TaxCalc Reviews 253

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 189 reviews, reviewers had a great experience with this company. Customers consistently praise the company for its excellent customer service and helpful staff. Many people find the software easy to use and appreciate the prompt and effective support provided by the team. Reviewers often highlight the patience, knowledge, and dedication of the staff in resolving their issues and guiding them through processes. However, some people were dissatisfied with the response times, mentioning long waits to get through to support. A few other people also felt that the user experience could be improved, with specific issues like the app freezing or difficulties with certain features.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the helpfulness... See more

Staff

Reviewers mention positive feedback about staff. Customers frequently praise the helpfulness and efficiency... See more

Response time

Customers had ambiguous experiences with response times. Some reviewers praised the prompt attention to... See more

User experience

Users describe ambiguous interactions with the user experience. Many reviewers find the software easy to use,... See more

Service

Clients share positive opinions on service, highlighting helpfulness and efficiency. Many reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've been using TaxCalc for many years, sometimes doing as many as four tax returns for various family members each year. The user interface is a little dated and possibly confusing for new users, but... See more

Rated 4 out of 5 stars

Simple Steps makes filling in the self assessment relatively easy. Being able to make notes with each entry makes comparison year to year simpler. I had a problem with entering the very long name of... See more

Rated 4 out of 5 stars

I have used Taxcalc for at least 6 years and find it brilliant and simple and very helpful. I did have this year a lot of problems getting the software downloaded onto my laptop but the person at Tax... See more

Company replied

Rated 4 out of 5 stars

Still love the tax and accounts product after 15+ years of using. Good to see the product expansions to Groups and Charities. Our only bug bear is with the Companies House Forms module which prevents... See more


Company details

  1. Tax Preparation Software
  2. Accounting Software Company
  3. Software Company

Written by the company

Award-winning tax and accountancy software. TaxCalc is the complete tax, accounts and practice software suite trusted by over 11,000 accountancy firms in the UK.


Contact info

4.0

Great

TrustScore 4 out of 5

253 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 61% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Still love the tax and accounts product…

Still love the tax and accounts product after 15+ years of using. Good to see the product expansions to Groups and Charities. Our only bug bear is with the Companies House Forms module which prevents a five star rating.

8 January 2026
Rated 5 out of 5 stars

Makes tax much less complicated. Great product

We have used Taxcalc for some 15+ years for our personal tax returns. It continues to be the best tax product out there for personal tax returns, with the ability to switch from the (impenetrable) HMRC tax forms to Taxcalc's "simple steps".

Taxcalc have done a really good job of trying to make the requirements of the ever expanding tax code understandable for the layman.

In addition there support is first class, both on a technical tax level and in support of the product. I had a technical software problem today that was solved inside an hour. Excellent support.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Best software for accounts and tax…

Best software for accounts and tax returns

We have been using this software for 15 years and we love it. Simple. Our accountant manager (Jagdeep) does a great job of looking after us and we appreciate all the software does for us, we couldn't run our accountancy firm without it.

7 October 2025
Unprompted review
Rated 5 out of 5 stars

One year on…

Changed to Taxcalc for my small practice in March 2024. Haven't looked back. Transfer was straight forward and it's a great piece of software. Advisors are on hand for the few questions we've had. Price for renewal was also a pleasant surprise after years of over inflation increases with other suppliers on the market.

15 June 2025
Unprompted review
Rated 5 out of 5 stars

Taxcalc review

Taxcalc is the best tax and accounting software I have ever used. Very simple and straight forward processes. Ease of access is unparalled. The switch between products in the hub is fantastic. The FETCH application to retrieve client tax information is extremely useful. It's ability to check and identify potential errors is also a very useful tool. Pricewise it is simply the best out there.

3 March 2025
Unprompted review
Rated 4 out of 5 stars

Software is intuitive

Software is intuitive. My first year, am very pleased how it went.

Only issue I have is that it is very slow but that's maybe due to the 'cloud' as there are no internet speed issues here and a competitor/friend of mine also has the same problem.

12 February 2025
Unprompted review
Rated 5 out of 5 stars

We have been using Taxcalc for a number…

We have been using Taxcalc for a number of years now, and find it so versatile and easy to understand.
The information hub normally answers our technical questions, but on the rare occasion we have needed help, the support is at hand quickly.

11 February 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look