Support Lenovo Reviews 1,137

Support assistant solutions did not resolve my issue so the option to connect to a live agent was used. Each attempt said I was next in line but no agent joined and the sessions timed out. Terrible service .... but the advertising to extend my support with 20% off seems to be working very well !!

Absolutely horrible experience trying to connect to Lenovo's customer tech support. I have been trying for about an hour without any success. I asked to be transferred internally and the line was either dropped and I had to call again or they were connecting me to the wrong country altogether.
Don't get me started on the AI agent connecting me to the most random departments.
Very disappointing from such a big company.

As a small business I was allocated a VIP sales representative. I went through my needs and spent nearly £2000 on a new laptop and monitor, to my deep regret. Neither do the job I wanted. I have have been through to the VIP sales department. The 1st lady I spoke to on the phone, when I explained the issue, simply said "yes". I asked to speak to someone else. Apparently Sian was not available. I emailed my VIP sales representative who was now off sick and asked me email someone else. The second representative, having ignored my previous emails simply emails back to "ring IT support". I replied saying it was not an IT issue, I have heard nothing since.
The kit doesn't work as I need, the customer service is poor - AVOID

Ordered a tablet from Lenovo website that was supposedly in stock and came with expedited shipping. After 6 days it still hasn't shipped. Contact "customer service" who wasn't helpful other than referring it somewhere else. 24 later the email to say it will be another estimated 4-5 days to ship. Tried to cancel the order and the cancellation is now in limbo, too.

I feel like I have been baited into buying a computer that will never show up. I was assured that my order would be here by Feb 13. Then it was by the 17th. Long spans on hold, customer service that goes nowhere, non-existant supervisors, this list is endless. Well, here we are, the second delivery promise and it has not even shipped yet. I am not regretting my decision to go with this company.

Have problem with Lenovo Idea Tab Plus tablet. Tried chat, tried community board - nothing works. I gave up. I made stupid mistake buing Lenovo.

Headline: Premium Care is a joke – Hardware failure met with "bed surface" excuses
Review:
"I am extremely disappointed with the so-called 'Premium Care' service. My laptop’s GPU (RTX 4070) is hitting 87°C, causing massive thermal throttling and FPS drops, making the device unusable for its intended purpose.
Instead of honoring the 'On-site Support' and 'Next Business Day' intervention I paid for, the support team wasted my time with ridiculous scripts. They actually asked if I'm using the laptop on a mattress, completely ignoring the technical evidence and photos showing critical temperature levels.
It’s unacceptable to pay for a premium service only to be treated like a novice and forced to threaten with Consumer Protection (ANPC) just to get a technician scheduled. Expectations were high, but the actual support experience is at rock bottom. If you value your time and hardware, be wary of their 'Premium' promises.
Model: Lenovo Legion (RTX 4070)
Service Type: Premium Care"

Terrible service. Laptop that I have been waiting weeks for was supposed to be delivered this week. Im told UPS did not have the full delivery address, which was supplied. Now Ive been told that UPS to returning the laptop to sender, which is in Chine... Customer service has told me that the laptop has to arrive back in Chine before they will then resend the laptop back to London. The inefficiency with this is just mind blowing. I asked how this could be escalated and was given an email address. Ive emailed it a few times with response. Paid almost 2k for a laptop that will take more than a month to be delivered. My worry now is if/when the laptop does arrive, will it even work with the amount of milage and handling its had. I would not recommend you buy anything from Lenovo.

I am extremely disappointed with Lenovo UK. I purchased a laptop in late November 2025 as a gift. It was supposed to be delivered on 8 December, but it never arrived.

​Despite having written confirmation from UPS that the package was lost/stolen (it vanished after being scanned with an agency driver), Lenovo is refusing to take responsibility. I have been contacting their "Customer Support" for weeks. Every single time, I am met with the same scripted response: "Please allow 3-5 business days for an update".

​It has now been nearly two months. Lenovo has my money, and I have no laptop. They are hiding behind "internal investigations" while ignoring my consumer rights. Their social media support is equally useless, offering private messages that lead to more stalling instead of solutions.

​If you value your money and time, avoid Lenovo. They are happy to take your payment but will leave you stranded if their courier loses your order. Absolute nightmare.

Shocking experience with Lenovo. I have been trying to get my monitor delivered for over a month now. I have contacted customer service multiple times and on the last 2 occasions raised a case. They said wait 3-5 days and we will confirm a delivery date for you. Nothing has happened. I now just want a refund and cannot seem to get that either. To top it all the staff see disinterested or plainly rude. I’ve tried their live chat and phoning them. AVOID!!!

I have tried to order online and purchase a laptop from Lenovo for a few days. I wasn't able to purchase when I got to authentification. I contacted my credit card and found that Lenovo security system was blocking. I tried to contact by phone but had no luck. Phone is always busy and the message box is full so I couldn't even leave the message. After this bad experience, I will look for another place where they offer a satisfying service.

Ordered directly from Lenovo then found a better deal and immediately cancelled the order, they still shipped it more than a week after they confirmed cancellation.

I won't buy another lenovo product!
I got my girlfriend legion go 2 for Xmas and after 5 days the screen went. We sent it back under warranty and a component has gone on the screen. They said we caused it and have to pay for the repair which is nearly £300. We just paid £900 for it. We didn't drop it or have water near it. We have ask them for reason why they said we have caused it but no answer so far. But I'm a engineer and I understand component can go even on new equipment, just how it is. But if under warranty you replace it for free. Not charge someone who just paid alot of money for the product.

Just to add, they send back lebovo go by FedEx saying that they repaired free of charge! But then send email said that we refused to pay repair so it's just send back to us.
We can confirm it's not repaired.
We have inspected the lenovo go. It does not have a single mark or crack on it. So absolutely no reason not to repair under warranty after even admitted a INTERNAL component has failed.
If Lenovo like to comment on this on this website to defend themselves I be interested what they have to say.

Order number
D9B9VxJ4RRMA

We are a Lenovo reseller but not for long. We have filled in forms and crap till the cows come home. The MO is not to respond then a ask a few questions and prolong it for a couple of weeks then close the ticket. We have yet have anything repaired!!!!!!!!

I owned a thinkpad Yoga 11e from year 7 to 12. The quality is still fantastic until year 12, which is why I decided to purchase a new thinkpad for university. I saved up and orderedThinkpad E14 gen 7 online, and received it within a few days. Two hours into setting up the new laptop (account, data transfer, app download etc), the page became unresponsive and I had to force shut down. When I try to turn it on, the screen tells me that the device has ran into a problem and cannot be fixed. I requested service support on 30/12, really impressed they called me back instantly during the holiday. The tech guy helped me step by step, very patiently. Tried everything and then he instructed me to run a full diagnostic test, and email the screen shot. The next day I was told my best option is to reinstall windows by creating a usb recovery key. They sent me instructions and tutorials, and also offered to replace / refund if it didn’t work. The process only took 3 hours and my laptop is back up running

Admittedly, I didn’t like to deal with this problem. But at the same time I am very glad the tech team is easily accessible and very supportive. This experience tell me I can count on them if any future issues arise.

I ordered a laptop from the Lenovo store end of November as a special Christmas present. Someone at (presumably UPS) stole it and replaced it with 3 A4 pads of paper.

I notified Lenovo as soon as I discovered the issue, 4 hours after delivery. Sent photos as requested. No auto-reply, no manual follow up. I phoned them the next day, they said they'd received the photos. Why not e-mail me to let me know? "Don't worry", they said, will investigate, won't take long, will be in contact.

Nothing, not a dicky bird. So I e-mailed saying just refund me, I've no faith in them sorting it before Christmas. Guess what, still no contact. Got on with life, e-mailed on 31st December. Quelle surprise, no response.

Contacted support via web chat on 2nd January. Was told nothing could happen until I gave them a crime number, please send it and they'll get straight back to me. Words failed me for a few seconds. WTF? Why did they not ask for one when I reported the problem, or at least contact me after to ask for one?

So I obtained and sent a crime number to the email address given. Thank you Herts police, very quick and efficient. Of course no automatic response and no follow-up the next day. So I'll have to contact them again.

36 days after paying £714 for 3 pads of A4 paper I'm still chasing them for a refund.

Now I know this is ultimately down to a thief somewhere (I'm guessing UPS, UK A4 pads) but the abysmal lack of support from Lenovo is utterly unforgivable. Never again.

Keyboard rendering two year old Yoga unusable.....
This major issue began just before the end of the two year warrantly. I have to type TWO as I have no number key functioning. Intermittent keys just not working - which means I have now rely on Hello to even log in. So no good at work, as sometimes I'm unable to login at all. No Character keys work at all.

Useless. Everything tried. Hactory reset... hard thirty second reset seems to get the number keys working again for a short while. Driver updates. Vacuuming keys, tried all actions... etc etc.

Nothing spilt on it, not dropped. The OSK works perfectly.

Now of course its out of warranty - thank you Currys for offering to look at it - just look at it for a princely Fifty pounds - the Pound key doesn't work of course, and I cannot bracket that, as those keys don't work either.

56 - here you see, these are the only two number keys that work. All of the others are useless.

The D key just fell off after a couple of months anyway. I gave up on getting it to stay on.

This all began during warranty, but I kept thinking I could fix it. Now its too late.

It's an appalling quality issue. Not worth repairing as the cost outweighs the value.

Desperately bad quality - which is a shame, as it's quite a nice laptop. Just unusable in nay work situation where I need reliable access and functionality.

Essentially I seriously regret this purchase, and am unable to recommend a Levono Yoga to anyone.

We went through 2 people to help with are new laptop because it didn’t go past preparing so we asked if they could do anything about it they said yes then went on to first of speak fast second of be very aggressive and treat us like we are dumb and it’s are fault but it’s a new laptop all we did was turn it on and it was like this

was in the process of leaving a review on Lenovo’s website regarding my representative, whose responses were unhelpful and felt scripted. While I was writing the review, the system logged me out and I lost everything I had written. This is unprofessional. Until Lenovo fixes their website so that it properly supports customers while submitting feedback, it is more appropriate to leave this negative review here.

P.S I asked to exchange laptop and after 30min of unrelated responses from the representative he finely said NO.

I ordered a laptop. According to the order confirmation, the laptop should have been delivered with Windows 11 Home software. I even filtered with OS. The customer support told, thst it was my mistake, but cannot answer why.