Sofia & Spritz Reviews 918

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 869 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, highlighting the superior leather and well-made accessories. Many appreciate the thoughtful packaging and the overall presentation of their orders, often noting the delightful smell of new leather. The delivery service is consistently described as quick and efficient, with many people receiving their items promptly. Reviewers also commend the customer service for being responsive, helpful, and committed to satisfaction, making the ordering process smooth and easy. However, some customers were dissatisfied with the quality, mentioning issues like lifting leather or products not being real leather as advertised, and expressing disappointment with customer service when trying to resolve these concerns. A few other people also felt that the customer service was unhelpful or inflexible when addressing order issues or warranty claims.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing delight over the quality and design of... See more

Quality

People report positive experiences with quality, with many reviewers praising the excellent quality of the... See more

Order

Reviewers mention positive feedback about order, highlighting that the ordering process is often easy and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting prompt and... See more

Customer service

Customers had positive experiences with customer service, frequently describing it as excellent, first-class,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

There are many variations of this type of bag on the market. I ordered one of the 'competitor' brands online but was disappointed in colour and quality so returned. The quality from Sofia & Spritz is... See more

Rated 5 out of 5 stars

I'm not a 'bag person' but loved the fact these bags are practical. Not too big but large enough for the basics phone keys glasses etc. The smell of the new leather is divine on opening. The product i... See more

Rated 5 out of 5 stars

Lovely quality bag, arrived on time. Lots of room without being too big easily fits all essentials. The different straps can coordinate with different outfits. The little purse can hold a few cards... See more

Rated 5 out of 5 stars

I was so pleased with my stylish black bag and orange card wallet so I ordered a gold bag and wallet to give away to a friend for her 50th birthday. She chose her two straps and was elated when she re... See more


4.9

Excellent

TrustScore 5 out of 5

918 reviews

5-star
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1-star

No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great communications from ordering to…

Great communications from ordering to receiving. The quality of the bag was very high. I bought as a gift for a friend. It looked like a very expensive present. Beautifully wrapped, comes with a dust bag. The leather is good quality and it was perfect. Not a stitch out of place. I’d highly recommend and will be getting another for myself soon

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful handy bag

I was very pleased with the level of communication and service I got. My order was delayed a bit as Sofia and spritz were running a great offer on their Alba bag and just before Mother’s Day but my query was dealt with promptly. Now that I got my bag, I am so pleased with it and the straps are a lovely addition. Thank you ☺️

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Customer service is great as my original order was lost. Bag and extra straps are fantastic. Bag is a lovely size with plenty of pockets and the extra straps are amazing. I'm not sure what I was expecting but the quality, weight and look of the bag straps; tapestry and white and navy embroidered one, is great and look so pretty that I'm now thinking I need some more bag straps and bags to add to my collection.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

A beautiful bag that ticks all the boxes

I received a beautiful stylish bag that ticks all the boxes!
I am delighted with my bag. It totally surpasses my expectations. I’ve been using a trendy backpack for years because I couldn’t find a beautiful, stylish leather bag that fulfilled my brief but now my search is over. Stylish, compact and roomy- what more could I want? Oh yes! A crossbody strap that’s interchangeable!

13 March 2026
Unprompted review
Rated 5 out of 5 stars

These bags are beautifully made

These bags are beautifully made. The leather is gorgeous and the attention to detail is second to none. Fantastic value for money as well. When I purchased the bag it had an offer of 2 free straps and a coin purse amazing offer. These bags are made with a lot of love and consideration to the user. Great choice of colours, I'm so looking forward to building my collection.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Stylish. Practical, Quality Cross Body Bag

Stylish, Practical, Quality Bag for every occasion
After seeing so many social media positivity about the bag - I just had to have one for myself and when it arrived it truly lived up to my expectations. The leather texture and quality along with the straps, dust bag and card wallet..I will be buying another one.
Stylish, Practical and I love it. Thank you ❤️

4 March 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love this bag.

I absolutely love my orange bag from Sophia and Spritz. It’s made for soft leather and is brilliantly designed with plenty of pockets and wonderful extra straps. It also came with a card wallet as part of a special deal. Fab-u-lous. Buy one.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Great product

I bought this as a gift which was gratefully received. They loved the slim size of the glasses case and it was easy to see in their bag. Colour was lovely too, although I could have chosen any of the colours available, they were all lovely! Arrived beautifully packaged too! Thank you!

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant Bag

My bag arrived and I’m so pleased with it. It’s exactly what I hoped for — I love the colour, texture and all the little pockets. It’s perfectly compact, and the changeable straps are great. I chose a contrasting purse which is so easy to see inside the bag. Thank you!

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Exudes Luxury!

I recently purchased the Alba bag in Shadow Blue and I’m delighted with it. The quality is exquisite and the two extra straps mean I can switch styles to suit my mood or my outfit or just for a change! Everything about the bag and the company exudes luxury! The bag has delightful features from the beautiful branded zips, plenty of useful pockets, the lovely tassel accessory and a leather strap which all add that something extra special.
The colour is really lovely, perfect for going into Spring & Summer season and the leather and lining are beautifully made.
I’ll most definitely be buying more delightful bags and straps in future! Congratulations Sofia & Spritz on a most incredible product and excellent customer service!

1 March 2026
Unprompted review
Rated 5 out of 5 stars

WOWED

WOW.
I received the stone Sofia & Spritz bag this morning. Together with the free straps, coin/card purse and key ring. I also ordered a chain strap - so glad I did.

I’ve read about the quality, but I can honestly say it’s first class. The stone colour is perfect not too white nor too dark.

I may have to buy more colours in the future and curtail spends on leather bags with “little dogs” on them 😉

18 March 2026
Unprompted review
Rated 5 out of 5 stars

I wouldn’t hesitate to recommend anyone…

I wouldn’t hesitate to recommend anyone wishing to purchase one of theses bags to go right ahead. They are extremely well made and I absolutely love the different straps to be able to dress up or down for any occasion. If you are hesitating trust me don’t, just go ahead and purchase you won’t be disappointed

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Another great bag from Sofia & Spritz

Bag number 4 from Sofia & Spritz. I just love these bags they are well made and surprizingly roomy. No need to have a large handbag the Alba bag holds everything you need. Having the different straps gives your bag a different look which complements your outfits. Purses are a great addition too.
I havent used any of my other handbags since my first purchase in November 2025.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Lovely quality handbag

Lovely quality handbag, much admired by family friends. Been looking for black handbag for ages that could transition from day to evening but not too bulky & this fits the bill perfectly
Also excellent customer service - bag arrived promptly and my queries regarding straps answered & resolved within a day.

7 March 2026
Unprompted review
Rated 5 out of 5 stars

I finally found a cross body bag that…

I finally found a cross body bag that ticks all the boxes 📦. Beautiful soft but sturdy leather. Fantastic craftsmanship, plenty of pockets for my stuff. Mobile, purse, blue badge. Spare pocket,
shopping bag. I chose the cherry 🍒 red and it's gorgeous. And the bonus of free gifts 🎁. A maching lethal tassle, purse/card holder and 3 straps of my choice. Great value for money. I will definitely be ordering again. Thanks Sofia and Spritz. X

17 March 2026
Unprompted review
Rated 5 out of 5 stars

What a beautiful bag!

What a beautiful bag and I'm delighted with the selection of straps. Cleverly I've chosen straps that match my cherry red bag (that I also love) so there's lots of opportunity to mix and match. The quality again is very good and I'm so pleased with the roominess of the bag. Have had several compliments already! Good job, Sofia and Spritz.

17 March 2026
Unprompted review

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