ServerMania was able to find a suitable system for us to do a Proof of Concept. When we were ready to roll out, they had challenges initially finding an adequate solution but our rep spent consid... See more
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See what reviewers are saying
ServerMania has been a great choice for web hosting! Their servers are super reliable and fast, which gives me peace of mind knowing my operation stays up and running smoothly. What really stands out,... See more
Company replied
I've been using ServerMania for 3 years now and couldn't be happier. They offer excellent hardware, zero downtime, and flexible plans, including quarterly payments via Bitcoin, which was perfect for... See more
Company replied
Terrible support, servers that get throttled due to insufficient cooling, no DDoS protection, and they charge you for basic tasks that should be possible through their panel (i.e. changing OS/iso), th... See more
Company details
- Web Hosting Company
- DNS Provider
- Email Service Provider
- Gaming service Provider
- Process Server
- VPN Service
Written by the company
ServerMania is a Canadian company with over a decade of experience building high-performance infrastructure hosting platforms for businesses globally. We offer a wide range of fully customizable dedicated, hybrid, cloud, colocation and IP Transit services. Our mission is to empower clients by equipping them with fast, reliable, innovative infrastructure hosting while upholding a 100% network uptime SLA. This is assisted by a 24x7x365 rapid response team — one with some of the best response times in the industry. Our slogan - “Hosting Empowered” - reflects our dedication to the needs of the client; our devotion to equipping them with all the resources they need to put themselves ahead of the competition. Backed by our powerful Surge platform, our Cloud, Dedicated, and Web Hosting solutions can be deployed in as little as five minutes. We offer services in six state-of-the-art data centers situated across Canada, United States and Europe.
Contact info
205-1040 South Service Road, L8E 6G3, Stoney Creek, Canada
- 18884521690
- marketing@servermania.com
- servermania.com
4.2
Great
140 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great equipment and customer service
Great equipment, very helpful support person, always on top of things and delivering what we need in a timely manner.
12 October 2023
Unprompted review
Reply from ServerMania
Hi Vic,
It's great to hear that we've been able to meet your business needs and provide the level of support you deserve. Thank you very much for the positive review.
~ ServerMania
Fantastic customer service
The customer service is fantastic - quick responses to questions and polite interactions. Account management is simple and the hosting services are exactly as advertised.
4 October 2023
Unprompted review
Reply from ServerMania
Hi Janet,
We're glad to hear you're receiving the quality of service you expect. Thank you so much for your feedback.
~ ServerMania
Been with them for years!
29 September 2023
Unprompted review
Reply from ServerMania
Hi Romy,
Thanks for the positive review! Looking forward to partnering with you for many years to come.
Best,
~ ServerMania
Easy website to navigate
Easy website to navigate, and fast server setup.
ServerMania also had the best price around!
8 August 2023
Unprompted review
Reply from ServerMania
Hi William,
We really appreciate your feedback and vote of confidence. Happy to be working with you!
~ ServerMania
Keep this short and sweet.
Keep this short and sweet.
I switched from my last server provider service, solely because of there awful customer support. I did a bit of research and looking around ServerMania, I liked what I saw so gave them a shot.
Literally day 1 and my mind is blown at how fast, support and techs works with any issue you bring to them, the welcome messages I got was a plus and overall customer service is unreal!!
21 July 2023
Unprompted review
Reply from ServerMania
Hi Kevin,
That's great to hear! We're really happy to have exceeded your expectations. Looking forward to continuing to work with you!
~ ServerMania
Best Experience
I have been using servermania since 2021. They have never disappointed and the most amazing feature i like is the support which is superfast.
20 July 2023
Unprompted review
Reply from ServerMania
Hi Vishal,
It's great to hear that we've been able to consistently offer quality support to you over the years. We're here to help you when you need it.
~ ServerMania
I bought a budget-friendly dedicated…
I bought a budget-friendly dedicated server this week from Servermania & picked a unique IP range that fits my needs which surprised me on the flexibility level they are offering! Talking with my Account Manager Kiryl who has helped me throughout the ordering process and provided all the required assistance really shows the level of care & support every company should have
19 July 2023
Unprompted review
Reply from ServerMania
Hi Ivan,
We are happy to hear that our team has been able to get you the IPs you need and made the ordering process straight-forward and efficient. We strive to offer the best support in the industry. Thanks again!
~ ServerMania
Since yesterday I was communicated with…
Since yesterday I was communicated with Kiryl, from servermania. I'm very grateful to Kiryl for his support and attention. He solved all that issues what I had.
Thank you Kiryl for your amazing work
29 June 2023
Unprompted review
Reply from ServerMania
Hi Irakli,
I've shared your accolades with Kiryl. Thank you very much for sharing your positive experience. We appreciate it and look forward to continuing to work with you.
~ ServerMania
I ordered a dedicated bare metal sever…
I ordered a dedicated bare metal sever with additional IP addresses. The system was ready for deployment in several hours. I was able to bring up my services quickly and so far no issues. The only weird thing is that editing rdns/ptr records for my IPs require logging tickets every time, despite rDNS tool being available in the control panel and no explanation was given as to why I can't edit the records myself.
10 June 2023
Unprompted review
Responsive and interested in solving…
Responsive and interested in solving your issue(s)
8 June 2023
Unprompted review
Reply from ServerMania
Hi Roberto,
Thanks for the positive feedback! Glad we were able to solve your issues in a timely manner.
~ ServerMania
Exceptional Performance and Reliability
SEOBrothers.co has had the pleasure of utilizing ServerMania.com's dedicated server products and Cloud VPS for more than 5 years, and we must say that our experience has been nothing short of outstanding. From their exceptional performance to their unwavering reliability, ServerMania.com has truly exceeded our expectations.
The performance of their dedicated servers is simply remarkable. The servers are equipped with the best hardware, ensuring lightning-fast speeds and seamless operations; This includes both hardware and network.
28 May 2023
Unprompted review
Reply from ServerMania
Hi Tyler,
We're happy to hear that we've exceed your expectations. It's been a pleasure working with SEOBrothers.co. Thanks for the positive feedback.
~ ServerMania
No knowledgeable support.
Until they get some knowledgeable tech support in there, they are in trouble. Rented a server, was activating roles, and doing set up. Got a virus (not from me). The server got flaky and I noticed encrypted files popping up. I was just RDPing in and installing roles, etc. They charged $25 to wipe the machine and didn't take responsibility for the virus. I set it back up and had everything running well. Then I decided to add the role of HyperV so I could add a virtual box. It was installed successfully and when it rebooted, lost access. My RDP and backup tightVNC wouldn't work. They asked for my admin sign-on (the account they created and still their password) and they said they couldn't get access to the network card. Back and forth for a few days. If they don't get some tallet in there, they are screwed.
30 April 2023
Unprompted review
Reply from ServerMania
Hi Bruce,
We took a look at your file and despite several attempts by our account managers to discuss the parameters of your project in more detail, it looks like you placed this order through our website and tried to set things up on your own.
After several attempts to communicate with you and build a better understanding of the scope of your project, we were surprised to see you take this into your own hands and rely on our tech support instead of your account manager to help you through the setup process.
At ServerMania, every one of our customers has an account manager to ensure that they have the best experience possible. We encourage you to reach out to yours today as they will work with you to offer you the service you deserve.
~ ServerMania
Very poor service and don't trust what they sell you
Just wanted to warn others about a terrible experience with @Servermania. I ordered a fully dedicated server with full-manage support because I needed more space than my previous server. The new server was supposed to have dedicated IPs, but I did not receive them as part of the original order, and the extra drive that I added was not configured correctly. During the migration process to my new server, the process wasn't complete because there wasn't enough storage space. I received an email saying that I needed to configure the extra storage, but I had already paid for full support and server support.
This delayed the migration by a week. After the migration was finally complete, almost 3 weeks later, I experienced major issues with email and DNS, and I did not get the promised dedicated IPs until I had to speak to sales about it. I asked why they would sell the server with extra IPs without configuring them from the start, and I got no satisfactory answer from them."
After almost three weeks of delays and an incomplete, non-working server, I had no choice but to migrate everything to another provider. This new provider took only half a day to do the entire migration, which made me question why Server Mania couldn't do the same. I would never trust or use Server mania.
1 March 2023
Unprompted review
Reply from ServerMania
Hi Dave,
We're really sorry your experience wasn't better. After reviewing your file, it seems that there was a misunderstanding about the scope of what was covered by the Empowered Server Management Plan. We've discussed this with our teams and will ensure the packages we offer are better explained to customers prior to purchase.
Again, it is unfortunate that you had such a frustrating experience. However, your feedback has allowed us to review our approach and we have since made changes to improve our support and clarify the scope of this service with customers. Thank you.
~ ServerMania
The worst ever
server couldn't be connect and the support didn't help with any thing, they didn't even admit it just keep repeating "the server is on". And of course not refundable. If there is 0 star I would give 0.
29 March 2023
Unprompted review
Reply from ServerMania
Hi David,
I am very sorry to hear that your experience was not up to your expectations. We are always looking to improve our support and services, so thank you for reaching out to us. I will escalate this to the person responsible for the support team so that they can investigate further and address in the future.
In addition to sending in a support ticket, did you try contacting your Account Executive? Every ServerMania customer has an Account Executive, so if this issue is still outstanding, please get in touch with them immediately to see what they can do to resolve this issue to your satisfaction.
Thank you for the opportunity to improve.
~ ServerMania
Incompetent tech support …
It looks they have no tech support at night, my server power supply broke at 1am and now it’s 4am and the support writing us they are working on it. Of corse it’s not true. If you have a problem need to wait for next day working day 🥹
Second update:
After 3 days RAM problem, I saw the error code on the bios but they insisting it’s not their issue, waiting another 5 hours without server. At first they will always tell it’s your issue… why?
Yes IP addresses are not from good reputation for emailing
22 March 2023
Unprompted review
Reply from ServerMania
Hi Yuli,
I'm really sorry to hear that you did not receive the support you needed, when you needed it. It's never good to have your hardware fail. Have you spoken with your Account Executive about this? They should be able to work with you so that this doesn't happen again.
For context, we have 'remote hands' (technicians and engineers on-site) at all of our data centers. They are on call 24 hours a day. When we receive a support request, we action it immediately through our 24/7 support team.
Our data centers are quite large however, and consist of many servers and racks. On occasion our teams need to assist many customers (for racking, upgrades, hardware maintenance, etc.) and are required to prioritize on a first-come first-served basis. It is possible that we were unable to investigate your issue as quickly as we would have liked to.
If your server(s) require 24/7 monitoring, we do offer several tiers of managed services, which might bring you more piece of mind and ensure you receive the best service we can offer.
Please speak with your Account Executive and they will be able to provide some options so that this doesn't happen again.
We're very sorry for the delay in support service and look forward to working with you to resolve this for the future. If you are interested in finding out more about our Managed Services and 24/7 monitoring, please visit https://www.servermania.com/server-management.htm.
Kind regards,
~ ServerMania
Servermania Company Sevice was Outstanding and understanding my needs and helping out the best outcome for my project.
I've spoken to Cameron Servermania manager and was very professional, polite and helpful to find solutions to my project. We had a very productive conversation and i feel the support was really strong from online chat to booking a google meeting appointment unlike the company i have right now no online chat and its hard to contact them and when you email them the reply takes ages. Im really happy with servermania and i cant wait to start my project very soon.
Frank
Surrey, United Kingdom
8 March 2023
Unprompted review
Reply from ServerMania
Hi Frank,
Glad to hear that your experience has been a positive one. We strive to provide 24/7 personalized Live Chat support and dedicated account managers for all of our clients.
I'm happy to hear you're finding this service helpful and professional. Thank you for your feedback and we hope to continue working with your for years to come.
Kind regards,
~ ServerMania
Egregious spam host
Egregious spam host. They host B2 Net, a marketing firm that sends unsolicited spam. In addition, their abuse reporting e-mail hard bounces -- not that they'd drop the spammer given their lax policies. They've polluted their own IP space so badly they have to use Google for their own company's email hosting (which, of course, is going to block any incoming spam reports.)
Don't use this company to host anything legitimate, their IP space is radioactive. Bad netizens and bad company.
UPDATE - ServerMania is now abusing TrustPilot's system to flag this as a fake review. VERY shady. It's sad TrustPilot lets companies do this, but I've seen it used as a successful tactic on this site before =\ I have opened a ticket with TrustPilot to provide evidence of my experience with this spam host.
Also note ServerMania do not refute my assertions that they host spammers ('censorship' lol, seriously?? Of SPAM?!) and have poor IP reputation because of it. If you don't like bad reviews... DON'T HOST SPAMMERS. Y'all suck and are actively making the internet a worst place.
22 February 2023
Unprompted review
Reply from ServerMania
Hi Richard,
We couldn't find you in our systems, nor do we have any trace of an abuse complaint from anybody named Richard. Are you a ServerMania customer? If you are one of our customers, please reach out to your Account Executive directly to resolve any issues you may have.
Otherwise, I've checked with the team responsible for our company email addresses and they've concluded that the email address you're referring to does in fact work as intended, but had an extra forwarder on it that has now been removed.
This however, has had no impact on our ability to receive incoming emails to that box, so there have been no hard bounces. Thanks for pointing out the issue so that we could resolve it.
With respect to your other comments, it's clear that you are unhappy, but your review of ServerMania in the context of spam is misdirected.
ServerMania does not endorse spam. We also don't endorse internet censorship and defamation of companies or people...
We offer high quality infrastructure. Dictating how this infrastructure is used, is not our business. If a customer's activities consist of illegal activity, may subject us to liability, or after further review are deemed to violate our Acceptable Use Policy, then we will take appropriate action. Otherwise, we do not exercise editorial control over the content of any website, e-mail transmission, newsgroups, or other material created or accessible over or through our services.
ServerMania has, and always will support the uncensored flow of information and ideas over the Internet. For spam complaints, here are a few options for you to consider:
In the US, have a look at the Federal Trade Commission's webpage about the CAN-SPAM Act and How To Get Less Spam In Your Email: https://consumer.ftc.gov/articles/0210-how-get-less-spam-your-email
In Canada, feel free to report your spam complaints here: https://www.ic.gc.ca/eic/site/030.nsf/frm-eng/MMCN-9EZV6S
Hope this helps address your concerns.
~ ServerMania
Scam Company
Let me start by saying this, ServerMania provides no way to rent a server for a month. The minimum term you're going to end up with is 90 days so go ahead and multiply the hosting cost by 3x because that's what they're going to try to screw out of you. When you set up your server it will take longer than expected and your term begins before it's online and available to you. My server wasn't available until nearly the 5th of the month but my billing period began on the 2nd. Slow setup and ticket times are the norm with this company. But back to the billing problems, before your server is even available to you, you have to cancel your subscription or you will be charged for 3 months. If you don't cancel the moment you begin a subscription you will be rolled into paying for a 2nd month and then according to their terms the 2nd month forces you to pay for a 3rd! Based on their billing and their terms you have to pay for the service while you aren't using it before it's set up, while you aren't using it after cancellation, and 3 months of service if you are unable to cancel it because you didn't cancel it before it was even set up. I got a confirmation on their website that I was able to cancel my service and 4 days later got an e-mail telling me I have to pay for 2 more months of a service I can't and wont' use. Screw these guys, don't give them your business.
Oh, and they don't cool your servers properly which leads to performance well below your hardware potential.
10 February 2023
Unprompted review
Reply from ServerMania
Hi Trevor,
We're sorry to hear that you weren't completely satisfied with our service. We do require 30 days notice for cancellations, but 3 months doesn't seem accurate unless you failed to cancel before the second billing period came around. If this is in fact the case, please contact us to discuss a resolution.
In terms of setup time, we do have longer deployment timeframes for some servers and this is clearly outlined before an order is placed. Our work begins as soon as you place your order, so inevitably, billing does as well.
We have state-of-the-art cooling in all of our DCs. If there is a need for extreme cooling, then this is something we can and do offer if it is requested or we deem the use case merits better performance. It is possible that this requirement wasn't clearly understood or articulated at the outset of deployment, which is unfortunate.
If there is anything we can do to resolve these issues now, please let us know.
~ ServerMania
ServerMania has been the absolute best…
ServerMania has been the absolute best hosting provider for the past 10 years I've had services with them. I've gone through several server upgrades and also use their Cloud Based VPS services. I honestly couldn't ask for a better provider. The negative reviews I've seen on here seem to consist of people that do not know how to manage a server or migration, which is the clients problem if they have purchased an unmanaged service. To ServerMania... please keep up the great work and support you've shown me through the years.
1 November 2022
Unprompted review
Reply from ServerMania
Hi Tyler,
Thanks very much for the kind feedback. It's great hearing about your positive experience working with us. We truly do everything we can to meet expectations and provide the best experience, products, and services possible to our customers. When we see reviews like yours, it's a real treat! Great working with you. Thanks again Tyler.
~ ServerMania
I have not seen worse service.
I wanted to buy 2 servers on this service. I successfully paid for them, lost access to the email and asked the support chat to change the email. I ended up not getting a response after 5 days. They just tell me that my ticket is a priority, but there is no answer! Don't recommend unless you want to waste your time.
6 October 2022
Unprompted review
Reply from ServerMania
[UPDATE]
On October 14, we contacted you to let you know that this issue was resolved. We validated your information, updated your contact information in our systems, provisioned the servers, and sent you credentials to log into your account.
----
Hi Oleg,
This is not the experience and service we expect to offer our customers and are looking into this again for you.
As mentioned, you lost access to your email account, which is what we use to verify orders and to setup initial account access. As such, we will need to review all the details of the orders and your contact information. This takes time but it is for your safety and security and for that of all our customers and their information and accounts. We cannot change your account information without first undertaking a rigorous verification process.
Thank you for your patience. If you ever do gain access to your old email address, please let us know immediately as this will speed things up considerably.
~ ServerMania
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