Sofar Sounds Reviews 171

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 129 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, positive attitude, and engaging presence, making interactions pleasant and productive. The user experience is frequently highlighted as exceptional, with many people appreciating the intimate nature of the shows and the overall organization. Reviewers also enjoy the diverse selection of artists and unique locations. However, some customers also noted issues with the service and product. Some people were dissatisfied with the lack of communication regarding event locations and felt the venues occasionally lacked the expected intimate "Sofar vibe," sometimes being too noisy or formal. There were also occasional concerns about the sound quality and the diversity of artists or genres at certain events.

What people talk about most

Location

Reviewers highlight positive aspects of location, often praising the intimate and cozy vibes, and the... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the organizers,... See more

Service

Customers had ambiguous experiences with service. While some reviewers praised the genuine care of support... See more

User experience

Users describe positive interactions with the overall user experience. Many customers appreciated the... See more

Product

Reviewers mention ambiguous feedback about the product. Some customers appreciated the variety of acts,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beatrice (the organiser) was above and beyond, clear comms and incredibly quick responses. She went beyond the call of duty, and has a genuine care for the heart of the SOFAR events. The night r... See more

Company replied

Rated 5 out of 5 stars

Libby from the customer services saved the day. Had several tabs open on maybe events and mistakenly booked an event focusing on the location instead of the date. I did reach out to ask if t... See more

Company replied

Rated 5 out of 5 stars

It was a pleasure to work with Brenda from SoFar and the fellow artists who performed at Soul Sundays. Everyone was kind, the evening was organized but relaxed at the same time. The audience were very... See more

Company replied

Rated 5 out of 5 stars

As a music lover who doesn't always want to be in a large crowd, this is perfect. I enjoy the intimate and unique settings, and the music is usually pretty good. The people who make it happen are alwa... See more

Company replied


Company details

  1. Event Ticket Seller

Written by the company

Sofar brings people together through the power of live performance — in living rooms, rooftops, bookshops, and beyond. We're building a global community, one intimate experience at a time — connecting audiences with emerging artists and performers in unexpected spaces across hundreds of cities worldwide. Every Sofar experience is a shared moment. Just you, a small group of like-minded people, and incredibly talented performers at their very best. Whether you're a longtime fan or stumbling in for the first time, you'll leave having discovered something — and someone — new. We believe the best experiences are felt, not just watched. That's why we do what we do.


Contact info

4.2

Great

TrustScore 4 out of 5

171 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 48 hours

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Rated 3 out of 5 stars

things have changed?

i loved the first artist (gabrielle sey), but really wasnt blown away by the mc or people managing sound :( there was a very sad, fast effort to meet the faces around us and i booked this knowing it at least used to be a great way to meet people. i feel like not a lot of care was put into fostering connection beyond a quick one-minute break with a weird topic. that mixed with poor sound (two artists sounded blown out and really hurt my ears) made this less than stellar. we also had a last-minute venue change and i want to give some grace for that, but i really don’t know if i’ll be returning. one of the artists (bea) used an entire song to perform a cover of an old 80s song when i spent money to see local artists perform their music!! i was seeking things that are new to me and left cold, disconnected from others, and with a headache :(

21 January 2026
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Reply from Sofar Sounds

Thanks for taking the time to share such thoughtful feedback. We’re really glad you enjoyed Gabrielle Sey’s set, but we’re sorry the overall experience felt disconnected and uncomfortable - that’s not what we aim for at Sofar.

Our shows are designed to be intimate, carefully produced, and centred on both the artists and the shared experience in the room, and it’s clear we fell short here. While the last-minute venue change created challenges, we recognise that sound quality, hosting, and opportunities for genuine connection should never be compromised. We reached out to everyone who attended this show with a discount code, but from the experience you've highlighted, this may not have been proportional.

We’ve shared your comments with the local team, and someone from our support team will also be reaching out to you directly to follow up. Thank you again for your honesty here, it really helps us!

Rated 3 out of 5 stars

I have gone to a bunch of Sofar shows…

I have gone to a bunch of Sofar shows and was a bit disappointed with this last one. The artists were talented but there were only 3 in this lineup compared to 4-5 that I thought was the usual amount. It seemed like there had been cancellations or they just couldn’t get enough people to play this night? The bar/ crowd also did not do them justice. There were very rowdy groups overpowering them who didn’t seem to be there for the show and it was difficult at times for the artists to hear or for my friend and I to hear them. I enjoyed one past show I went to where chairs had been set up in rows on a rooftop and it had much more attention to detail, ambiance, and organization. It also felt more intimate, which I thought was the point of these shows. I understand that is not always achievable depending on the venue but I do feel a bit disappointed overall. It felt like an overpriced open mic night for artists that deserved better.

16 January 2026
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Reply from Sofar Sounds

Thank you for taking the time to share such a thoughtful and balanced review! We really appreciate you recognizing the talent of the artists, and we’re sorry to hear that this experience didn’t live up to the intimacy you’ve enjoyed at past Sofar shows.

We understand how frustrating it can be when crowd energy or venue dynamics take away from the listening experience. Creating an environment for connection is central to what we aim for, and it’s disappointing to hear that your experience fell short this time.

While Sofar formats can vary, the majority of our Discovery shows (like the one you attended) feature three artists as standard. That said, your feedback on ambiance and overall value is super helpful to hear, and we truly appreciate you sharing it. We hope to welcome you back to a future show that better reflects the experience you loved in the first place.

Rated 5 out of 5 stars

jfc it was amazing

jfc it was amazing. the talent, the intimacy, the immediacy… just say yes to seeing one of their shows.

19 January 2026
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Reply from Sofar Sounds

Hey Sage,

Thank you for sharing these kind words! We're thrilled to hear you enjoyed the show, and we hope to see you again soon.

Rated 1 out of 5 stars

SoFar Sounds takes advantage of its…

SoFar Sounds takes advantage of its hosts. My venue worked for a few months with SoFar in my local city. They do not pay venues for their space. They cancelled our event the day before impacting our revenue and operations - which is fine with them, no skin off their back.

8 November 2025
Unprompted review
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Reply from Sofar Sounds

Hi Alec,

Thank you for sharing your honest feedback. We really appreciate the time and energy you put into hosting within our community, and we’re sorry that your first show didn’t go ahead as planned.

We understand that last-minute cancellations can have an impact on everyone involved, and our local teams never make these decisions lightly. A show is only cancelled when it’s not possible to move forward without compromising the experience we’ve promised to our audience, artists, and hosts.

Some cities host shows less frequently, so re-booking may not be immediate, but the team will always do their best to confirm a new date as soon as possible.

We also understand that many of our hosts generously open up their space to our community in good faith. We’re always happy to talk through the benefits and support we provide to hosts before confirming a show, to make sure the partnership is a good fit.

We’ve followed up with the local team internally, but if you’d like us to reconnect you directly, please feel free to reach out to us here and we'll be glad to continue the conversation: https://help.sofarsounds.com/hc/en-us/requests/new

Rated 1 out of 5 stars

Events are fun but support is awful

I bought a ticket for an event and unfortunately got sick that same day. I asked for a refund in a form of credit for a future show (something they did in the past), but they refused to do it. I love their events but seeing how they don't show up for their customer, I won't go back.

PS: I understand they have policies, but they can 100% make exceptions.

11 November 2025
Unprompted review
Rated 5 out of 5 stars

Superb venue, talented artists and great crowd = a perfect evening!

The team at Sofar Sounds Goa are an enthusiastic bunch that put shows together at the loveliest of venues, and create a wonderful atmosphere making you feel warm and welcomed!

24 September 2025
Unprompted review
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Reply from Sofar Sounds

Hi Keith, thank you for your kind words! We're happy to hear you feel welcomed by the Sofar community in Goa - this is what we're all about. We hope to see you at another show soon!

Rated 5 out of 5 stars

The essence of music

A mic, a guitar, an artist (or three), and a (tiny) music-loving crowd. It's simple. It's beautiful. Thank you Sofar (Sydney).

21 August 2025
Unprompted review
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Reply from Sofar Sounds

Thank you for sharing, Raf! We're glad you enjoyed your Sofar Sydney experience ❤️

Rated 5 out of 5 stars

The perfect intimate concert experience

Such a special concert experience in Dublin. Location was perfect & the artists were simply exceptional.

100% recommend and I loved how the organisers managed to strike the balance of acknowledging what is going on in the world right now without taking any sides while allowing the artist to express their personal opinions.

1 August 2025
Unprompted review
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Reply from Sofar Sounds

Thank you for your thoughtful review, Daniel! We've passed this along to the Sofar Dublin team - we hope to catch you at another show soon. ❤️

Rated 5 out of 5 stars

Amazing

Amazing Location! Good quality performances!

6 August 2025
Unprompted review
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Reply from Sofar Sounds

We're glad you enjoyed the show, Stefan! ❤️

Rated 5 out of 5 stars

Love the concept of Sofar Sounds

Really fun to travel to new venues to see up and coming artists that otherwise I might not run across. Appreciate the intimate nature of the shows and casual atmosphere. Great way to support art and community. Much love - Denzil

1 August 2025
Unprompted review
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Reply from Sofar Sounds

Thanks for being part of our community, Denzil!

Rated 5 out of 5 stars

I really enjoyed the location that…

I really enjoyed the location that sofar picked, enjoyed very much of this 3 very different personality of artist's performing, the host was very nice and so does the wine and food

15 August 2025
Unprompted review
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Reply from Sofar Sounds

We're stoked that you enjoyed the show! Thanks for the review ❤️

Rated 4 out of 5 stars

Great platform for original music

Great platform for original music. Both for the musician as well as the audience

23 July 2025
Unprompted review
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Reply from Sofar Sounds

Thanks for your review, Diviya! We hope to see you at another show soon ❤️

Rated 5 out of 5 stars

Great experience

Great artists curation and service.

7 August 2025
Unprompted review
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Reply from Sofar Sounds

Thanks for your kind words, Juliana! We hope to see you at another show soon.

Rated 1 out of 5 stars

TOTAL SCAM!!!

I would give ZERO stars!!! This company backed the
Tina Fey and Amy Pohler tour. I spent over $2000 on VIP seats, that included a "VIP Package" post show. I can only email this... 'company' and all responses are AI generated. Even after I sent proof of purchase, they are stating my information is not on file. TOTAL SCAM- DON'T FALL FOR IT!

29 June 2025
Unprompted review
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Reply from Sofar Sounds

Hi there. We're so sorry to hear you had this experience!

Our VIP team are now with our friends at Please & Thank You. To get help with your order and find out more, please head here: https://help.please.co/en-US/flows/01JP87DQ395WNWP8Y5XX007MHF

Rated 1 out of 5 stars

Sofar VIP SUCKS sooo bad

This sofar thing is so BAD!!! We paid good hard earned money to attened the TOAD (Theory of a Deadman) at Coquitlam HardRock casino. We PAID EXTRA hard earned dollars to add VIP to our seats - because we love TOAD!!
Part of the VIP costs included getting a mini guitar handed to us by a Sofar VIP guy at a tiny table in venue.
We went directly to ur seat - opened up the bag it was in - and it was BROKEN! A broken neck and strings also all came off! Very very extremely disappointed. We went right away to find the Sofar guy so we could get this mistake fixed. WELL...he had vanished and no response to their sofar site on line. Finally I heard from someone and by that time I was so sad my husband tried to glue it back together as much as he could - still looked broken and strings never matched up right again.
We contacted Sofar and sent pictures and then NOTHING AT ALL HAPPENED! They just GHOSTED us! Too bad so sad - they have our money - so they did not care.
DO NOT EVER give this group any of your hard earned money - they will give you a shabby broken VIP gift and then not care when you tell them there is an issue! This is just another company that will ne OUT OF BUSINESS SOON - I am sure of it - read all the other reviews of anything they try to do - IT ALL SUCKS because THEY SUCK THE BIG ONE!!!
Go away Sofar and I sure hope 'artists' ban these types of groups from RIPPING OFF their poor broke fans who scrimp and save for a VIP experience only to find VIP means anything but IMPORTANAT!
Please FIRE Sofar from all music activities - let them go think they are too cool for school somewhere else - like the MOON! So incredibly rude and obnoxious!

1 March 2025
Unprompted review
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Reply from Sofar Sounds

Hi there. We're so sorry to hear you had this experience!

Our VIP team are now with our friends at Please & Thank You. To get help with your order and find out more, please head here: https://help.please.co/en-US/flows/01JP87DQ395WNWP8Y5XX007MHF

Rated 1 out of 5 stars

I would give them no stars if I could

I would give them no stars if I could. Show was cancelled and they transferred our tickets to a different date. As a working person, this doesn’t work. Give us our money back if you cancel a show. This company is a joke.

14 March 2025
Unprompted review
Rated 1 out of 5 stars

Never going to another Sofar concert.

Went to see Fink in Brisbane a few weeks ago. He was great but the venue was embarrassingly bad. He had to stop twice to fix major audio issues so the first 2 songs were ruined with intermittent cracking sounds. Then he had to stop completely about 4 songs in due to massive feedback. I can't believe how unprofessional they were and had not set up and tested their rig. On top of that it was really hot and they choose to not use the large fan in the shed which is the only form of cooling available. Not going to waste my money go to any more Sofar concerts.

26 November 2024
Unprompted review

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