrive as expected, we’re very glad our support team was able to assist you and help find a suitable alternative color.
It means a lot to hear that you had such a positive experience despite the inconvenience. Thank you for your kind words and recommendation feedback like yours truly encourages our team to keep doing their best!
Warmy's response time and customer service
Warmy's response time and customer service is second to none! I was very thankful to work with them and know I would get a response for any questions or needs. They are very helpful, encouraging, and affirming. The only thing I would hope the company could improve on in the future is the delivery service. If the funds permit it in the future, upgrading their delivery company would give them superstar service!
23 February 2026
Unprompted review
Reply from The Warmy
Hearing that our team was able to support you quickly and be helpful throughout your experience truly means a lot to us. We always aim to make sure customers feel heard and assisted whenever they reach out, so your kind words are greatly appreciated.
Thank you as well for the constructive suggestion regarding delivery services. Feedback like this helps us continue improving every part of the experience. We’re grateful for your support and for taking the time to share your thoughts!
Good Product but order carefully
Customer service was prompt and the product was good quality and as pictured. Note that if you need to make a return there’s a restocking fee and you will be charged for the return postage.
24 February 2026
Unprompted review
Reply from The Warmy
We’re glad to hear that you were happy with the product quality and that it matched what you saw online, and we appreciate your kind words about our prompt customer service. Providing a smooth and reliable experience is always important to us.
Thank you as well for mentioning the return details we aim to keep our policies transparent so customers know what to expect. We truly value your feedback and appreciate you taking the time to share your experience.
5-Star Product, Gifting and Subsequent Return Experience
I ordered 4 Hoodie Dresses as a Christmas gift. I thought they looked great and were a thoughtful gift. 2 months later, the recipient of the gift expressed to me that they actually did not like the look or fit. I was distressed, as the 30-day return limit had already passed. I decided to try my luck and reached out to customer service to see if they would facilitate a return. They heard me out and were pleasant, flexible, and helpful throughout the entire return experience. Kudos to the team.
25 February 2026
Unprompted review
Reply from The Warmy
We truly appreciate your kind words and are glad our customer service team was able to assist you with understanding and flexibility, even outside the standard return window. Providing a positive and supportive experience for our customers is always our goal. We’re happy we could help make the process smooth for you, and we sincerely appreciate your support!
Gracious
I had, inadvertantly, push the wrong button and duplicated my order. Warmy was very gracious and corrected my error for me. I am extremly happy with my initial Warmy experience!!!
18 February 2026
Unprompted review
Reply from The Warmy
Thank you so much for sharing your experience! We’re glad we could quickly correct the duplicate order and help resolve the issue for you. It means a lot to hear that your initial Warmy experience has been such a positive one. We truly appreciate your support and look forward to serving you again!
Great product, Great Customer Service
Great product, great customer service. Would highly recommend this company to anyone. Planning on buying more!
25 February 2026
Unprompted review
Reply from The Warmy
It’s wonderful to hear that you’re happy with the quality of your Warmy and the service you received. Keep shopping!
I purchased 4 of these hoodies and…
I purchased 4 of these hoodies and never received them. The tracking number kept indicating it was going back and forth to two different sorting facilities in FLORIDA! I do not live anywhere near FLORIDA! I had to contact USPS to confirm the package wasn’t even marked with my shipping address and that was when Warmy indicated they would refund me but instead of refunding my full price they kept $15 for themselves. I am pretty sure this company is a SCAM!
12 February 2026
Unprompted review
Reply from The Warmy
We’re truly sorry to hear about the experience you described and understand how frustrating it must have been to deal with confusing tracking updates and delivery issues. That is certainly not the experience we want any customer to have.
We regret that the situation required you to contact the postal service yourself, and we apologize for the inconvenience and stress it caused. Our goal is always to resolve shipping issues as quickly and fairly as possible, and we’re sorry if the resolution did not meet your expectations.
If you’re open to it, please contact our support team at [help@the-warmy.com] with your order details so we can review the case again and see if there’s anything further we can do to assist you. Your feedback is important to us and helps us improve our processes.
Awful experience/Delays, Lies, False Advertising
The product itself is actually pretty decent. However, the advertised date of delivery was for Valentine’s Day. I made the purchase 5 days prior to that based on the fact it was showing delivery on time to be given as a gift. After several communications via email which were very clearly done by AI, where I was reassured the shipment was coming and to be patient. 10 days after the purchase date I’m told that I needed to pay extra for the express shipping. Had this been mentioned earlier it would have set my expectations instead of having all these frustrations. Their shitty customer service and false advertising of shipping delays encourage me to lead you away from this company. They do not deserve your business and your hard earned money.
9 February 2026
Unprompted review
Reply from The Warmy
We completely understand how upsetting it must have been to rely on the advertised delivery date and feel misled regarding shipping options. This is not the experience we want for any customer, and we sincerely apologize for the confusion and delays.
Your feedback is extremely important, and we’re reviewing how we communicate shipping details and promotions to ensure clearer expectations in the future. Please reach out to our support team at [help@the-warmy.com] with your order details so we can address any remaining concerns and provide assistance.
Great product and customer service!!
20 February 2026
Unprompted review
Reply from The Warmy
Thank you for sharing your experience! It’s wonderful to hear that you’re happy with the customer service you received. It’s customers like you who make what we do so rewarding.
Customer service was fantastic
Customer service was fantastic. Lightening quick response. The product is wonderful, but the customer service brings the whole experience to exceptional
21 February 2026
Unprompted review
Reply from The Warmy
We’re thrilled to hear that you had such a positive experience with our customer service team and that you’re enjoying the product as well. Providing fast, helpful support is something we truly value, and it means a lot to know it made your experience exceptional. We sincerely appreciate your support!
Great customer service, long ship time
Customer service responded very quickly to my inquiry with a link to tracking info. Shipping is really slow as this comes from. china. Will end up being 6 weeks from order by the time I get it.
19 February 2026
Unprompted review
Reply from The Warmy
We appreciate you taking the time to share your experience. We're glad to hear that our customer support team was able to respond quickly and provide the tracking information you needed.
We understand that waiting for a delivery can sometimes feel longer than expected, and we truly appreciate your patience during the shipping process. Our team always works to keep customers informed and ensure orders arrive safely.
If you ever need further assistance or updates, our support team [help@the-warmy.com] is always here to help.
Thank you for your feedback and for choosing Warmy.
I purchased the buy 3 get one free
I purchased the buy 3 get one free. When I was checking out it showed I paid for 4. I hit the enter key so I immediately sent a message asking why one wasn't free. It was within minutes I had a response from them explaining why it appeared that way.
They have a really nice site to visit, customer service is fantastic!! I can't wait to get the items!
19 February 2026
Unprompted review
Reply from The Warmy
We’re so glad our team was able to quickly clarify the promotion for you and provide reassurance right away. Clear communication and fast support are very important to us, so it’s great to hear that your experience during checkout was a positive one.
We truly appreciate your kind words about our website and customer service, and we’re excited for you to receive your items soon. We hope you love them just as much as we loved assisting you!
This company is a complete scam
This company is a complete scam. Garbage product. Lower than Temu quality. Absolute Junk. Do not buy.... I made the mistake of buying and it is costing me 50.00 just to return this shit! Save your money. I'm gonna personally ruin this company. They pissed off the wrong person...and I'm gonna do it for kicks at this point.
14 February 2026
Unprompted review
They show an ad that has the hoodie…
They show an ad that has the hoodie with the hearts embroidered on the sleeves, but that is not what you get after you hit the link on FB or TicTok to go to their site and place an order. I contacted them and they said "Oh that's a "limited edition item, which you didn't order". This a low key scam, and they don't care.
20 February 2026
Unprompted review
Reply from The Warmy
We’re sorry to hear that the product you received did not match what you expected. We understand how confusing it can be when different versions of an item appear in advertisements and on the website.
Some designs featured in promotions or social media campaigns may be limited edition releases, which can occasionally differ from the standard versions available at the time of purchase. We always aim to clearly present the product details on the product page so customers know exactly what they are ordering.
That said, your feedback is important to us and we truly appreciate you bringing this to our attention. If you’d like us to review your order or explore possible options for you, please feel free to reach out to our support team [help@the-warmy.com] with your order details and we’ll be happy to assist further.
Love my Warmy oversized hoodies
I am always a little apprehensive to order from websites I find on social media. However, I really wanted to try The Warmy oversized hoodies. I did the buy 3/get 1 free deal. They came beautifully packaged and quite quickly. The colors are wonderful. The material is so soft and comfortable. They are well-made and fit pretty true to size. Great purchase!!
18 February 2026
Unprompted review
Reply from The Warmy
It’s completely understandable to feel hesitant when ordering from a new brand online, so we’re especially happy to hear that your experience turned out to be such a positive one! We’re glad the hoodies arrived quickly, were beautifully packaged, and lived up to your expectations in comfort, color, and fit.
Hearing that you’re enjoying the softness and quality truly means a lot to our team. We appreciate you giving us a try and are thrilled that your purchase was a great one!
Amazing Customer Service
I did have an issue with my order (it got lost in transit) and the customer service was lightning fast, and incredibly helpful. Truly amazing! And the tops are cute too. Great company!
20 February 2026
Unprompted review
Reply from The Warmy
We’re always eager to hear from our customers, so thank you for your valuable feedback and sharing your wonderful experience! It means the world to us.
It took me several emails and phone…
It took me several emails and phone messages (frustrating that you can’t get a person) only when I stated I was going to contact my bank did I get a response. After that it went well. I do like the product very much. Just need to improve the customer service aspect of the business.i placed a new order and made a mistake and they fixed it in minutes! Thank you
19 February 2026
Unprompted review
Reply from The Warmy
We appreciate you taking the time to share your honest experience. We’re sorry for the initial difficulty you faced reaching us and understand how frustrating that must have been. Your feedback regarding communication is important, and we’re continuously working to improve the overall customer service experience.
We’re glad to hear things were resolved smoothly afterward and that you’re enjoying the product. It’s also great to know our team was able to quickly correct the mistake on your new order we’re always happy to help when we can. Thank you again for your feedback and continued support!
My Warmy Experience
The website is very user friendly and always seems to have enticing bundle deals. I have had great experiences in ordering items, returning items and exchanging items. There rapid response on emails is reassuring. Thanks
29 January 2026
Unprompted review
Reply from The Warmy
We’re happy to hear that you’ve found our website easy to use and that the bundle deals have added value to your shopping experience. It’s especially great to know that ordering, returns, and exchanges have all gone smoothly for you that’s exactly the kind of experience we aim to provide.
Quick and helpful communication is something our team takes pride in, so your feedback is truly appreciated. Thanks for taking the time to share your experience with us!
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