Pride Car Shipping Reviews 1,883

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 431 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and kindness, making the process smooth and stress-free. The service provided is frequently described as high-quality, efficient, and reliable, with many people noting that vehicles arrived on time or even ahead of schedule. Reviewers also highlight the exceptional customer service, appreciating the clear communication and prompt responses to their questions and requests. However, some people mentioned issues with pricing, where initial quotes were significantly lower than the final cost, leading to unexpected increases and a feeling of being misled. A few other people also felt that communication was poor, with unreturned calls and conflicting information regarding pickup times and driver availability.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Users describe positive interactions with service, with many reviewers expressing satisfaction and a strong... See more

Delivery service

Reviewers mention positive feedback about delivery service, highlighting that everything was detailed... See more

Price

Clients share ambiguous opinions on price, with some reviewers reporting satisfaction with agreed-upon prices... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the professional and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just had my son and his girlfriend’s cars moved from Minnesota to Utah on short notice! Stacy Clark from Pride Car Shipping was quick to find us a driver, get the delivery scheduled when we needed it... See more

Rated 5 out of 5 stars

My experience with Pride Car Shipping was really great! Kyle was very thorough and knowledgeable about what I needed in transporting my son’s vehicle. He communicated with me very often and was always... See more

Rated 5 out of 5 stars

It was our first time working with them, and everything went smoothly. A great-quality company with a professional team. Special thanks to IREN MOLNAR for her kindness and high level of profession... See more

Rated 5 out of 5 stars

I have used Kyle from Pride Car shipping twice now, and his service has been exceptional. He truly cares for his clients, he remembered me even after two years from the first time, and again provided... See more


Company details

  1. Transportation Service

Written by the company

Our Pride Team has successfully been in the transportation industry for more than five years while working in different broker companies on the market. We took their strongest sides into consideration, worked on the weakest ones and turned them into our advantages. So we are proud to say that we are ready to provide you with the best service out there!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 52% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

This company uses a bait and switch…

This company uses a bait and switch tactic.

I was quoted $600 to ship my car and signed the contract based on that price. Immediately after signing and providing my credit card information, the broker came back saying the “cheapest driver” would actually cost $1,300–$1,700, more than double the original quote.

The broker even tried to blame the increase on gas prices. I would understand a small increase, but more than doubling the price after the contract is signed is completely unprofessional. If this is their full-time job, they should at least be able to ballpark a realistic estimate of what transport will actually cost instead of quoting a number that isn’t even close.

When I said I would go with another broker, I was told I could be charged $400 in cancellation fees — a $200 broker cancellation fee plus a $200 “driver cancellation fee.” After reviewing the contract, there is no such $200 driver cancellation fee listed, especially since no driver had even been assigned.

Overall, this experience felt extremely misleading and unprofessional. I would strongly caution anyone considering this company.

12 March 2026
Unprompted review
Pride Car Shipping logo

Reply from Pride Car Shipping

Hello Sydney,

We’re sorry to hear about your experience and understand how frustrating a significant price change can be. We want to clarify that we do not use bait-and-switch tactics. As a brokerage, we depend on independent carriers and current market conditions. Unfortunately, diesel prices remain unstable, and many drivers step out of the market because of this, which directly impacts availability and pricing.

The initial quote provided is an estimate based on current conditions, but the final rate is determined by the carrier willing to take the shipment. In some cases, especially when demand is high and driver availability is limited, the difference can be significant. Our goal is always to secure a driver and complete the shipment, as delivering your vehicle is in our best interest as well.

Regarding the cancellation fee, all applicable terms are outlined in the signed agreement. We apologize if anything was unclear or communicated in a way that caused confusion or concern.

We would be glad to take a closer look at your situation and provide clarity on the details. Please feel free to contact our customer relations manager at mia.jones@pridecarshipping.com
to discuss this further.

Best regards,
Customer Relations Manager
Pride Car Shipping

Rated 5 out of 5 stars

I had a great experience working with…

I had a great experience working with this car company. The entire process was smooth, professional, and well-organized from start to finish. Communication was clear and timely, which made the whole shipment stress-free.

A special thanks to Stacy Clark, who was incredibly helpful throughout the process.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Thanks to Stacy C for bieng…

Thanks to Stacy C for bieng proffesional and Polite representative of the Broker Pride Car Shipping.
She made Pick ups and Deliverys go smouth and easy!
Checked the vehicle very quick and gave us a greenlight for pick up in the evening!

Looking forward to work with you again!

Best Regards,
Ben C!

5 March 2026
Unprompted review
Rated 1 out of 5 stars

Don't trust them

This place is awful. Their "manager" head broker Stacie Garcia has no knowledge and all she did was lie. It took her over a month to find a carrier and I had to call her the day before I needed my vehicle shipped to make sure I had a carrier. When I called she still didn't have one. Later that day she said she had one and they would be to my residence between 9 and 12 the next day. When the carrier called a few hours later they said they had to come that day at 530. We were no where near the vehicle and that wasn't the original plan. The carrier canceled the order. Stacie assured me she would find someone for the next day. Did she? Nope! She never called back. Guess what she did do though. Took the 375 out of my bank account that wasn't supposed to be authorized until the carrier came and got my vehicle. When I called Stacie and asked her about the money she apologized and said it would be back in my account in 3-5 days. The money was not there so I called Stacie to ask her about it. She refused to give me my money back and then claimed it was a non refundable deposit. In the contract the deposit that is non refundable is 200 dollars. I was willing to accept the 200 even though the carrier coming on the wrong day was still not my fault it was hers. Isn't that why she is considered a broker? She still refused to give me even the 175 back. Don't go with this company they are liars and thieves.

25 February 2026
Unprompted review
Pride Car Shipping logo

Reply from Pride Car Shipping

Hello Lou,

We’re sorry to hear about your experience and appreciate you bringing these concerns to our attention. As a broker, we work with independent carriers, and scheduling depends on multiple factors such as driver availability, route changes, and logistics. Because of this, delays can sometimes occur, even when a timeframe is initially discussed.

Regarding the payment, please note that all terms and conditions are clearly outlined in the signed agreement. The contract specifies that a cancellation fee applies, or the deposit becomes non-refundable, once a driver has been assigned to the order. That said, we apologize if any part of this was not communicated clearly during your booking process.

We take feedback like this seriously and are always working to improve communication and coordination throughout the shipment process. We would appreciate the opportunity to review your case in detail and provide clarification. Please feel free to contact our customer relations manager at mia.jones@pridecarshipping.com, so we can look into this further.

Best regards,
Customer Relations Manager
Pride Car Shipping

Rated 5 out of 5 stars

WOW…

WOW…. All I can really say This will be the second time using Pride Car shipping. Great service great price & fast deliveries. Stacy clark has been there all through the process. Any time I had any questions or any worries she was there. She was super professional responded to my msg fast which is a double thumbs up for me. Definitely will use this company a third time if needed.

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Great to work with

Our company name is Rockaway Logistics Inc, we transported the load ID 23429762 with Pride Car Shipping. Overall, a positive experience working with Jessica Miller. Everything was handled in a normal, professional way and the load moved without issues.

23 February 2026
Unprompted review

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