The Spamhaus Project Reviews

23  •  Bad
TrustScore 1.5 out of 5

1.6

spamhaus.org

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Rated 1 out of 5 stars

Despicable company which should be closed.

Absolutely unbelievable. They blocked my emals for absolutely no reason whatsoever and trying to unblock them is a nightmare unless you are computer savvy....which I most certainly am not. Trying to communicate and reason with them is impossible. If companies are allowed make business altering decisions with no warning and no consultation for no reason they should make it very easy to have the block lifted. It is not.
Would give no stars if I could. Hate them and everybody who is associated with them.

Rated 1 out of 5 stars

Completely destroyed our business

Completely destroyed our business. This organization rightly protects emails from compromised websites (which is becoming very common), but they will never drop the ban after addressing the issue and securing your website. It's been many months since and we're still listed... Like other users have mentioned, they are in control of most of the world's emails, yet they're the tiniest organization of just a few people; you can never talk to them, despite allowing you to write your own message/appeal, so don't bother wasting your time.

We're going to have to rebrand our site to a new domain, with 100,000+ users.

Rated 1 out of 5 stars

I have absolutely no idea why any…

I have absolutely no idea why any company would use this service. False positives all the time. Want to upset your clients use this service. Its a 1 man band hiding behind no phone number, actual office or method of contact

Rated 1 out of 5 stars

How can they do this

We have in the last couple of weeks set up a new email address for a new employee. Then we receive the blocked message from this company. At first I thought it was spam itself only to check the company out. How can they do this? Luckily our email hosting company can sort this out.

Rated 1 out of 5 stars

I was approached by a client who was…

I was approached by a client who was somehow talked into buying a fake service of Spamhaus to remove his ip address from a blacklist.

This is a scam and my friend never was on any blacklist, Spamhaus just shows every IP you enter in the box as blacklisted.

If you have any doubts if you IP has been blacklisted use whatismyip blacklist-check for a correct diagnostic and free.

If your IP was blacklisted, there are cheaper ways to fix this and some are free:

Many ISP's designate a static IP address, usually those addresses almost never change for a client except that most Docsis modems and probably others if you leave them "disconnected" for several hours or a day they will lose the assigned IP address and will get assigned another one.

If you run a business and are managing multiple Facebook and Twitter accounts this WILL put you on a blacklist because they detect this as spam.
If you run a legitimate business then you should connect to these services using a known VPN service.
Because VPN services line NordVPN, ExpressVPN etc... have contracts with social networks and other services that allows them to be whitelisted and every IP address coming from their servers will be on a whitelist.

Don't fall for the Spamhaus scam.

Rated 1 out of 5 stars

I was blacklisted for notifying my friends of my email address change

I switched my ISP from Cox to Centurylink and sent out an email to 80 of my friends and colleagues, announcing a change to my email address. I was blacklisted by Spamhaus. I tried to remove the address twice with no results. Spamhaus's disclaimer is another version of Pontius Pilot's declaration that it doesn't interfere with the actions of its customers. The upshot is that I am unable to email one of my clients, Texas Tech University. Spamhaus declares that the failure of my emails to reach TTU is TTU's responsibility. Good luck with that defense when the end of the world occurs.

Rated 1 out of 5 stars

Rubbish

Rubbish, I have a new blogging site that they simply just add to spam for no good reason. Now I have to go through the whole process of removing it from their database.

Rated 1 out of 5 stars

Held at ransom by a bunch of unresponsive amateurs

I am a domainer buying/selling domains
Registered a domain on 5th April 2020
No website, no email, associated with the domain, just a placeholder page.
On 9th came to know it is listed in DBL
The removal page page does not accept free emails.
Created an email on the domain and sent request.
No reply or link came them.
What kind of joke is this?

Rated 1 out of 5 stars

Spamhaus sometimes blacklists a range…

Spamhaus sometimes blacklists a range of IP addresses making innocent IP addresses victims of spammers and the incompetence of Spamhaus.

No blacklist is perfect, so Spamhaus's false positive errors are not a big problem per se. The worst part of Spamhaus is its slow response or no response to requests of unlisting innocent IPs. It may take days to take an innocent IP off their blacklists, affecting business severely.

Many services respond to requests for removing innocent IPs from blacklists in minutes.

Spamhaus is not a good choice for spam blacklists.

Rated 1 out of 5 stars

I can't keep my ISP delisted

I'm just a private individual, and I can't keep my ISP delisted! They keep blocking me, and at least once the referenced ISP wasn't mine. They've been plaguing me all day, even though I have gone through all their steps. This is about the sixth episode, and the frequency seems to be increasing. Nor did they respond to my email asking for help. Where do we report these guys?

Rated 1 out of 5 stars

Spamhaus should change the strategy on how to answer to incoming complaints

Spamhaus is total garbage. They are not able to answer without using copy-pasted mails. And if you reply, you get no answer at all.

And what they will tell you is to build a good reputation for your domain. And normally your domain is already suspended. Spamhaus forces the providers to do so.

By the way, you can NOT even use freemail providers to contact them. Their recommendation is to use the domain's mailboxes to get in touch with them. But at the same time they are messaging all providers about incoming abuses and forcing them to suspend the domains. That way you can NOT use your domain for mails. Does this make sense? Not at all.

Way to bypass the freemail thing? Just search a small freemail provider that they don't have on their 'blacklist'.

And their site and services do not comply with the GDRP from 25/05/2018. How can this site even exist? Anyone should sue this service that is actually destroying some small- & mid-sized businesses.

Rated 1 out of 5 stars

Should be investigated for corruption

Should be investigated for corruption. We bought 2 brand new domains, checked with Securi and not listed in Spamhaus. Launched the websites and without sending a single email, both domains got listed into the Spamhaus database. All we did was make a Tweet! This is corruption beyond belief! Spamhaus are protecting the big boys such as Facebook and Twitter and destroying the small starter business. Please someone investigate them or shut them down!

Rated 5 out of 5 stars

Keeping the Internet sane since 1998

I operate my own mail server for myself, my companies and the customers of my company, so I get to choose how I want to avoid the junk mail everybody is inevitably going to get.

Using Spamhaus keeps crap out of our inboxes. Last week, we would have had 225% more mail in our boxes if we had not been using Spamhaus ZEN. That's 225% more than the legit mail and the junk mail that got through anyway.

Rated 1 out of 5 stars

Bullies who should be investigated and regulated

Spamhaus has blacklisted my company's opt-out pages repeatedly and with no reason, and thus made it impossible to remain legally compliant in the marketing space. They should be shut down and arrested for making the marketing space dangerous and confusing for consumers. They have no oversight and are taking advantage of that to bully honest companies

Rated 1 out of 5 stars

Spamhaus does not appear to be a legitimate organization

My website was blacklisted by SpamHaus without cause. I contacted them repeatedly for months asking for explanation and never received a reply. They act arbitrarily and hide offshore to prevent US-based attorneys from filing litigation. I've also checked with the BBB who said Spamhaus is not a member and that they've received many complaints about them. Given the large number of complaints against them and their lack of transparency and unwillingness to cooperate with US authorities, I suspect this is not a legitimate organization.

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