The agent was very kind and knowledgeable about what was causing me to be unable to make my purchase and my card statuses. It wasn't clear from the automated system that I could choose to transfer to... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
When a colleague and I ran into issues truing to redeem the chosen gift card redemption information. We called the customer service and right away the agent was able to assist us. Knowing exactly what... See more
Company replied
The representatives, there were several, they all made their effort to help me resolve my issue. At the end, after being very polite and so patient with my many questions, I was granted the solution a... See more
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Live agent over the phone, made it their business to go above and beyond and help you with me with my issue. I had an issue where I had won a gift card a E gift card and I made a mistake and put the w... See more
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Company details
Written by the company
Tango’s mission is simple: We make gift cards easy to send and awesome to receive. By bundling easy-to-use technology, desirable incentives, and expert service, we help companies get the most out of their reward and incentive programs—from customer acquisition to employee engagement. With our leading reward-delivery technology, customers can instantly deliver digital gift cards to their target audiences, maximizing impact and driving real business results.
Contact info
4700 42nd ave sw, ste 430A, 98116, Seattle, United States
- 18775582646
- sales@tangocard.com
- tangocard.com
4.2
Great
552 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Payment is reliable when I did have an…
Payment is reliable when I did have an issue it was resolved quickly
4 August 2025
Unprompted review
Reply from Tango
Dear Jose,
Thank you for the 5-star review! We're thrilled to hear that you've found our payment system reliable, and we truly appreciate you highlighting how quickly your issue was resolved. It's great to know our team was able to support you effectively—we're always here to help if anything ever comes up again!
Warm regards,
Josh R.
Tangocard.com
Had some issues using the card as I'm…
Had some issues using the card as I'm in Europe and issued a dollar card but customer support helped me promptly
4 August 2025
Unprompted review
Reply from Tango
Dear Sting,
Thank you so much for the 5-star review! We're really glad to hear that our support team was able to assist you promptly with the currency issue while using your card in Europe. We know how important it is for things to work smoothly—especially across borders—and we’re happy we could help resolve the situation quickly. If you ever need anything else, we’re just a message away!
Warm regards,
Josh R.
Tangocard.com
Great way to send rewards and gift…
Great way to send rewards and gift cards to foreign participants. I really like that everyone gets the options available for their country. Hassle free!
1 August 2025
Reply from Tango
Dear Oliver,
Thank you so much for your thoughtful 5-star review! We're thrilled to hear that you've found our platform to be a great and hassle-free way to send rewards and gift cards to international participants. It's great to know that the localized options we offer are making a positive impact and helping everyone receive rewards that suit their region. We truly appreciate your kind words and support!
Warm regards,
Josh R.
Tangocard.com
Resolved an issue regarding a virtual…
Resolved an issue regarding a virtual card, they checked it out and issued me another at no cost with no questions.
27 July 2025
Unprompted review
Reply from Tango
Dear LaVerne,
Thank you so much for the fantastic 5-star review! We're really glad to hear that our team was able to resolve the issue with your virtual card quickly and without hassle. Providing fast, no-stress solutions is what we aim for, and it’s great to know that your experience reflected that. We appreciate you taking the time to share your feedback!
Warm regards,
Josh R.
Tangocard.com
It's my first time to redeem a reward…
It's my first time to redeem a reward given by Harvard University and I was guided carefully by the instructions. Thank you so much
27 May 2025
Unprompted review
Reply from Tango
Dear Cynthia,
Thank you so much for your thoughtful 5-star review! We're honored to have been part of your first reward redemption experience, especially one from Harvard University. It's great to hear that the instructions guided you smoothly through the process. We’re glad everything went well, and we appreciate you taking the time to share your feedback—thank you again!
Warm regards,
Josh R.
Tangocard.com
Reply from Tango
Dear Nadia,
Thank you for the awesome 5-star review! We're so glad to hear that you had a great experience with us. Your kind words and support mean a lot, and we're excited to keep delivering a smooth and positive experience every time you use Tango. Thanks again for taking a moment to share your thoughts!
Warm regards,
Josh R.
Tangocard.com
Was easy to follow instructions and…
Was easy to follow instructions and friendly use.
25 July 2025
Unprompted review
Reply from Tango
Dear Jorge,
Thank you so much for your 5-star review! We're thrilled to hear that you found the instructions easy to follow and the platform user-friendly. At Tango, we strive to make every step of the process smooth and accessible, so it’s incredibly rewarding to know your experience reflected that. We appreciate you taking the time to share your feedback—it truly means a lot to us!
Warm regards,
Josh R.
Tangocard.com
Reply from Tango
Dear Wanda,
Thank you for the great 5-star review! We're so glad to hear that you found the experience helpful, easy to use, and worth your time. We aim to make things as smooth and efficient as possible, and it's wonderful to know we delivered on that for you. Your feedback means a lot — thanks for choosing Tango!
Warm regards,
Josh R.
Tangocard.com
Decent card
Decent card, can add it to my Google wallet. The only problem I had was I could not use it at certain websites that I use to be able to use the same type of card at, from the same card issuer.
18 June 2025
Unprompted review
Reply from Tango
Dear Marshall,
Thank you for your review! We're glad to hear that you found the card decent and were able to add it to your Google Wallet without issue. We appreciate you sharing your experience regarding the challenges using the card on certain websites—it’s helpful feedback as we continue working to improve card acceptance. If you’d like to share more details about the sites where it didn’t work, feel free to reach out to our support team. We're always happy to assist further!
Warm regards,
Josh R.
Tangocard.com
Very helpful and considerate customer…
Very helpful and considerate customer service made me feel like I was their only customer.
21 July 2025
Unprompted review
Reply from Tango
Dear Tamara,
Thank you so much for the thoughtful 5-star review! We're delighted to hear that our customer service team made you feel valued and supported — just like our only customer. Providing helpful and considerate service is at the heart of what we do, and it’s incredibly rewarding to know that your experience reflected that. We truly appreciate your kind words and your trust in Tango!
Warm regards,
Josh R.
Tangocard.com
I'm not really sure whose fault is
I'm not really sure whose fault is, but I got one of their Virtual Prepaid Mastercard advertised as an option for international users, but in reality the card is declined online almost anywhere due to not having ID check/3DS check. Had a hard time finding any commerce that would accept it.
22 July 2025
Unprompted review
Reply from Tango
Hello,
Thank you for taking the time to share your experience. We’re sorry to hear that you've had trouble using the Virtual Prepaid Mastercard and understand how frustrating it must be to run into acceptance issues—especially when it's presented as an option for international users. While some online merchants may require ID verification or 3DS authentication, we’d really like the chance to look into your specific card and help clarify what’s going on. We’ve requested more information via email from noreply.notifications@trustpilot.com, and we hope you'll check it so we can assist you further.
Warm regards,
Josh R.
Tangocard.com
Thumbs up emoji 👍
Authentic, good selection, useful. I enjoy using this but the only gripe I have is when something acts up but that's just bugs I'm sure will get fixed.
22 July 2025
Unprompted review
Reply from Tango
Dear Paul,
Thank you so much for the thoughtful review! We're thrilled to hear you find the experience authentic, the selection good, and the platform useful—it means a lot to us. We also appreciate your understanding regarding the occasional bugs and want you to know we’re always working to improve stability and performance. If you ever run into an issue that needs attention, please don’t hesitate to reach out. We're here to help!
Warm regards,
Josh R.
Tangocard.com
Made a priority
My problem was addressed and taken care of extremely quickly. I felt that I was a priority and that my concern/issue was important. They validated my feeling on the matter and expressed their understanding. It was a very nice experience. Thank you.
21 July 2025
Unprompted review
Reply from Tango
Dear Stephany,
Thank you so much for sharing your experience and for the 5-star review! We're truly glad to hear that your issue was resolved quickly and that you felt prioritized, heard, and understood throughout the process. Creating a supportive and validating experience for our customers is incredibly important to us, and we're thrilled that our team was able to deliver that for you. Your kind words mean a lot — thank you for being part of the Tango community!
Warm regards,
Josh R.
Tangocard.com
I was treated like a VIP even though I…
I was treated like a VIP even though I didn’t have all of my information ready. The agent was very patient and walked me through everything needed to proceed with the process.
24 July 2025
Unprompted review
Reply from Tango
Dear Johnny,
Thank you so much for the wonderful 5-star review! We're thrilled to hear that you felt like a VIP and that our agent's patience and guidance made a difference during your experience. We understand that not everyone has all the information ready right away, and we’re always happy to take the time to walk through the process step by step. Your feedback means a lot to us, and we truly appreciate you being part of the Tango community!
Warm regards,
Josh R.
Tangocard.com
I really appreciate the customer…
I really appreciate the customer support and how attentive and responsive they are.
25 July 2025
Unprompted review
Reply from Tango
Dear Danny,
Thank you so much for your kind words and 5-star rating! We're truly glad to hear that you appreciate our customer support and found our team to be attentive and responsive. Providing helpful, timely assistance is something we take great pride in, and it's incredibly rewarding to know it made a positive impact on your experience. Your feedback motivates us to keep delivering the best support possible — we’re grateful to have you as part of the Tango community!
Warm regards,
Josh R.
Tangocard.com
I have no issues with the card
I have no issues with the card. I only required the balance.
16 July 2025
Unprompted review
Reply from Tango
Dear Toki,
Thank you for the 5-star review! We're glad to hear you’ve had no issues with the card and appreciate you taking the time to share that. If you ever need help checking your balance or have any other questions in the future, we're here for you!
Warm regards,
Josh R.
Tangocard.com
Very easy to understand and use.
23 July 2025
Unprompted review
Reply from Tango
Dear Paul,
Thank you so much for your feedback! We're glad to hear you found our platform easy to understand and use—that's exactly what we aim for. If there's anything more we can do to turn your experience into a 5-star one, we'd love to hear from you. Your insights help us continue improving and delivering the best experience possible. Thanks again for sharing your thoughts!
Warm regards,
Josh R.
Tangocard.com
I have had a really jarring year
I have had a really jarring year. While completing other tasks and surveys have making these tasked ideas as though it’s a question not a problem.
24 July 2025
Unprompted review
Reply from Tango
Hello,
Thank you so much for your 5-star review! We’re truly grateful you took the time to share your experience, especially during what sounds like a challenging year. It means a lot to know that completing tasks and surveys through our platform helped bring some sense of ease or structure during that time. If there's anything more we can do to continue supporting you, we're always here to help.
Warm regards,
Josh R.
Tangocard.com
Queries got resolved quickly
My queries were well resolved and got very quick response throughout my requests. BHN customer services are best at giving their best customer support.
21 July 2025
Unprompted review
Reply from Tango
Dear Joshi,
Thank you for the fantastic feedback! We're so happy to hear that your queries were resolved quickly and that our customer service team at BHN delivered the level of support you needed. It means a lot to us that you recognized the effort and care we put into helping our customers. We're always here to assist whenever you need us!
Warm regards,
Josh R.
Tangocard.com
Great Service
The representatives, there were several, they all made their effort to help me resolve my issue. At the end, after being very polite and so patient with my many questions, I was granted the solution and im truly happy. I also learned sonething new with them; how to use Google Pay in.-store. So, im very pleased and would definitely recommend the company service.
23 July 2025
Unprompted review
Reply from Tango
Dear Denise,
Thank you so much for taking the time to share your experience! We're thrilled to hear that multiple members of our team were able to assist you with patience, kindness, and helpful guidance. It’s wonderful to know your issue was resolved and that you even learned something new about using Google Pay in-store along the way! We truly appreciate your recommendation and are so glad you’re happy with the service you received.
Warm regards,
Josh R.
Tangocard.com
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