Was nervous about ordering after reading reviews here but was unable to find an alternative supplier for the kitchen stools I wanted. Decided to take the risk and very glad I did - items were dispatch... See more
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I didnt realize they do not pay customs and duties but that the US consumer must after the fact. I was shocked that my items glass wine decanter had a 40% surcharge from fed ex as a result. I went b... See more
Company replied
The Copenhagen Grey pots are beautiful! Ordered two of them (18 cm and 14 cm) on a Friday afternoon. Got shipped out quickly on Monday and received them by Thursday! Packaged very securely - very thic... See more
The customer service is good! I had accidentally ordered the wrong style of blanket. Though they couldn’t change the order, they refunded the cost straight away. Once I received it two days later, I... See more
3.7
Average
7K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Terrible customer service
Terrible customer service. Wouldn’t let me add to my order or combine two orders and refund one shipping cost when I’m contacted them 5 minutes after ordering. Replied to my email 5 days later. Shocking company, would not recommend
3 July 2024
Unprompted review
Reply from Royaldesign
Dear Customer,
thank you for leaving a review.
Our warehouse is largely automated and unfortunately we are not able to merge two orders into one shipment or add new products. We are sorry for the disappointment this may cause.
Our offices are closed during the weekend so each case is handled in turn on weekdays only. We are sorry that you had to wait for a reply to your queries.
Kind regards
Royal Design
You made it very easy to buy
You made it very easy to buy, service and delivery were better than I would have believed and when the product arrived it was just beautiful! Excellent design and exquisite quality of production. Thank you so much, a very happy customer 😊
3 July 2024
I called to start a return for some…
I called to start a return for some damaged items and was told I'd get an email with instructions and a return label but that email never came. Your website should have instructions on how to return items that arrived damaged or are poor quality.
17 June 2024
Reply from Royaldesign
Dear Customer,
thank you for your review.
We are sorry to hear somethings arrived damaged.
If an item arrives damaged, we ask that an email with photos are sent so we can determine if a return is necessary or not.
Thank you for sending this to us!
Our customer service team has responded to your email and sent more information on regarding your return request.
Kind regards,
Royal Design
One product was missing from the order
One product was missing from the order, and two products arrived slightly damaged.
2 July 2024
Reply from Royaldesign
Dear Customer,
I am very sorry to hear this and we will help you rectify these issues.
We have sent you an email today requesting further information and look forward to helping you further.
Kind regards,
Royal Design
I like the Royal Design design
I like the Royal Design design
product .Purchasing process from start to finish is straightforward and quick. It took me longer to decide what I like to buy as there are so many different beautiful things to choose. Thank you - happy with the product.
2 July 2024
Simply the fact that I could GET carved…
Simply the fact that I could GET carved birds from Wildlife Gardens again. They said they couldn't ship to USA, but, RoyalDesign COULD & Did! And it only took 7 days! Instead of a month! ~David W
1 July 2024
Came fast and just what I had expected!!
1 July 2024
I had an excellent experience shopping…
I had an excellent experience shopping with Royal Design. The delivery time was quick I got a pan delivered to Australia and it arrived in excellent condition and quick turnaround would highly recommend them and would shop with them again.
1 July 2024
Great price point
Great price point. Items arrived in tact and well packed. Trust worthy site.
1 July 2024
Poor product quality at premiere price
Poor product quality at premiere price. Nearly $200 USD for an oil lamp and less than a year later the wick adjuster has failed. No warranty and no repair parts.
17 February 2024
Unprompted review
Reply from Royaldesign
Dear Customer,
thank you for your review.
We are sorry to hear there is an issue with the oil lamp.
We abide by Swedish consumer law (Konsumentköplagen), which means you have the right to make a claim for three years after you have received a faulty item.
We cannot see that a claim has been made for this order, so have sent you an email today requesting more information so we may review this for you.
Kind regards,
Royal Deisgn
I couldn’t be happier with my purchase!
I couldn’t be happier with my purchase. Items exactly as described and well packaged. The prices were fantastic and it couldn’t believe how quickly my shipment arrived! I was also happy to be updated with tracking info so I knew when to expect it. You have a very satisfied customer who will be back.
29 June 2024
Excellent service!!
The scissors I ordered came very quickly and were in perfect shape (packed very securely). And they were priced MUCH lower than the same scissors on other sites. I would definitely do business with Royaldesign again.
28 June 2024
Good products
Good products, easy website purchase and quick delivery. What's not to like?!
27 June 2024
The Copenhagen Grey pots are beautiful
The Copenhagen Grey pots are beautiful! Ordered two of them (18 cm and 14 cm) on a Friday afternoon. Got shipped out quickly on Monday and received them by Thursday! Packaged very securely - very thick boxes and lots of super thick brown kraft paper - prevented any movement within the contents. Very happy with the products and the service!
27 June 2024
Top Quality
My bag is fantastic. Material and workmanship is very, very good. Don't hesitate, you will not be disapointed
25 June 2024
I received a faulty item
24 June 2024
Reply from Royaldesign
Dear Customer,
thank you for your review and for sending us an email with a photo of the procuct received.
We are sorry that it got damaged in transit and will, of course, replace this for you.
Kind regards,
Royal Design
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