While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I love the concept behind Searchsmartly and their excellent customer service and simple user interface only adds to the positive experience. I found my rented flat in London with them and now I’m buyi... See more

Rated 5 out of 5 stars

Theresa and Theo have been the most helpful, kindest agents. Theresa never stopped searching for properties and sent several enquiries for me, whilst Theo really pushed my offer for hours until I fina... See more

Rated 5 out of 5 stars

Guiding Light to Finding Flats in London Taha was instrumental in helping me find a flat. He had an initial conversation with me to explain the real estate market in London. He then sent me suggest... See more

Rated 5 out of 5 stars

My experience with SearchSmartly exceeded expectations.Sitting across two different continents, Taha and Chioma ensured I have every detail about the property, charges, hidden costs etc. They went len... See more

Company details

  1. Search Engine Company

Information provided by various external sources

We’re an intelligent property platform that matches consumers with their ideal properties based on what matters to them. Save time and stress.


Contact info

4.8

Excellent

TrustScore 5 out of 5

44 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

#1 house hunting website!

I love the concept behind Searchsmartly and their excellent customer service and simple user interface only adds to the positive experience. I found my rented flat in London with them and now I’m buying a house also found using the platform. The idea that I can discover new areas while keeping my commute time the same is a game changer.

1 June 2024
Unprompted review
Rated 5 out of 5 stars

Thank you Theresa and Theo

Theresa and Theo have been the most helpful, kindest agents. Theresa never stopped searching for properties and sent several enquiries for me, whilst Theo really pushed my offer for hours until I finally got the flat, which I will move into in a couple weeks. They have answered every enquiry I have had and I must say, Theo really went the extra mile for me. I really recommend their service, especially if you come from abroad like me.

23 September 2022
Unprompted review
Rated 5 out of 5 stars

Right search

It was a pleasant moment at the viewing, Thanks for creating a friendly environment.

9 May 2022
Unprompted review
Rated 5 out of 5 stars

Good experience.

I found the website very user friendly. Also they would send me updates daily on my searches and chase the agencies/landlords for me if they didn't reply. Theresa was really helpful and responsive.
I didn't find my flat through them, but my experience was still positive.

22 January 2022
Unprompted review
Rated 5 out of 5 stars

Heartfelt gratitude to Taha, Chioma and SearchSmartly Team..

My experience with SearchSmartly exceeded expectations.Sitting across two different continents, Taha and Chioma ensured I have every detail about the property, charges, hidden costs etc. They went lengths to connect with brokers and agents on my behalf and share my requirements which saved me alot of time and effort. Everything was time bound, professional and planned. My heartfelt gratitude to the team for helping me find my abode in a new city. Thank you.

9 December 2021
Unprompted review
Rated 5 out of 5 stars

I wish I could rate more stars

I wish I could rate more stars! Having someone speak to you and want to help and even go the extra mile is very impressive.

They really helped and I would be so sure to use them when I am able to rent.

28 October 2021
Unprompted review
Rated 5 out of 5 stars

Very quick and helpful assistance!

This was my first experience in finding an apartment to rent in the UK so Emily and Theresa were really helpful and guided me on every step. Emily was very quick on answering my questions and finding an apartment that was right for me.
Great service!

24 September 2021
Unprompted review
Rated 5 out of 5 stars

Happy with the service

Really happy with SearchSmartly so far. They reply quickly and are very helpful. I find the UI better than on our websites since it helps to narrow down the options I like quite precisely (though there is still a room for more filters and improvements).

14 September 2021
Unprompted review
Rated 1 out of 5 stars

I used this site to search for Rental property

I used this site to search for a property and l was very interested in two of their adverts 1 in Ashford and 1in Maidstone. Went ahead and cancelled the Maidstone as it was right in the middle of town. In communication with a lady named CC very alert and assertive. Was promised invitation for viewing from Martin & Co, nothing came through. Next l heard an email saying ; Thank you for deciding on the Cheeselands property and next was l hope you like your new place Duh! Told the agent l had not viewed any property nor decided on renting one as l haven't seen any. Apparently l am now renting the property.
I suggest Martin & Co check this incase they were not responsible for any of it. Otherwise their reputation will be messed.

27 August 2021
Unprompted review
SearchSmartly logo

Reply from SearchSmartly

Hi Zandie,

Thank you for your feedback. First and foremost, we're really sorry about the miscommunication that occurred when we mistakenly sent an email to you congratulating you on your rental offer. This was an honest mistake on the part of our team as they clicked the wrong button when closing out your viewing request for the property in question.

As you know from your email conversation with Chi, the agents managing the Cheeselands property required further information from you before they booked you in for your viewing. By the time you shared these additional details, the property had been taken by someone else, which Chi let you know about. When subsequently closing out your viewing request in our systems, the team made a mistake which unfortunately generated the offer email that you subsequently saw.

Please feel free to reach out to us at hello@searchsmartly.co with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look