The agent was very kind and knowledgeable about what was causing me to be unable to make my purchase and my card statuses. It wasn't clear from the automated system that I could choose to transfer to... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
When a colleague and I ran into issues truing to redeem the chosen gift card redemption information. We called the customer service and right away the agent was able to assist us. Knowing exactly what... See more
Company replied
The representatives, there were several, they all made their effort to help me resolve my issue. At the end, after being very polite and so patient with my many questions, I was granted the solution a... See more
Company replied
Live agent over the phone, made it their business to go above and beyond and help you with me with my issue. I had an issue where I had won a gift card a E gift card and I made a mistake and put the w... See more
Company replied
Company details
Written by the company
Tango’s mission is simple: We make gift cards easy to send and awesome to receive. By bundling easy-to-use technology, desirable incentives, and expert service, we help companies get the most out of their reward and incentive programs—from customer acquisition to employee engagement. With our leading reward-delivery technology, customers can instantly deliver digital gift cards to their target audiences, maximizing impact and driving real business results.
Contact info
4700 42nd ave sw, ste 430A, 98116, Seattle, United States
- 18775582646
- sales@tangocard.com
- tangocard.com
4.2
Great
552 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bogus $100 Amazon gift.
I received a $100 Amazon gift card from my employer through Tango.com, but it didn't work. Tango.com was unsupportive and unresponsive to my attempts to resolve the issue. Tango.com indicated that Amazon cards are fully funded upon issuance and emailed to the address provided, implying that either the email account or card information may have been compromised. I have verified my email history and location when my email was accessed, and I am certain that I am the only one with access during that time. They brought up the possibility that I might have added the gift card information to another Amazon account, but that's incorrect. I only have one account, and I've been advised to call Amazon to settle this matter, which I've done three times. Despite multiple phone conversations, Amazon is insisting that the purchaser contact them directly, leaving me frustrated with Tango.com. To make matters worse, this $100 gift card has already cost me $34 in taxes. Tango.com did not live up to my expectations but wasted my time.
15 April 2025
Unprompted review
Reply from Tango
Dear Ray,
Thank you for taking the time to share your detailed experience. We're truly sorry to hear about the trouble you've had redeeming your $100 Amazon gift card and the added frustration of feeling unsupported during your attempts to resolve the issue. We understand how concerning it must be to receive conflicting guidance and still be left without a resolution—especially after verifying your account access and contacting Amazon multiple times. We’d like to look into this further and see how we can help, so we’ve requested additional details via email from noreply.notifications@trustpilot.com. We appreciate the opportunity to assist you directly.
Warm regards,
Josh R.
Tangocard.com
**UPDATE FROM GIFTCARDS.COM 05/25/2025:**
Hello Ray, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Josh R.
Tangocard.com
Tango is great help
I was struggling to figure out how I could deposit a gift card into my Amazon account and realized I needed help. I finally had someone who knew exactly what needed to be done and I am so grateful that I didn't spend hours trying to resolve the issue myself.
13 May 2025
Unprompted review
Reply from Tango
Dear Sharon,
Thank you so much for your thoughtful 5-star review! We're really glad to hear that our team was able to guide you through depositing your gift card into your Amazon account and save you the time and frustration of figuring it out alone. It means a lot to know that you felt supported and that the process became smooth with the right help. We're grateful for your kind words and always here if you need us again!
Warm regards,
Josh R.
Tangocard.com
They are nothing but a bunch of scam…
They are nothing but a bunch of scam companies every time I try to redeem a gift card it keeps saying error this error that error after error message non stop and still they refuse to fix it then I try again then out of the blue they banned me for no reason they say the reason of your ban is using VPN i have no VPN installed on my device I will be reporting you guys into the FBI for investigation for fraudulent gifts cards scam.
9 May 2025
Unprompted review
Reply from Tango
Dear Emery,
We’re very sorry to hear about your experience and understand how upsetting this must be. You've raised serious concerns regarding repeated error messages, difficulties redeeming gift cards, and being banned unexpectedly—especially after being told it was due to VPN usage when none was installed. We want to take this seriously and investigate further, so we’ve sent a request for more details to your email from noreply.notifications@trustpilot.com. We truly appreciate the opportunity to better understand what happened and work toward a resolution.
Warm regards,
Josh R.
Tangocard.com
**UPDATE FROM TANGOCARD.COM 05/25/2025:**
Hello Emery, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Josh R.
Tangocard.com
Reply from Tango
Dear Bill,
Thank you for the fantastic 5-star review! We're so happy to hear that our agent made sure your issue was fully resolved—that kind of dedication is what we strive for with every interaction. We truly appreciate you sharing your experience and are always here if you need anything else!
Warm regards,
Josh R.
Tangocard.com
I couldn't use my gift card
The person who helped me solved my problem easily.
6 May 2025
Unprompted review
Reply from Tango
Dear Jane,
Thank you so much for the 5-star review! We're really glad to hear that the person who assisted you was able to resolve your issue with ease. It's always our goal to make the support experience as smooth and helpful as possible, and your feedback lets us know we're on the right track. We appreciate you taking the time to share your experience!
Warm regards,
Josh R.
Tangocard.com
What made my experience great was…
What made my experience great was excellent customer service. They provided information that was easy to understand and do. My problem was resolved within a couple of minutes.
7 May 2025
Unprompted review
Reply from Tango
Dear David,
Thank you so much for your wonderful review! We're delighted to hear that our customer service team was able to provide clear, easy-to-follow information and resolve your issue within minutes. It's great to know that your experience with us was smooth and efficient—exactly what we strive for. We truly appreciate your feedback and your trust in Tango!
Warm regards,
Josh R.
Tangocard.com
I absolutely hate this program
I absolutely hate this program. I do a lot of focus groups and this is frequently how participants get paid. THIS SUCKS. It takes days sometimes weeks to receive the payment via email and turning actually using any of these gift cards is next to impossible. Their customer service is all AI so you never get any real help. I despise this service and I wish I never had to use it again.
7 May 2025
Unprompted review
Reply from Tango
Dear Krista,
Thank you for sharing your feedback. We're sorry to hear about your frustration with the reward delivery experience and your concerns around delays, card usability, and customer service. We understand how important it is for this process to be smooth, and we regret that your experience has fallen short. In order to look into this further and offer personalized support, we’ve requested additional details via email from noreply.notifications@trustpilot.com. We’d appreciate the opportunity to help make things right.
Warm regards,
Josh R.
Tangocard.com
**UPDATE FROM TANGOCARD.COM 05/25/2025:**
Hello Krista, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Josh R.
Tangocard.com
I love how efficient and easy it is to…
I love how efficient and easy it is to gift our members. Thank you!
7 May 2025
Reply from Tango
Hello,
Thank you so much for the kind words! We’re thrilled to hear that you find our platform efficient and easy when it comes to gifting your members—that’s exactly what we aim for. Your feedback means a lot to us, and we truly appreciate you taking the time to share your positive experience. Thanks again for choosing Tango!
Warm regards,
Josh R.
Tangocard.com
The response was very fast
The response was very fast. During the process, I was given precise instructions on what to do next. I followed their instructions and received a complete answer within a few days, and the problem was resolved.
7 May 2025
Unprompted review
Reply from Tango
Hello,
Thank you so much for the thoughtful 5-star review! We're really glad to hear that our team responded quickly and provided clear, step-by-step instructions to help resolve your issue. It’s great to know that the process was smooth and that everything was resolved within a few days. Your feedback truly means a lot to us—we’re always here to help!
Warm regards,
Josh R.
Tangocard.com
Reply from Tango
Dear Rana,
Thank you for taking the time to leave a review. We're sorry to hear that your experience may not have met your expectations, and we’d really like to understand what went wrong. We've reached out via direct message to request a few more details so we can look into this and help resolve the issue. Your satisfaction matters to us, and we're here to support you.
Warm regards,
Josh R.
Tangocard.com
Too complicated to get my redeem my…
Too complicated to redeem my voucher. I gave up. Did not work on my Mac.
2 May 2025
Unprompted review
Reply from Tango
Dear John,
We're sorry to hear that redeeming your voucher was such a frustrating experience, especially on your Mac. That’s certainly not the kind of experience we want for any of our users, and we understand how discouraging it can be when things don’t work as expected. To help us look into this further and provide support, we’ve sent a message to your email via noreply.notifications@trustpilot.com. We’d really like the chance to assist and get this resolved for you.
Warm regards,
Josh R.
Tangocard.com
**UPDATE FROM TANGOCARD.COM 05/20/2025:**
Hello John, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
Tangocard.com
Easy to use
Easy to use platform and muliptle redemption options for the survey particpants.
29 April 2025
Reply from Tango
Dear Sreekumar,
Thank you so much for the 5-star review! We're thrilled to hear that you find our platform easy to use and appreciate the multiple redemption options available for your survey participants. Your feedback means a lot to us, and we're glad to know our tools are helping make your experience smooth and flexible. We truly value your support!
Warm regards,
Josh R.
Tangocard.com
I received 2 gift cards today from…
I received 2 gift cards today from companies that use Tango. On both, the redemption URL did not work - it just said unsupported protocol, whatever that means.
I have tried to contact them on chat (it's just AI, no humans work there,) tried finding a UK phone number but can't, tried contacting them on Twitter, no reply, I've just tried commenting on some of their LinkedIn posts too! Literally IMPOSSIBLE to speak to a human - THEY DO NOT CARE. I hope the company fails as it's clearly a scam.
30 April 2025
Unprompted review
Reply from Tango
Dear Howard,
We're truly sorry to hear about your frustrating experience with the redemption URLs and your attempts to reach us through multiple channels. We understand how discouraging it must be to feel like you can’t speak with someone directly, and we take your feedback seriously. Please know that we’ve sent a message to your email via noreply.notifications@trustpilot.com so we can collect a few more details and assist you further. We genuinely want to help resolve this and make things right.
Warm regards,
Josh R.
Tangocard.com
Was a little confusing and cumbersome…
Was a little confusing and cumbersome at first try. As a winner received a gift card awarded thru Tango. Initially did not work, but after emails and trying again and again, it worked. A lot of frustration for a 25.00 prize, but ok at the end.
23 April 2025
Unprompted review
Reply from Tango
Dear Jay,
Thank you for sharing your honest feedback and for the 5-star review! We’re sorry to hear the process felt confusing and frustrating at first, but we’re glad you stuck with it and that things worked out in the end. We truly appreciate your patience as you navigated the redemption steps, and we're grateful for the opportunity to support you. If you ever need help again, don’t hesitate to reach out—we’re here to make things as smooth as possible!
Warm regards,
Josh R.
Tangocard.com
Elliot Benson Market Research Pay
I got paid from Elliot Benson Market Research within 10 business days and received myTango Reward Redemption link via email from From Elliot Benson market research and got my payment sent to my PrepaidCenter account and was able to access my money with in minutes. Thank you ELliot Benson and Tango Card Look forward to more experience
21 April 2025
Unprompted review
Reply from Tango
Dear Deangelia,
Thank you so much for your fantastic review! We're thrilled to hear that you had a smooth and timely experience receiving your reward from Elliot Benson Market Research through the myTango Reward Redemption link. It's great to know that everything worked seamlessly—from the email delivery to accessing your funds on your PrepaidCenter account within minutes. We truly appreciate your kind words and are glad we could help make the process easy. We look forward to supporting more great experiences like this in the future!
Warm regards,
Josh R.
Tangocard.com
Gift card error when ordering results in a long, painful process
Ordered a gift card through their service, but there was an error on their end during the order. The balance was supposed to be refunded to my account. It wasn't. When I contacted support, they said there was an error and the amount would be back in my account in a few days. It wasn't. When I contacted CS again, they said that the email with the certificate had already been sent out on March 19th. When I checked my account, the status had indeed changed, but said it was sent on the 16th, not the 19th. So that's fishy. Either way, no email came through in my spam, quarantine or anywhere. So they then resent it after I contacted them again. This time it went through, and I immediately went to redeem it but the code had already been redeemed somehow. They insist it must be someone who had access to my accounts (though no one does), not an error or fraud on their side. After multiple emails and requests for a phone call (which they wouldn't do), they decided they are only a third party and cannot help. And I'm out $350.
16 March 2025
Unprompted review
Instant delivery no running around
Received a $15 Tango balance for reviewing a company I had done an interview through. I redeemed it immediately for an Amazon gift card that I was able to use INSTANTLY, both the Tango funds and the Amazon gift card.
18 March 2025
Unprompted review
An intuitive platform that offers a…
An intuitive platform that offers a wide range of rewards, both domestically and internationally.
3 March 2025
Borderline scammy. Have not received my compensation.
Filled out all the survey and was supposed to get an Amazon voucher. It did not work and support was not able to solve the case. First and last time I am using this service.
20 February 2025
Unprompted review
I didn't get my bees up reward card and I can't get nobody to talk to me about it
I got my card supposedly my Visa reward card through fetch rewards and I did everything it told me to do I got the numbers for the card and everything but it says I don't have a card nowhere no nowhere and somebody's going to pay me back and send me the $5 on a card or something because this ain't right I would not get no card from them because they don't honor what they say I cannot get nobody on the phone to talk to me about it I can't get nobody to email me anything so I would not mess with tango.com tango card.com
10 February 2025
Unprompted review
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