Sofia & Spritz Reviews 918

Customer service 5 star !!!!

Big Thanks to Kath in customer service for sorting out a return, I recieved the colour I ordered but in the flesh was too bright - however the process and how it was dealt with asking for a copy QR code could not have been easier and prompt- same day very please. Royal mail let this process down by not listing their return sites well, not the company's fault, but will buy again when I hopefully see burgandy as a colour in their colour choices. Thanks again Kath xxx

Received my bags, wow they are amazing. Beautiful bags and very quick delivery, can’t get any better.

Absolutely delighted with my purchase of the stone coloured bag. It's really high quality leather and came with a duster bag, 3 different straps, a fancy tassel and purse.
It's goes with all outfits casual or formal.
It's great that you can pay by Klarna and spread the cost.
I'm looking forward to purchasing more of these bags in different colours.
Their customer service is also excellent and I got regular postal updates also.

Fantastic bags. Would highly recommend

Lovely bag , just the right size , leather is beautiful , very good quality, handy to have a little leather purse too ,love the different straps , I would highly recommend, I shall definitely be having an other one in another colour 😍

I receivedmy order today on 17th April and I can only say wow, wow, wow.
I usualy buy Radley bags but not any more.
The smell of leather when I opened my parcel and the quality of the leather is fabulous.
I look forward to ordering more bags from you in the future

This company get the balance of professional and personal service spot on. Very impressive not only the product but the people and technology.

Warning this small company refused to houour there 356 day warranty for a faulty product
I purchased a bag in Oct 2025
The top section of the bag the leather is lifting. Ive sent pictures but Kath isnt accepting that the bag is faulty & the 365 day Warranty isnt worth the paper its written on
PLEASE BECAREFUL WHEN BUYING FROM THIS COMPANY THEY DONT WANT TO ACCEPT THAT THE BAG IS FAULTY

Great range of colours for the bags.
Quick easy use of website.
Order simple to complete. Response of confirmation brilliant.

I can highly recommend buying from Sofia & Spritz the customer service team are responsive and helpful.
Very reasonable priced.
It’s comforting knowing you can have a smart little bag, without a worrying attitude about the consequences of the higher. End brands.
This is quality and smart.

I have just received my stone bag and I am very pleased with it. Delivery was only a few days so one happy customer

Bag delivered in good time and well wrapped.

I kinda like the bag. I bought a gold cross body but the gold is more glaring than I expected. I thought it was a more muted colour but the tog and zips are very bright and the leather is brighter than I really like so this won’t be an everyday bag for me as I wanted. Tbh the colour makes the bag look cheap, which is a shame. One of the straps was described as gold and black but is in fact copper and black, the other one is nice. I wont be buying from this company again now I know the colour/look is not accurate. It really matters now the pics on internet have to be totally accurate. You learn from experience. But if you want a colour that is not variable then this bag is nice, fair quality and decent price.

I was so pleased with my stylish black bag and orange card wallet so I ordered a gold bag and wallet to give away to a friend for her 50th birthday. She chose her two straps and was elated when she received her gift. The quality of the leather is of good quality and the dust bag gives it that extra special touch. It has ample space to hold all your essentials including zip compartments.

This company advertises heavily as a British company with British craftsmanship and high quality leather. It’s all a con. The bags are not real leather, and they are made in China. No craftsmanship is involved and the bags are no better made than a market bag that you could buy for a few pounds. I very much doubt there’s an actual ‘Charlotte’ or any British person involved in this company. When challenged, they admit that the bags are made in China.

When you return the bag, you will not get a full refund, despite what their adverts say. They use a return service that costs them money, and they pass that cost on to the customer, regardless of reason for return. Customer service just keep repeating the same spiel. They will not help you. Give this company a wide berth. You can buy the same bags on Temu for a fiver, if you want a cheap bag. If you want a British made leather bag, this isn’t it.

I am beyond delighted with my purchase. Delivery was very quick. The handbag was superb quality for the price, and the fittings on the handbag are exceptional quality, heavy and luxurious. The same quality fitting are on the extra body straps that I purchased. It is rare to have your expectations exceeded, thank you.

I have purchased two beautiful bags.
Both are of high quality. I love how much room you get with them too. Have had lot’s of compliments.
Highly recommend.

Bought two bags and received two free extra straps and a card holder, all of my colour choice. Love the bags, the extra space is perfect if you don't want a massive bag. Love them!

Really beautiful product. Quick efficient service

This is my second order as I’ve purchased one for my mum for her birthday. I was so impressed by the quality of the bag I showed it to her and she immediately loved it so I bought one for her !

My order was a gift for a special birthday.
The bag itself was very lovely in design and the color, with the softest leather.
I emailed and asked if I'd chosen the wrong colour for my friend, or choice of straps would she be able to exchange and had a lovely reply stating of course!.
This giving me complete peace of mind to order.
Prompt delivery in a few days too.
My friend was over the moon.
Will definitely be ordering again for myself.