Scratchpay Reviews 1,872

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 702 reviews, reviewers overwhelmingly had a great experience with this company. Many customers found the service extremely helpful and convenient, especially during stressful times with unexpected vet bills for their pets. People appreciate the ease of applying and the quick approval process, which provided peace of mind and allowed them to get immediate care for their animals. The payment plans are often described as manageable, with many reviewers highlighting the option of 0% interest if paid within a specific timeframe. The customer service is also frequently praised for being top-tier, professional, and courteous. However, some people mentioned issues with the payment process, such as difficulty making payments, problems with auto-pay, or confusion regarding how manual payments affect future installments and interest accrual. A few other people also felt that the interest rates were too high, or that the system for avoiding interest was not clear, leading to unexpected charges.

What people talk about most

Payment

Consumers find payment to be positive, with many appreciating the ease of applying for loans and making... See more

Service

People report positive experiences with service, often describing it as user-friendly and a "lifesaver"... See more

User experience

Users describe positive interactions with the user experience, highlighting its user-friendliness and... See more

Price

Customers had ambiguous experiences with price, with many finding the service helpful for affording necessary... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the team's kindness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My wife and I were so anxious when our cat was in the ER last summer because he already had previous hospitalizations and we had no idea how to afford his care. When I saw an ad for Scratchpay at the... See more

Rated 5 out of 5 stars

In the menu column in my account, the words "Make a Payment" should be added. It took a little guess work to figure out, each time, to make a payment. Other than that, it was extremely helpful to have... See more

Rated 5 out of 5 stars

I appreciate the loan for my Rottie pup that contracted parvovirus. If not for the animal hospital being able to get fluids in her and treating her early she wouldn’t have made it! Not expecting to h... See more

Rated 5 out of 5 stars

Thanks to Scratchpay for helping with my vet bill, giving me time to pay the bill out. It really helps with our bill management, as vet bills are often unexpected. I recommend their service to pet own... See more


Company details

  1. Alternative Financial Service
  2. Payment Service

Written by the company

Scratchpay provides pet parents with simple & friendly payment plans for veterinary care. High approvals, no hidden fees, no surprises.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Thank you for the help

Thank you for the help! When I needed it you helped and I hope you help again just in case my dog or cat or animal gets hurt! I was a loyal customer and paid every single bill on time thank you for the help and support again please try more to grow and make it easier for others to help there animals to get the right surgery don't make it difficult for them all! Animals deserve to get the right treatment at the right price too thank you and God bless to you!!! My payments are complete for my dog!!

31 October 2025
Unprompted review
Rated 5 out of 5 stars

I have been using scratchpay for about …

I have been using scratchpay for about a year now. I wish more vets would use this payment method. Super simple and I have better success getting approved for Scratchpay than CareCredit. I have two old senior dogs which mean many expensive visits to the vet. Thank you SP! Do not change, your program is great.

12 March 2026
Unprompted review
Rated 2 out of 5 stars

0% Financing Sets You Up for Failure

While I appreciate the loan, I did not like how the payments were not broken up in such a way as to avoid a finance charge. I was given 6 months at 0% but the payments were broken up into 12 payments. When I tried to set up auto payments at a higher amount to accomplish paying it off in 6 months, the system would (as well as a customer service representative) would not allow me to do so. I had to remember to go into the system each month and make a higher payment.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Scratchpay made a very difficult time a…

Scratchpay made a very difficult time a little easier for our family. After our dog passed away, we were suddenly faced with an unexpected veterinary bill for the care he received leading up to that moment. The application process was smooth, seamless, and very user-friendly. It was a huge relief not having to worry about paying such a large bill all at once while we were grieving. We really appreciated having that option available when we needed it most.

23 October 2025
Unprompted review
Rated 5 out of 5 stars

Scratch plan was a lifesaver

Scratch plan was a lifesaver. My dog needed dental treatment and I would not have been able to pay the total bill. Scratchpay offered fast and convienient options so I could get my pet the treatment he needed.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Scratchpay

I have never had a problem with Scratchpay. When emergencies happen you have always came through for me. Thank you.

8 March 2026
Unprompted review
Rated 5 out of 5 stars

The ease of a plan is great

The ease of a plan is great! O ly use it when we need it. Paid off everytime so we can use again. Now the payments have changed or I didn't utilize it the right way. I over paid and it let me skip a month because I was ahead.

9 March 2026
Unprompted review
Rated 4 out of 5 stars

There were problems before but, not so much now

There were problems before but, those seem to have been fixed. Now, it's good, much easier to work with. Plus, when I needed some help to look after my two cats, Scratchpay was available to me.

I am curious though if my efforts here will reflect at all on my "credit rating" as issued by others. Please know that I am trying.

7 March 2026
Unprompted review
Rated 5 out of 5 stars

ScratchPay was a literal life saver

ScratchPay was a literal life saver, when I needed them in a major medical emergency they were there for me and took all the pressure off of my mind and let me make a very difficult decision with out financial constraints.
Thankfully they were there in my time of need and desperation, quickly approving my plan and at a reasonable interest rate and manageable payments.
I hope I never need them again but if I do I am glad I can count on them to be there for me.

13 October 2025
Unprompted review

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