Pass Functional Skills Reviews 830

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 450 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and kindness, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, and the product is consistently found to be helpful and well-structured. However, some customers also noted issues with the service not being available as agreed, leading to an inability to access course content or exams. A few other people also felt that the company did not take responsibility for these problems, and some experienced difficulties with technical setups for exams.

What people talk about most

User experience

Users describe positive interactions with the user experience. Many customers found the process smooth and... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the helpfulness and... See more

Service

Clients share positive opinions on service. Many reviewers praise the helpfulness and efficiency of the... See more

Product

Reviewers highlight positive aspects of the product, particularly the helpfulness of the revision materials... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The format was good for my son’s learning. Small bite size chunks of info, with helpful revision and test learning. Great to have mocks and passed papers to help. Customer services have been brilliant... See more

Company replied

Rated 5 out of 5 stars

The exam went well for me. I am happy with how I performed and I feel confident about my answers. I would like to thank all the revision guides that were available, as they really helped me prepare an... See more

Company replied

Rated 5 out of 5 stars

I was hesitant to use this company is it was expensive, I used other companies and they were frauds and didn’t know this until I did my test and got a lower mark than I knew I got.I decided to bit th... See more

Company replied

Rated 5 out of 5 stars

I bought an English Functional Skills course and it was really helpful for my study. The course has lots of useful videos and practice tests. You can also see your progress, which gives you co... See more

Company replied


Company details

  1. Career and Education Provider
  2. Distance Learning Center

Written by the company

Pass Functional Skills is the leading provider of functional skills qualifications, supporting thousands of learners every week with their revision and exam preparation. As an Ofqual regulated exam centre our qualifications are accepted nationwide by employers, apprenticeship providers and Universities. Our market leading course improves pass rates with the vast majority of learners passing first time. Whether you need your maths and English functional skills, we are here to help every step of the way. Pass Functional Skills is powered by Pass, the AI-powered maths and English edtech platform for learners and educators.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

830 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Tom was extremely helpful

Tom was extremely helpful, reassuring, and kind. He answered all my questions promptly and clearly, which made the whole experience much easier.

13 January 2026
Unprompted review
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Reply from Pass Functional Skills

Thank you for your kind words. We’re really pleased to hear that Tom was able to support you so well and make the process feel easier. We’ll be sure to pass your feedback on to him.

Rated 5 out of 5 stars

I had an amazing experience with PASS…

I had an amazing experience with PASS function skills they were so helpful with my special request due to my health. On my exam day my webcam decided to stop working the gentleman who was invigilating my exam was very kind and patient. After passing my Exam I received a lovely handwritten card from the PFS team I’m so greatful thank you!!

13 January 2026
Unprompted review
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Reply from Pass Functional Skills

Thank you so much for sharing your experience, Sukhmani. We’re really pleased to hear that the team were able to support your special request and help make the exam process as comfortable as possible for you. It’s lovely to know that the invigilator’s patience and kindness made a difference on the day, especially when you had technical issues.

Congratulations on passing your exam, and we’re glad the handwritten card brought a smile. Thank you for your kind words and for choosing Pass Functional Skills.

Rated 5 out of 5 stars

Really pleased

Really pleased, lots of mocks to help give confidence and our son passed level 2 maths at 14. Thank you. Will do English now.

13 January 2026
Unprompted review
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Reply from Pass Functional Skills

Thank you for sharing this, Ken. It’s fantastic to hear that the mock exams helped build confidence and that your son passed Level 2 Maths at just 14, which is a brilliant achievement. We’re glad the resources worked well for him and wish him the very best as he moves on to English.

Rated 5 out of 5 stars

Excelente support team

Excelente support team! And very fast providing feed back.

10 January 2026
Unprompted review
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Reply from Pass Functional Skills

Thank you for your review Analia! We're delighted to hear our team was excellent, and that you are pleased with how quickly you received your feedback.

Rated 5 out of 5 stars

Passed first time via PFS

Big shout out to PFS for delivering a course that helped me pass my Maths Level 2 exam first time. The support team was also extremely patient with my requests and helped me swiftly rebook my exam after running into technical problems.

23 December 2025
Unprompted review
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Reply from Pass Functional Skills

Thank you for the shout-out, Scott, and congratulations on passing your Maths Level 2 first time.

It’s great to hear that the course helped you get the result you needed and that the team could support you quickly when you ran into technical issues. We’re really pleased everything was sorted smoothly and that you had a positive experience overall.

Rated 5 out of 5 stars

Great service and are very helpful and…

Great service and are very helpful and fast response to any query’s or questions I had. Replied very very quickly I was more than pleased with their service. I found them very friendly and helpful

5 January 2026
Unprompted review
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Reply from Pass Functional Skills

Thank you for your feedback, Aidan. It’s great to hear that the team were quick to respond and able to help with any questions you had. We’re really pleased you found the service friendly and supportive, and we appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Truly the best!

I would highly recommend Pass Functional Skills Maths courses instead of all the revision books on a market. The material is very well explained and you can practice each topic until you nail it. I wish all schools were teaching the same way, you’ve got no chance not to pass, if you follow all the instructions!
After doing the course, just before the exam, I tried to do a few tests from the revision books that I was struggling with before, and I smashed all of them, they felt so easy, so I didn’t just passed the exam, I actually understood everything and for me it was in a different language as well.
I am very much impressed how people thought through every single detail and created such a wonderful learning resource, well done PFS!

17 December 2025
Unprompted review
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Reply from Pass Functional Skills

Thank you so much for such thoughtful feedback, Irina. It’s incredibly rewarding to hear that the course didn’t just help you pass, but helped everything truly make sense, especially when studying in a different language. That’s a huge achievement.

It’s brilliant that topics you once found difficult became manageable, even easy, by the time you revisited them. Knowing the structure and explanations worked that well for you really means a lot to the whole team. Thank you for recognising the care that goes into creating the resources, and well done on everything you’ve accomplished.

Rated 5 out of 5 stars

Great support and a personal touch

Passed my Level 2 exams with Pass Functional Skills and had a great experience. Communication was fast, the exams were well organized, and the professional staff made everything easy. A special thank you for the lovely card I received after passing. It really made my day! ❤️

15 December 2025
Unprompted review
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Reply from Pass Functional Skills

Thank you for your lovely review, Eylul, and congratulations on passing your Level 2 exams.

It’s great to hear that the communication, organisation, and support from the team helped make the process easy for you. We’re especially pleased that the card made a difference, celebrating results with learners is something we really enjoy.

Well done again on your achievement, and we wish you all the best moving forward.

Rated 5 out of 5 stars

I really enjoyed studying with Pass…

I really enjoyed studying with Pass Functional Skills Qualification. The course breaks down each section clearly, making it easy to understand what you need to learn. The revision papers are excellent and really helped build my confidence. I would highly recommend this course to anyone thinking about completing their Functional Skills Level 2 in English.

2 January 2026
Unprompted review
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Reply from Pass Functional Skills

Thank you for sharing your experience, Ahmed. It’s great to hear that the course structure made everything clear and that the revision papers helped build your confidence along the way. We really appreciate your recommendation and wish you all the best with your English Level 2 qualification.

Rated 5 out of 5 stars

level 2 maths

This assessment was very easy to use, the help sheets was amazing and really helped me, I couldn't of passed without the help of the functional skills level 2.

7 December 2025
Unprompted review
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Reply from Pass Functional Skills

Thank you for your feedback, Robert. We’re really pleased to hear that you found the assessment easy to use and that the help sheets made such a difference. It’s great to know the Level 2 support helped you achieve your pass. Well done on your success.

Rated 5 out of 5 stars

Amazing service

I was really struggling to pass, needed my l2 maths qualification as soon as. Reached out to the team who were always very helpful managed to get the BEST tutor Joe Davies to help me and I came out with an amazing result. Without PFS I wouldn’t be able to follow through my dream career. Ever so greatful amazing service!

16 December 2025
Unprompted review
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Reply from Pass Functional Skills

Thank you for sharing this, Hafsa. It’s wonderful to hear how much of a difference the support and tutoring made for you, especially with such tight deadlines. Joe will be delighted to know his help played a part in such a strong result.

Knowing that this qualification has helped you move closer to your dream career really means a lot to us. Well done on your achievement, and thank you for your kind words about the service.

Rated 5 out of 5 stars

First class service

First class service, I recommend

15 December 2025
Unprompted review
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Reply from Pass Functional Skills

Thank you for the recommendation Priscilla, we are pleased you found the service helpful!

Rated 5 out of 5 stars

My experince with Pass Functional Skills

I booked my Level 2 Functional Skills English exam with Pass Functional Skills. My experience was good. All the exam instructions were clear, and I was able to access some online materials sent via email easily. Unfortunately, the physical materials arrived after my exam because I booked the nearest available date.

They were easy to contact whenever I needed support, and their phone service was helpful. I would recommend Pass Functional Skills to anyone who wants to complete their exams. I did not take their course for study, so I cannot comment on that.

28 November 2025
Unprompted review
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Reply from Pass Functional Skills

Thank you for taking the time to share your experience. It’s good to hear that the exam instructions were clear, the online materials were easy to access, and that you were able to get support quickly whenever you needed it.

We understand that booking a near-term exam can mean physical materials arrive later, and we appreciate you highlighting that for others. Thank you for your recommendation, and well done on completing your Level 2 English exam.

Rated 5 out of 5 stars

After multiple failures, I found PFS

I failed my maths exam multiple times throughout my teen and adult life, I bought pass functional skills maths package and within 4 months passed my exam first attempt, so happy! I would reccomend to anybody, if they can help me pass my maths they can help anybody!!

12 December 2025
Unprompted review
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Reply from Pass Functional Skills

Thank you for sharing this, Kyle. That’s a huge achievement, especially after facing so many setbacks over the years. Passing first time within four months is something to be really proud of, and it’s great to hear the course helped everything finally fall into place for you.

We really appreciate your recommendation, and well done on proving to yourself what you’re capable of.

Rated 5 out of 5 stars

The experience was made really easy

The experience was made really easy and stress free. They give you all the tools to help you pass your exam and thanks to them I done so.

14 December 2025
Unprompted review
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Reply from Pass Functional Skills

Thank you for your feedback, Mr Jones. We’re really pleased to hear that the process felt easy and stress free for you, and that the tools provided helped you achieve a pass. Well done on your success, and thank you for choosing Pass Functional Skills.

Rated 5 out of 5 stars

enrollment

I had an excellent experience in the enrollment process Nicole has been a great help, I appreciated a lot her support

22 December 2025
Unprompted review
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Reply from Pass Functional Skills

HI Modou, we're pleased to hear you've had a positive enrolment experience. We will pass your kind words on to Nicole.

Rated 5 out of 5 stars

Easy to navigate

I used Pass functional skills and it was really useful, all revisions topics which was explained really well in their videos, all the past papers really helped me and mock exam with AI review is wonderful. I have passed my Maths my Level 1 exam and now looking forward to clear my English exam. I recommend this site to anyone who wants to do their functional skills exam.

23 December 2025
Unprompted review
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Reply from Pass Functional Skills

Thank you for sharing your experience, Bindi. It’s great to hear that the revision videos, past papers, and mock exams helped you prepare so well, and congratulations on passing your Level 1 Maths. We’re pleased the platform worked for you, and we wish you every success with your upcoming English exam.

Rated 5 out of 5 stars

Great experience

Great experience. I've failed with different company Maths functional skills 4 times, then changed the provider to Pass Functional Skills and managed to pass straight away. Highly recommended to those who struggle with Maths

24 November 2025
Unprompted review
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Reply from Pass Functional Skills

Thank you for sharing this, Drago. It’s a huge achievement to pass after so many previous attempts, and we’re really pleased that changing to Pass Functional Skills made the difference for you. Hearing that the approach helped things finally click means a lot to us.

Well done on passing, and thank you for recommending us to others who may be struggling with maths.

Rated 5 out of 5 stars

10/10

10/10. Really recommend pass functional skills! I passed first time

15 August 2025
Unprompted review
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Reply from Pass Functional Skills

Thank you for your recommendation Sophie, congratulations on passing first time, that is a great achievement!

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