Specialty Store Services Reviews 309

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, finding them well-made and exactly as described. Many people appreciate the excellent prices, often noting that they are budget-friendly compared to competitors. The delivery service is frequently highlighted for its speed and efficiency, with many orders arriving quickly and on time. However, some customers also noted issues with the ordering process, such as not receiving confirmation emails or shipping updates. A few people reported receiving damaged items or finding product descriptions misleading, particularly regarding included parts. There were also occasional complaints about high shipping costs.

What people talk about most

Product

Consumers generally express satisfaction with the products, often highlighting their quality, ease of... See more

Order

People report ambiguous experiences with order. While some customers found the ordering process easy, with... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the extremely fast shipping and... See more

Price

Clients share positive opinions on price, finding it fantastic, reasonable, and competitive. Many reviewers... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of products,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The picture and description of the #3546 Outrigger Wall Display are very misleading. They show many parts that do not come with the set, and do not clearly indicate that they are extra. Buyer beware!... See more

Company replied

Rated 5 out of 5 stars

Edit: Got a very nice call apologizing for the mixup and telling me my order was on the way and they would not be charging me for shipping. Great customer service! The price is fantastic but I have... See more

Company replied

Rated 5 out of 5 stars

Order arrived on time. Delivery driver was extra nice. He had to maneuver around lots of road construction in front of our business and still kept his sense of humor! Displays were easy to put togethe... See more

Company replied

Rated 5 out of 5 stars

Specialty Store Services offer a great variety of items perfect for vendors. Everything is reasonably priced and delivery is fast. I have purchased several times and will continue to do so. Nadine Lac... See more

Company replied



Company details

  1. Store Equipment Supplier

Written by the company

Since 1986 our second-generation family-owned and operated business has been helping retailers grow their business. We provide high-quality retail fixtures and store supplies backed by our 100% satisfaction guarantee. Our customer service department is second to none and we stock thousands of retail display and retail store supply items in our warehouse and are ready to ship. We have many exclusive displays and fixtures that you will not find anywhere else. From our lightweight folding grid panel display to our unique metal pegboard displays, we listen to our customers and strive to design innovative products that will help them succeed. Specialty Store Services is your one-stop shop for everything you need for profitable retailing: store displays, glass display cases, retail showcases, clothing racks, bags, shopping baskets and so much more. Centrally located in Chicago we ship nationwide. For over 30 years retailers nationwide have trusted Specialty Store Services.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

309 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Good quality, good price

Found exactly what I was looking for to hold books and magazines in my shop.
Good quality, decent price and I could pick it up at the store so no extra cost for shipping.

20 July 2025
Specialty Store Services logo

Reply from Specialty Store Services

We're very happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!

Rated 1 out of 5 stars

The order came in and again the order…

The order came in and again the order is damaged. Pack the shit correctly. I order from you people and all I get is a headache. check with the shipper.

11 July 2025
Specialty Store Services logo

Reply from Specialty Store Services

We sincerely apologize for the damaged merchandise and your frustration. My name is Marc and I'm the customer service manager. I just left you a message to call me back at 800-999-0771. I look forward to discussing the issue, and replacing all damaged items. Again, we apologize. I look forward to hearing from you. Thank you for your order.

Rated 5 out of 5 stars

Great products

Great products, good prices.

5 August 2025
Specialty Store Services logo

Reply from Specialty Store Services

We're very happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!

Rated 5 out of 5 stars

Found exactly what I needed at a great…

Found exactly what I needed at a great price! thank you

5 August 2025
Specialty Store Services logo

Reply from Specialty Store Services

We're very happy that you are satisfied with your purchase and our prices! Thank you so much for your business and taking the time to provide us with feedback!

Rated 5 out of 5 stars

Incredible customer service and high…

Incredible customer service and high quality products. Thank you!

31 July 2025
Specialty Store Services logo

Reply from Specialty Store Services

We're very happy that you are satisfied with your purchase and our service! Thank you so much for your business and taking the time to provide us with feedback!

Rated 3 out of 5 stars

Speed of delivery was good, missing hardware

Speed of delivery was good, quality checks missing. Two of the three handbag holders purchased were missing hardware to assemble.

2 July 2025
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Reply from Specialty Store Services

Thanks so much for your order! We apologize that the hardware was missing. Here at Specialty Store Services, we take customer service very seriously. If you have not done so already, please call us at 800-999-0771. We will make certain you receive whatever you need.

Rated 5 out of 5 stars

Quick Deliveries / Easy purchases

Specialty Store Services' website is easy to use. The prices are fair. And my orders arrive very quickly which is greatly appreciated.

29 June 2025
Specialty Store Services logo

Reply from Specialty Store Services

We're very happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!

Rated 4 out of 5 stars

great product selection

we were very happy with the product selection and prices

16 July 2025
Specialty Store Services logo

Reply from Specialty Store Services

We're very happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!

Rated 5 out of 5 stars
Specialty Store Services logo

Reply from Specialty Store Services

We're very happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!

Rated 5 out of 5 stars

Nice quality item at a fair price and…

Nice quality item at a fair price and quick shipping!

8 July 2025
Specialty Store Services logo

Reply from Specialty Store Services

We're very happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!

Rated 2 out of 5 stars

Rude

I was contacted by a very rude and indignant person regarding my order. I canceled it immediately.

17 June 2025
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Reply from Specialty Store Services

We sincerely apologize. We take customer service very seriously here at Specialty Store Services, and this is not the type of feedback we are used to receiving. I'd be glad to speak with you about your experience if you like. My name is Marc and I'm the customer service manager. I can be reached at 800-999-0771.

Rated 5 out of 5 stars

Thank you for getting our items sent so…

Thank you for getting our items sent so quickly.

13 June 2025
Specialty Store Services logo

Reply from Specialty Store Services

We're very happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!

Rated 1 out of 5 stars

When sending ink tape the lid and…

When sending ink tape the lid and tightly package it. It came broken and dripping out the box onto my floors before I noticed it. The plastic pillows didn’t secure it.

12 June 2025
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Reply from Specialty Store Services

I sincerely apologize for the damaged product and for the mess that it made. I have processed a refund for the full amount of your order. If you would like a replacement, or would like to discuss the issue, please call 800-999-0771 and ask for Marc. I am the customer service manager.

Rated 5 out of 5 stars

Quick shipping!

26 June 2025
Specialty Store Services logo

Reply from Specialty Store Services

We're very happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!

Rated 5 out of 5 stars

Lightning fast shipping and great…

Lightning fast shipping and great prices!

23 June 2025
Specialty Store Services logo

Reply from Specialty Store Services

We're very happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!

Rated 5 out of 5 stars

FAST EASY CHECK OUT

FAST EASY CHECK OUT

26 June 2025
Specialty Store Services logo

Reply from Specialty Store Services

We are happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!

Rated 5 out of 5 stars

Awesome!

Awesome!! I’ve been trying to find a bushel basket for forever. I was thrilled when I saw you had them on your website. I could not believe how budget friendly they were!! Most places are charging double for baskets that are NOT as good as what you offer. THANK YOU for the great customer service and I hope you continue to offer your baskets! Thanks for giving me the opportunity to share my experience.

25 June 2025
Specialty Store Services logo

Reply from Specialty Store Services

We are happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!

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