Paycor Reviews 152

Customer service is truly non existent even during critical periods for a business such as Open Enrollment.

Our Open Enrollment for our 2024 benefits was supposed to start yesterday. Because of the lead time required by Paycor to have help building out your open enrollment portal (15 business days prior to OE start), I had to build things out myself. In the benefits world, you are at the mercy of carriers, especially when you are going to market and may be changing carriers. I didn't receive the plan documents from our carriers until within that 15 day lead time period, so I was on my own. Building out things wasn't that terrible, just labor intensive but there are nuances and things you may need assistance with especially if you have never done this before. Well if you have questions about things along the way, the only recourse is to write an email to your benefits consultant. Their SLA is 48 hours, so good luck being able to get things done timely.

Last Friday, prior to our OE opening this Monday, I was doing 1 last round of testing before finalizing the enrollment for our employees. As I am about to start my final review, I start receiving an error screen repeatedly. I email my benefit consultant but know that is going to do nothing for me anytime soon.

Desperately, I try calling the number on her signature - it routes me to the regular Paycor line. I go through the menu to the benefits which actually mentions "open enrollment" as a category to receive help. Once I am connected to the CSR on the other end, I am informed "Sorry I am unable to help with Open Enrollment, you need to reach out to your Benefits Advisor". I state that I have tried to via email but this is an extremely urgent issue and I have not received a response. She informs me that she understands and will try to reach her - well, she's unavailable and the CSR confirms she has no ability to help me whatsoever (even though, as mentioned, the menu option specifically references Open Enrollment and my benefit advisor has this number in her signature).

So, I wait and, I finally receive a response back Sunday night at 11PM from my benefit advisor stating this is a known issue and they are submitting an urgent ticket to BSwift the benefit solution they use as their partner. Great, I guess I will just have to inform our employees that Open Enrollment is not actually going to start after our Benefits Meeting as expected and everyone will just have to stay tuned.

It is now Tuesday after 5PM and we still have not been able to launch our OE to our employees. We have attempted to escalate things and did receive a number to a Sr. Crisis Response Manager, but when my CFO and I called, we went straight to voicemail after hearing "No one is available to take your call". It is laughable that this is considered acceptable during a time in which Open Enrollment is so common for companies.

I have used many different payroll providers throughout my time and this is by far the worst service I have ever received.

November 3, 2023 - The Clearing House has reportedly said that it is not aware of any ongoing issues after a narrow processing error that affected deposits and transfers at some banks. They are aware. Contacted PayCor to inform the payroll processor of the duplicate credits and what their recommended action was to resolve this nightmare caused by their Vendor. PayCor was aware of some duplicate credits but could not supply a list and indicated there would be no reversals sent. In addition they advised we could withhold the duplicate amount from their next check. We could return the below items as “duplicate” under ACH rules, however to resolve ones at other financial institutions we would need to either have the employee request the duplicate credit be returned by their financial institution or pay us back directly. In addition to this, PayCor has yet to debit us any additional funds for the duplicate credits sent to employee accounts.

Nice Job avoiding all responsibility! Leaving PayCor January 1st 2024.

Quite possibly the worst customer service experience i have ever had. Don't even consider using their services or platform if you don't want continual aggravation on a weekly basis.

10/18/2023 I contacted Paycor at 11am on 10/17/2023,
seeking to simply change the bank account information for
my business. This must be done through client services,
there is no way to do it through the website. I quickly
received an email with an ACH change form attached. I
completed and returned the form within 5 minutes. I called
client services at 130pm to confirm it had been taken care
of, as I needed to submit my payroll by 3pm. No one was
able to provide me with any substantial info, other than to
apologize that the info had not been updated and to notify
me that the process takes 4 business hours. At 250pm, I
called again. No update. The rep actually gave me a speech
about how next time, I need to allot more time for updates. I
called several more times over the next couple of hours.
Nothing helpful at all from client services was forthcoming,
only empty apologies and assurances of understanding my
frustration. My employees are a day behind on getting paid
at this point. Finally, at 545pm, I receive an email requesting
a voided check from the new account I want to switch to,
along with a reminder that the update will take 4 business
hours to complete. I sent the voided check within 10
minutes. I called to confirm it had been received. It had. I
was told the update wouldn't be completed until the
following day. This morning (the following day) I received an
email at 1130am REQUESTING A VOIDED CHECK,
accompanied by a reminder that the update process WILL
TAKE 4 HOURS TO COMPLETE ONCE THEY RECEIVE ALL
DOCUMENTS!! I have called customer service. There is no
supervisor I can speak with (Someone will call me within 24
hours). I cannot speak with anyone from the department
that updates my information (they only communicate by
email). Worst customer server ever. My business is small, so
I suppose we matter little to Paycor. As a bonus, our billable
charges have doubled since May 2023, no explanation
given. Absolutely unacceptable.

Everything said here is true. The platform itself is very flakey,. there is always some kind of error, issue, etc... you get their tech support, and they say oh well yes that happens we are looking into it, They don't seem to understand that they are dealing with hard working people who need to get paid, manage there PTO , and taxes. How they are allowed to stay in business is beyond me.

Customer service is literally nonexistent. They cant solve any problems. They cant pay child support payments on time, collect local taxes correctly, pay overtime correctly or even understand their own system. Would not give any stars if that was a choice.

They get your money upfront with set-up fees and then you are stuck with them. Their service is awful. The site is unstable. The backend service is shady and they will do nothing to fix issues. There are many much better services out there at better prices.

The worst program for hourly employees. Paycor does not automatically add the correct taxes or overtime to an employee’s profile. Over time is NOT optional, neither are taxes!!!! Not only do taxes default to each employee but break and vacation tracking does not work. They know how to tell you what you want to hear. However implementing is a failure. Customer service is a joke. Long hold times and no call back when that option is chosen. Every department has customer service so no one can answer several questions. Unbelievable that they are still in business. The customer base must be salaried.

They are the best ones that I have used I tested them against other payroll companies and this one is the best. 💯🌎✌️See for yourself and I will guarantee you will be in good hands and safe for you and your family and friends and your company.

Please do yourself a favor and stay clear of this payroll company. The customer service is the absolute worse.

I have to agree with other reviews. Paycor was once a company with outstanding customer service, which was the reason I changed from another service. THAT IS GONE. I had to close my business when I moved across state lines. They did not report my info the IRS for the end of year W2 for employees despite the assurances of the "Offboarding" member I spoke to that they would and now I am literally paying the penalties. To make matters worse, it has been over a month since I submitted my request to obtain it and paid ($360) for it but to no avail. IF you do not have a current customer number or wish to speak to sales, the system hangs up on you. When I finally agreed to speak to sales I was told there is nothing they can do to reopen my account, even if I am willing to pay. I HAVE to go through "former client relations" which is an email only. You are not allowed to speak to anyone. So I continually throw emails into their black hole of communications. The sales associate I spoke with was apologetic but could only refer me to the email and say, "Good luck." Simply not good enough. I'm not sure what happened over there, but it is a disaster. Avoid them. They are not better than Quickbooks.

We have used Paycor for the past 10 years. Starting in May 2023, they sent us an email telling us that basically our prices were increasing 45%-50%! I responded in shock asking if we could discuss over the phone. They were incredibly rude (via email btw) and stated that if I insisted on speaking with them, I would have to sign up and put my name in a queue and that they couldn't even tell me when they would speak to me. I immediately reached out to other processors to quote me and their quotes came in way cheaper and they assured me that I would have a dedicated rep to speak to whenever I needed assistance. Paycor never even answers the phone. It's nearly impossible to get in contact with anyone. This company has gone downhill and quickly. Their prices are ridiculous and they treat their clients like absolute garbage. It is truly shocking. Stay clear of this company!

Worst customer service ever. Don’t use This company. Not surprised at all there is so many negative comments. Am surprised they actually have two stars. Use someone else!! Beware

Paycor technical support is horrible! Any problems, you have to resort to "chat' and the problems are assigned to some team which in reality is a big black hole! The sofware itself has some great features, however the lack of an assigned rep for your own account is the biggest issue when something is wrong. Technical knowledge to actually problem solve in a timely manner is non existent. Awful!

Worst customer service. Good Luck getting a hold of them

We use this HRIS system and have to call or chat probably once a week for help or support. Their customer service team is not trained at all. There are no supervisors to oversee or help in escalated instances. Their chat people just paste from their knowledge base and on the phone you are transferred multiple times or left on hold for 30 minutes - an hour. No help. Absolutely awful.

Software seems powerful and is intuitive enough to use, usually. Which is good because so far the people suck. Implementation/onboarding is AWFUL. The people don't know what they're doing, have terrible quality control (mistakes in data entry, configurations of deductions, how things report on W2s!, etc.) and are impossible to get a hold of to ask questions, get help, etc. Everyone is silo'd so no one really knows how the system works end-to-end. Everything is done by checklist, so no independent thinking or problem solving. Management is terrible - would rather try and make you see how you're wrong (or they're right) than actually resolve issues.

They also lie - they'll tell you a feature is there (pre-note) and then you find out it's not - and that they're going to charge you a LOT of money if you try to put money into a bank account that's not valid... when they don't give you a way to check ahead of time. I suspect fees like this are a BIG part of their revenue.

It's unfortunate - the software really does seem good. But the people experience is so terrible - they couldn't care less about their small customers - that I'm already looking for another vendor. I just hope I don't end up in trouble with the IRS/unemployment/state tax people/etc because of Paycor's mistakes.

Paycor is the absolute worst Payroll platform I have ever used. I have been in payroll for 35 years and have used several different platforms. Their Customer Service team are horrible and very inexperienced. They are very good at marketing and selling their product but cannot stand up to the promises made. My payroll clerk knew more about payroll than their CS Reps did. Very disappointing for the amount of money my company invested in their services.

This is a horrible program. It is slow and often deletes all input data for no apparent reason. It takes almost an hour just to log my hours for the month and then they are sometimes deleted. This program is truly awful. I have never used any site that functions this poorly and I remember dial-up.