Hi Rumana,
Thank you for sharing your feedback. We truly value you as a returning customer and genuinely regret the inconvenience caused due to the sleeve issue in the two ready-made blouses. It was a human error on our end, and we fully acknowledge that.
From the moment this was brought to our notice, our team stayed in touch over WhatsApp and email to understand the concern and work toward a resolution. While there was some back and forth as we verified the details internally with our tailoring team, we did admit the mistake and ensured compensation was provided accordingly.
Initially, there was confusion regarding the sale pricing, but this was corrected, and the full amount of ₹7,800 was issued as a gift voucher — which was subsequently utilized toward a saree and ready-made blouse purchase. We are also glad that you chose to shop with us again afterward, which reassures us that the matter was resolved to your satisfaction at the time.
Regarding reshipping corrected blouses, since these were sale items and tailored pieces, our policy typically offers store credit rather than replacements. That said, our intention was never to resist a solution but to offer the most feasible one within our process guidelines.
At Sacred Weaves, we are deeply committed to craftsmanship and service, and while occasional human errors can happen in handcrafted and tailored products, we always strive to make things right. Your feedback is important to us, and it helps us improve both our quality checks and response time.
We sincerely hope to continue serving you and rebuild complete confidence in your experience with us.
