Rug Editorial Reviews 2,057

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,626 reviews, reviewers overwhelmingly had a great experience with this company. Customers are consistently pleased with the products, highlighting the excellent quality and the wide variety of styles and designs available. Many appreciate the vibrant colors and how well the rugs match the descriptions and images on the website. The delivery service is frequently praised for being fast, efficient, and providing good tracking information, making the overall ordering process smooth and hassle-free. Some people, however, were dissatisfied with the quality of the fabric and print upon arrival, leading them to initiate returns. A few customers also noted that the colors of the rug were slightly different in person compared to the website, or that the edges were not hemmed, which caused issues with robot vacuums.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the high quality,... See more

Quality

Reviewers mention positive feedback about quality. Customers are very pleased with the high quality of the... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting fast and reliable... See more

Order

Customers had positive experiences with order. Many reviewers expressed high satisfaction with their... See more

Website

People report positive experiences with the website. Customers found the website easy to navigate and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A great experience- there is an incredible variety of styles to choose from and I bought two completely different ones colours, one faux wool and one standard. Both are stunning and stand up to my cat... See more

Rated 5 out of 5 stars

Love my rug.... its perfect, really finishes off the room. It is thin as described, its lies beautifully, hardly creased. The faux wool is soft. It is such good value. Yes. Im delighted. Read... See more

Rated 5 out of 5 stars

I purchased the Vera runner rug for my kitchen and I am so glad I did!! It's lovely, washable, and adds the final stylish touch that was missing in my kitchen. I will definitely get another one f... See more

Rated 5 out of 5 stars

Fantastic service from start to finish. It is always a risk buying online when you cannot feel the item for quality etc. However the excellent reviews made my mind up. I was so excited to receive my b... See more


Company details

  1. Carpet Store

Written by the company

Washable rugs in styles you love. Rug Editorial specializes in machine-washable rugs, offering a wide range of styles and colors to suit any home. Combining convenience with design, these rugs are made to be both beautiful and easy to maintain.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Replied to 66% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Dreamy beautiful Millie Vintage Floral Garden

I got the Millie Vintage Floral Garden, with the softer finish. It looks even better in real life than in the pictures! I was a bit worried about possible creases, since it’s a very thin rug, but I was surprised how quickly they disappeared after I vacuumed it. I initially wanted to buy two, but said it’s safer to buy one first, and if I’m happy, get the second one, but now I’m very tempted to actually buy more than two, and replace some of our existing rugs. Needless to say, I am extra happy with the purchase. It also came in just a few days, no issues whatsoever with the delivery. Super safe buy, highly recommend it!

13 May 2026
Unprompted review
Rated 5 out of 5 stars

So Good Immediately Reordered

We liked the first rug we ordered so much we immediately ordered another exactly the same.
Great quality and colourful merchandise, fast delivery and lovely people to deal with. Highly satisfied and recommend without hesitation

12 May 2026
Unprompted review
Rated 5 out of 5 stars

I love love love love my rugs

I love love love love my rugs, definitely ordering more. So easy to vacuum, i have 3 dogsz 2 huskies that shed a lot, very easy to clean, colors are perfect and the quality is amazing. Thank you

12 May 2026
Unprompted review
Rated 5 out of 5 stars

We received our rug today and we…

We received our rug today and we couldn’t be happier! It is exactly what we were looking for. We love the fact that the company offers a wide range of dimensions, as well as two different types of materials. We chose the thinnest which is perfect for our use and especially our dog. Her fur won’t be sticking to the rug anymore and we will finally be able to enjoy a big, easy to clean, washable and most importantly very pretty rug! Thank you!!

11 May 2026
Unprompted review
Rated 5 out of 5 stars

I love my new rug

I love my new rug, it's even better than online, and so soft. I really recommend the faux wool. Shipping was fast and free, and the prices are great. Now that I know the quality and designs are amazing in person I will be ordering more for the rest of the house!

11 May 2026
Unprompted review
Rated 5 out of 5 stars

A truly amazing rug

A truly amazing rug! High quality material, a great design that doesn't look fake or like cheap printing and with a luxurious feel. Also, great customer service, I asked that they expedite delivery due to my travelling and got a response twice within a day. A great company, that clearly aims at acquiring long term clients.

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Love these rugs

Love these rugs. they look great, feel great, and cleaning is incredible. One day after placeing the rug, our cat dirtied the rug with hairballs and it was a breeze to clean. A little dishsoap and sponge and I cannot even find where the hairballs were.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love this rug

I absolutely love this rug! The quality is amazing, it looks even more beautiful in real life and fits perfectly in my home. It feels very soft and comfortable, and at the same time it is practical and easy to clean, which is very important for everyday life. I’m really happy with my purchase and would definitely order again. Highly recommend!

23 April 2026
Unprompted review
Rated 5 out of 5 stars

“Exceeded Every Expectation – Incredible Quality & Customer Service

After doing a lot of research, I finally decided to order from Rug Editorial, even though I was slightly skeptical at first because the reviews were so good (4.9 on Trustpilot is pretty rare!). But honestly? They completely lived up to the hype.

The day after placing my order, I changed my mind about the colour and reached out via email and Instagram to see if it was possible to adjust it. They replied quickly and changed the colour for me with absolutely no hassle and no extra charge, which I really appreciated.

The customer service throughout the whole process was fantastic. They shipped with FedEx and I was kept updated every step of the way. Delivery was originally expected on Wednesday, but it actually arrived on Monday instead.

The rug itself looks absolutely incredible. The colours are super vibrant, the print quality is amazing, and the low-pile finish is perfect for pets (especially cats!). I also got the rug underlay/rug pad, which is thin but really soft and works perfectly underneath.

Another thing I loved was how easy it was to lay out. Even though the rug is large, there were no creases at all when unpacking it, and both the rug and rug pad went down effortlessly.

I’m genuinely thrilled with the whole experience and can thoroughly recommend Rug Editorial. Amazing quality, amazing customer service, and an all-round fantastic experience.

11 May 2026
Unprompted review

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