tellmeGen Reviews 223

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers had a great experience with this company. Customers are really happy with the user experience, finding the platform intuitive, well-organized, and easy to navigate. Many found the product to be very informative and insightful, providing comprehensive and detailed results that were often described as accurate and transformative, helping them understand their genetics and make informed decisions. However, some people were dissatisfied with the product, mentioning issues like duplicate information in their reports or a lack of specific genetic variants in the interpretation. Some customers also experienced slow response times and issues with customer service, including unanswered inquiries and problems with sample processing.

What people talk about most

Product

People report ambiguous experiences with product. While many customers praise the comprehensive and... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the process... See more

Response time

Reviewers highlight ambiguous aspects of response time. While some customers praise quick responses, with... See more

Service

Users describe ambiguous interactions with service. Many customers praise the excellent, professional, and... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers praise the customer service as perfect,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Friendly and personal communication, so that expectations were clear regarding delivery, sampling, return mail, and length of time during process. It's not fast, but that was not a problem. I'd love t... See more

Company replied

Rated 5 out of 5 stars

I had a very pleasant experience with tellmegen! Not only were their instructions clear as day (my biggest fear was messing up getting my DNA to them) my DNA kit was received lightening fast by them.... See more

Company replied

Rated 5 out of 5 stars

The result is very thorough for all parts, especially in the health genetic parts. The result get updated regularly for better accuracy over time. I was hesitant to use it but now I can say go for it... See more

Company replied

Rated 5 out of 5 stars

Scarily accurate and has made me have some thoughts about how hEDS (a condition I have) is presented in genes that are more general than other forms of EDS. Also, the genetic links to traits that link... See more

Company replied


Company details

Written by the company

tellmeGen's online genetic test. Includes ancestry tests, predisposition to diseases and genetic nutrition analysis, among others. With tellmeGen's DNA test, you’ll discover in-depth insights about your health, origins, and wellness that you didn’t know before. More than just a genetic test: the most comprehensive and accessible genetic service you can find. Análisis genético online de tellmeGen. Incluye test de ancestros, predisposición a enfermedades, y análisis genético de nutrición, entre otros. Con el análisis genético descubrirás en profundidad numerosos aspectos sobre tu salud, origen y bienestar que antes desconocías. Mucho más que una simple prueba genética: el servicio genético más completo y accesible que puedes encontrar.


Contact info

4.0

Great

TrustScore 4 out of 5

223 reviews

5-star
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1-star

Replied to 77% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

I was considering purchasing a kit from…

I was considering purchasing a kit from this company, then I read their responses to the 1 star reviews on this site. I am shocked by their classless, childish, cocky, and angry responses. I would never trust these people with something so sensitive if they can't even respond professionally to unhappy customers with legitimate reviews.

4 December 2025
Unprompted review
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Reply from tellmeGen

Hello, we deeply regret your impression. We hope you will reconsider your decision. If you have any specific questions about data security or our processes, we are at your disposal to answer you directly. Thank you very much, best regards.

Rated 5 out of 5 stars

Eye-Opening Traits and Ancestry in Advanced

The Advanced test's health and traits reports were eye-opening—learning about my caffeine metabolism explained so much! Ancestry insights linked me to distant relatives effortlessly. tellmeGen's platform is intuitive, and the updates keep it fresh. Absolutely worth it!

28 November 2025
Unprompted review
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Reply from tellmeGen

Thank you very much for your incredible review! We are enormously pleased that the health and traits reports from the Advanced test have been so revealing, especially by providing you with clarity about your caffeine metabolism.

We are constantly working to keep our platform intuitive and with periodic updates, so your comment confirms that the effort is worthwhile. Thank you for choosing the Advanced experience!

Best regards.

Rated 5 out of 5 stars

Fun Neanderthal Discoveries in Starter

Loved my Starter results! The Neanderthal DNA percentage was a quirky highlight, and the wellness tips for stress management have already improved my daily life. tellmeGen makes complex genetics simple and engaging. Great value for beginners!

27 November 2025
Unprompted review
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Reply from tellmeGen

¡Nos alegra mucho que lo disfrutaras! El porcentaje de Neandertal es, de hecho, una ventana fascinante a tu linaje antiguo. Es genial saber que los consejos de bienestar te están ayudando a diario. ¡Gracias por comenzar tu viaje genético con nosotros!

Rated 5 out of 5 stars

Ultimate Genome Deep Dive with Ultra

Opting for Ultra was the best decision—over 600 reports including pharmacogenetics that guide my medication choices perfectly. The deep dive into rare variants and wellness traits (like my athletic potential) blew me away. The whole genome sequencing provides unmatched depth; results feel truly personalized and empowering!

26 November 2025
Unprompted review
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Reply from tellmeGen

Thank you for sharing your experience! We are thrilled to hear that the Ultra test is empowering your health decisions. As you mentioned, WGS offers unmatched depth—not just for pharmacogenetics and wellness, but also to explore your family lineage with the highest precision available. Welcome to the family!

Rated 1 out of 5 stars

I doubt my results were accurate

I doubt my results were accurate, the country that indicated as my ancestry was incorrect. It showed 0% of the country where actually I am from since centuries, confirmed genealogy. For sure inaccurate, cheap cheat. Do not use this company.

24 November 2025
Unprompted review
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Reply from tellmeGen

Hello, we are sorry to hear you feel this way. It is important to distinguish between nationality (current political borders) and genetic ancestry (populations from thousands of years ago). Even though your family may have lived in a country for centuries, your genetic lineage might share markers with neighbouring regions, since DNA does not recognise modern borders. We would like to review your case and explain it to you in detail; please email us at info@tellmegen.com.

Rated 5 out of 5 stars

It takes awhile from the U.K. but they are reliable and professional

Few 'genetic companies' give information about your genes that can explain health issues but TellMeGen do and they do it well.

17 November 2025
Unprompted review
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Reply from tellmeGen

Thank you very much for your valuable review!

We deeply appreciate you highlighting this aspect, as it is the essence of our mission: to go beyond basic ancestry data to offer genetic information that is useful and allows users to proactively understand and manage their health and disease risks.

We strive to ensure that our health reports are reliable, clear, and truly make a difference to our users' well-being.

Thank you for recognising that we do it well!

Rated 5 out of 5 stars

Uncovering Hidden Italian Roots with the Starter Test

The Starter test from tellmeGen was a fantastic entry point! I uncovered 18% Native American ancestry I never knew about, and the personal traits reports on my musical aptitude were spot on and fun. The results are straightforward and inspiring—perfect for anyone dipping their toes into DNA testing. Highly recommend!

16 November 2025
Unprompted review
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Reply from tellmeGen

What a fantastic review! Thank you very much for your high recommendation of the Starter kit.

We are deeply thrilled that you discovered that 18% Native American ancestry you didn't know about. Connecting you with your lineage and offering you that knowledge about your family roots is, without a doubt, one of the most rewarding parts of our work.

We are also pleased that the personal traits reports, such as the one for musical aptitude, were both fun and accurate for you.

As you mention, the Starter kit is the perfect way to get started in the fascinating world of genetics in a simple and inspiring way! We greatly appreciate your five stars.

Rated 5 out of 5 stars

Transformative Genetic Revelations in Advanced

What a revelation with the Advanced results! I discovered manageable genetic risks and adjusted my nutrition based on the wellness reports. The paternal lineage connected me to distant relatives through DNA Connect. tellmeGen makes genetics accessible and transformative. Five stars!

12 November 2025
Unprompted review
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Reply from tellmeGen

Thank you very much for your incredible five-star review!

We are immensely proud to know that the Advanced results have been a true revelation for you and that you have been able to use the information about genetic risks and the wellness reports to make positive and transformative adjustments to your nutrition.

It is especially gratifying to know that the DNA Connect feature has allowed you to delve deeper into your paternal lineage and connect you with distant relatives. Strengthening those family ties and the knowledge of your ancestry is precisely one of the most valuable aspects of what we offer.

Our goal is to make genetics accessible and useful for everyone. Thank you for confirming that we are achieving that goal! We are at your disposal for any future queries.

Rated 5 out of 5 stars

Very cool & works in Dubai

I am satisfied with the results, seems accurate for that price point.

What's also important, they work in UAE (and other competing companies don't ship & collect kits there).

1 October 2025
Unprompted review
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Reply from tellmeGen

Thank you very much for taking the time to share your excellent experience!

We are enormously pleased to hear that you are satisfied with the accuracy of your results and the value for money of our test. We continually work to offer the most comprehensive genetic analysis at the most accessible price.

We greatly appreciate your recommendation and will take it into account as we continue to improve.

Rated 5 out of 5 stars

Complete Genetic Map with the Ultra Test

With the Ultra, I got an exhaustive analysis that goes beyond the imaginable: more than 100 reports on hereditary conditions and pharmacogenetic compatibilities that help me choose safe medications. Plus, the details on rare variants in my traits fascinated me. It's like having a complete genetic map; the results are deep and empowering. An investment in my future!

4 November 2025
Unprompted review
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Reply from tellmeGen

Thank you very much for your review.
We are glad to hear that you liked the analysis :)
Best regards.

Rated 5 out of 5 stars

Changing Habits for Health with the Advanced Test

The Advanced test has changed my perspective on my health. The detailed reports on genetic predispositions to certain conditions allowed me to adjust my diet and exercise in a personalized way, and the maternal lineage analysis revealed surprising connections to Eastern Europe. tellmeGen delivers precise and actionable results that are worth every euro. I'm delighted!

31 October 2025
Unprompted review
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Reply from tellmeGen

Thank you very much for your review.
We’re glad to hear that you liked it so much. We’re here for whatever you may need.
Best regards.

Rated 5 out of 5 stars

Discovering Italian Roots with the Starter Test

Incredible experience with the tellmeGen Starter test! I discovered that I have 25% Italian ancestry that I never suspected, and the reports on personal traits like my predisposition to caffeine made me laugh a lot. The results are clear, easy to understand, and have motivated me to explore more of my family history. Totally recommend it to get started!

26 October 2025
Unprompted review
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Reply from tellmeGen

Thank you very much for the review.
We’re glad to know you liked the results so much :)
If you have any questions, we’re here to help.
Best regards.

Rated 1 out of 5 stars

Doesn't respond when you have questions…

Doesn't respond when you have questions about your order

17 October 2025
Unprompted review
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Reply from tellmeGen

Hello.
That’s very strange, given that our customer service is exceptional.
Could you let us know how you contacted us so we can look into it?
Best regards.

Rated 1 out of 5 stars

Incorrect result and nonchalant…

Incorrect result and nonchalant customer service!
I bought the family kit for inheritance conditions, specifically interested in the result of Birt-Hogg-Dube, as a radiologist had recently raised suspicions from viewing a chest x-ray. A BHD patient needs to be monitored I various ways annually as 30% of BHD ppl will get malignt kidney cancer (at a much younger age (-20) her age than kidney cancer average for non BHD patients. So monitoring is crucial.

The TellMeGen test came back negative for BHD. Which then led to an even bigger health scare as another strong option to my lung condition could be Tuberous sclerosis. But after months of test, via state health care, blood work came back positive for BHD and that is now my formal diagnosis.
TellMeGen does not claim to be a tool for diagnosis, and they clearly only test for the most common known mutations per condition, NOT ALL, and in my case with the BHD it seems to be a Scandinavian/European strand of the mutation that is not included in the TellMeGen test. Just an FYI.

But the reason why I write this negative review is mostly because when I reached out to TellmeGen to let them know that I have a BHD diagnosis and that their test clearly didn’t cover that mutation in their test, offering them more information so that they could include this into their test to avoid more ppl getting a false negative for BHD, not ever asking for a refund just offering information. They never responded. Which speaks volumes.

If you are worried about something and am looking for answers. This company is not the answer.

10 September 2025
Unprompted review
tellmeGen logo

Reply from tellmeGen

Hello,
We are sorry that our test was unable to detect the specific variant you carry, although you understand the cause of this.
The test you purchased is a genotyping service, not sequencing, with all that this implies.
We interpret that the main reason for your dissatisfaction is the lack of response from our Customer Service (additionally, you have left us a negative 1* review, the worst possible rating, which we consider to be quite exaggerated).
When did you contact us? Are you aware that there are other contact methods besides email, such as social media or real-time chat?
With only the information you’ve provided in the review, we cannot assist you further.
Please get in touch with us, and we will see what we can do.
Best regards.

Rated 5 out of 5 stars

Scarily accurate and has made me have…

Scarily accurate and has made me have some thoughts about how hEDS (a condition I have) is presented in genes that are more general than other forms of EDS. Also, the genetic links to traits that link to autism is clear, again, in a generalised way but it is interesting to see it all in ine place. Also the pharmacology interactions were dead on the money and explain a lot.

5 September 2025
Unprompted review
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Reply from tellmeGen

Thank you very much for your review.
We hope the results are more helpful than frightening :)
If you have any questions or need anything, we are here for you.
Best regards.

Rated 5 out of 5 stars

Tellmegen DNA test

Bought a DNA kit from Telmegen, first class service in terms of response, quality of the products, and excellent support.
Thank you for the professional service, do recommend it.

11 August 2025
Unprompted review
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Reply from tellmeGen

Thank you very much for the review and for recommending us.
Best regards.

Rated 5 out of 5 stars

As thorough as it gets

I had a very pleasant experience with tellmegen! Not only were their instructions clear as day (my biggest fear was messing up getting my DNA to them) my DNA kit was received lightening fast by them. The results took a couple weeks, but I was sent an email about their completion. After logging in into my personal and secure account, I was able to pull up my results right away. They are VERY thorough, detailed and spot on from what I know from my personal family history. It was very interesting to learn about myself, which will help me be healthier in the future as I know what I am more prone to.

10 August 2025
Unprompted review
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Reply from tellmeGen

Thank you very much for the review.
We are glad that you liked your results :)
Best regards.

Rated 1 out of 5 stars

Disorganised and untrustworthy company.

I paid for the advanced analysis and supplied an intact raw data file from ancestry.com. They promised a 72 hour turnaround. A week later I had no results so I asked. They asked me to email the raw data file again. A week later still nothing and they had no idea what was holding it up. Finally, a week after that I reached out again and they told me the file isn't supported.

They left it at that. I had to then ask them for a refund.

Essentially, they would have taken my money and sat on it for weeks. It's only that I kept asking, that I was able to get them to agree to a refund.

At no point did they ever follow up on my enquiries.

Very dodgy company.

11 August 2025
Unprompted review
tellmeGen logo

Reply from tellmeGen

Hello.
We regret what happened and we don't understand what could have caused the delay in the response.
We will investigate to understand how all of this occurred.
Thank you for informing us.
Best regards.

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