skinChemists Reviews 148

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers had a great experience with this company. Customers consistently praise the products, noting their effectiveness in improving skin appearance and texture, with many experiencing positive results like moisturized and firmer skin. The quality of the items is frequently highlighted, with people appreciating the luxurious feel and pleasant scents. Reviewers also commend the fast and efficient delivery service, often mentioning that products arrive quickly and are well-packaged. However, some customers experienced issues with orders not being shipped, emails going unanswered, and products causing allergic reactions or not meeting quality standards. There were also concerns about the value for money and occasional problems with delivery times, despite paying for expedited shipping.

What people talk about most

Product

Consumers find product to be positive, with many praising their effectiveness in moisturizing and improving... See more

Quality

Users describe positive interactions with product quality, with many reporting that products absorb easily,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Price

Reviewers mention ambiguous feedback about price, with some expressing dissatisfaction over unexpected... See more

Order

Customers had ambiguous experiences with order, with some reviewers praising the ease of ordering and quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Product was delivered very quickly, in a day or so. I have used it now for less than s week and ot seems to be good one. Absorbs easily to my skin and no allergic reaction. I am happy so far

Rated 4 out of 5 stars

Skin Chemists products have been my favourites for many years. Do you want to look younger with brighter, more supple skin? Buy their products and you won't regret it.

Rated 4 out of 5 stars

The eye serum is nice. It looks like a clear gel, but becomes more watery when put on the skin. It’s ok, but I haven’t noticed a change in my fine lines yet, though it’s early days.

Rated 4 out of 5 stars

I love the skin research range. I use the serum and it’s very good and helps my dry aging skin. I always buy at a discounted price but the products I have tried have been good so far.

Company replied


Company details

  1. Health and Beauty Shop

Written by the company

Discover SkinChemists luxury skincare recommended for those looking for anything between gentle exfoliation or combatting fine lines & tough wrinkles. Home of the Youth Series, Wrinkle Killer, Bee Venom, Rose Quartz ranges.


Contact info

4.0

Great

TrustScore 4 out of 5

148 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

A long time fan

Skin Chemist always have a great selection to offer, along with affordable prices for high-end beauty products and speedy a despatch.

1 December 2025
Rated 5 out of 5 stars

Great company

Great company, can't do enough for their customers, delivery is always super quick, prettily packaged items and they actually work!!

30 October 2025
Rated 1 out of 5 stars

Can explain how much I try to contact…

Can explain how much I try to contact this company
Because they send empty boxes and when we stop
As customer because all the problems
And all the money they just took
After we also stopped
We can not get in contact
With them anymore
So not go from here 🇩🇰

1 April 2025
Rated 5 out of 5 stars

Great product

Great product! My skin has been improved significantly since I used them.

30 September 2025
skinChemists logo

Reply from skinChemists

Thank you for your kind words and support! We’re so glad to hear that you’re happy with your purchase and enjoying our products.

Rated 5 out of 5 stars

Easy to order quick to deliver …

Easy to order quick to deliver …. Just as it should be

13 September 2025
skinChemists logo

Reply from skinChemists

Thank you for your kind words and support! We’re so glad to hear that you’re happy with your purchase and enjoying our products.

Rated 3 out of 5 stars

I placed an order on 12 September and…

Update 12/10/2025:

Customer services emailed and sent a replacement for my first order which had got lost between them despatching it via courier and Royal Mail who never received it. The replacement order was beautifully packaged but the box had been opened at one end. I was sent a free gift of a cucumber and avocado cleansing bar and have now given reviews for all items purchased.

Not sure if I will order from the company again but cannot fault their customer services once they did reply to my first query.

I placed an order on 12 September and paid for express delivery. It is now the 19th September and I still haven’t received my order. I have emailed the company who have not replied and although I have been given a postal reference number when I looked it up it says they are awaiting the package from the company as well.

12 September 2025
skinChemists logo

Reply from skinChemists

We’re really sorry to hear about your experience and appreciate you bringing this to our attention. Please contact us at helpdesk@drbotanicals.com so our team can look into this and make it right for you.

Rated 5 out of 5 stars

Products were delivered promptly and in…

Products were delivered promptly and in good condition

4 September 2025
skinChemists logo

Reply from skinChemists

Thank you for your kind words and support! We’re so glad to hear that you’re happy with your purchase and enjoying our products.

Rated 5 out of 5 stars

Great sale

Great sale, got serum & moisturiser for Xmas gifts. The products are great. Really rate the skin chemists, it’s my go to for skin care

4 September 2025
skinChemists logo

Reply from skinChemists

Thank you for your kind words and support! We’re so glad to hear that you’re happy with your purchase and enjoying our products.

Rated 5 out of 5 stars

This left my skin clean and fresh

This left my skin clean and fresh. Clay like texture with coffee grounds had a good smell. After washing off, felt like my skin was more open to moisterizer.

8 September 2025
skinChemists logo

Reply from skinChemists

Thank you for your kind words and support! We’re so glad to hear that you’re happy with your purchase and enjoying our products.

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