PartsInMotion Reviews 1,125

Poor communication.
I ordered on a Sunday and paid for next day expecting the package to arrive on Tuesday.
No confirmation or tracking notice sent , I started to panic on Tuesday only to be told that once the product is picked , it can’t be cancelled..
I didn’t want to cancel, I urgently required the part as I was stranded .
I had to order another part from 50 miles away and arrange a driver .
If they only told me it had been sent , I would have waited
What a waste of time and money

I ordered a part for one of my cars on ebay from parts in motion, then received a message from the company to supply my registration number so they can double check the part was right for me.
I replied they then emailed me to confirm the part was right and it was going out for delivery,
So nice to have such great service well done to all at parts in motion.
Thank you

The site search very good at identifying the correct parts for the actual vehicle when there are a number of similar possibilities. Delivery within 24hrs in my experience. Good prices and branded parts from quality aftermarket. Used a few times and find them great.

Have recently had to return a wheel bearing to these guys as it failed after 16 months (6500 miles. It was out of a years warranty so wasn't expecting much but I have been brilliantly surprised.
I got a response asking for a few details, and I was able to send some images once it was removed from the car. I had to fill in a warranty claim form but that was easy.
They sent me a prepaid label to send the item back and then let me know when it was received. They messaged me to say that it had been approved for a refund a couple of days later and the money was in my account the next day!
Top service all round.
I have bought from them several times on eBay and their delivery has always been free, quick and tracked too.
Will continue to use for the foreseeable. Top work Parts in Motion.

I've recently purchased some parts for my VW T5, I dealt with a young lady called Holly , I found her telephone manner very friendly and helpful. I can't praise the service enough.if I could award more than five star's I would.Exelent service, Will definitely use this company again in the future keep up the good work !

I've used Parts In Motion a few times to date and I've found them to be no less than Excellent on parts description, delivery and price.
By far the most competitive company and the delivery of products fast and efficient.
Staff are extremely helpful and knowledgeable and they are my go to service.
Thank you to all at Parts In Motion clearly a winner in my book.

Ordered part over a year ago which arrived very quickly. It was under warranty and when contacting parts in motion customer service was excellent. All dealt with professionally and efficiently. Refund issued same day. I would not hesitate to use this company again.

Most dunce-like performance ever! Seriously - they did not ship to the Shipping Address ie where obviously the car is. Hate to point this out to a business but Billing addresses relates only to card payments not to Shipping. I live in Bath with no car as my car is in Fonthill. There is a reason why Parts in Motion you have not just 1 address space but have Billing AND Shipping. Now I have to a catch a train or Uber with kgs in weight to deliver my car parts to where the car is!! Everyday I will leave poor reviews as this so so stupid as a mistake and so costly for me!!!!!!!!!

Excellent experience buying from CarPartsInMotion on eBay! The listing was accurate, the price was great, and shipping was fast. The part arrived well-packaged and fit perfectly. Would definitely buy from this seller again

Had issues with the courier (not parts in motion's fault), they went out of their way to make things right for me and got me the part I needed, the emails were replied to promptly and were polite and helpful, nothing was too much trouble and I would be happy to order parts from these again.

This company refuse to accept returns. The exhaust arrived damaged due to terrible welding that meant the o2 sensor could not be inserted. Parts in Motion have been incredibly difficult to deal with and are refusing to have the item collected despite eBay stating it is valid for a return. This company has went rapidly down hill recently and we won’t be using them again.

Just received an order from Parts in Motion with whom I have dealt with for years! Very digustingly, whoever packed those parts in the box took no notice of the bird poo that was splatered across the inner part of the box! Where is the customer care in this!
Bird poo is also splatered on the outside of the box which could be no fault of Parts in Motion! But to have it on the inside of the box as well is certainly their downfall! Who does that! Shocking and disgusting!

All I can say about this company that the customer service is just great . They looking after you any time in fair way . Mistakes can happen as we are human and not robots but if they make some mistakes they will make sure they makes you happy in the end . I will return to this company for further car parts orders . Thank you !

Very disappointing delivery service place the order 7 days ago and invoice says next day DPD delivery but nothing like as today is my 7th day chasing for my items and still no sign of delivery. When asked them to check with delivery companies they said we same like you and can't not advise the delivery company just wait all day at home for delivery. Really poor service as they can't help.

Yes thank you for your response did contact your team on daily bases and every time I was told your parcel is coming today Which never happened till today as per order Order Date: 11/01/2026
Your Order number is: 6PVD0275383
You have paid in full by:

Ordered battery on Sunday, was told it would be next day delivery so would be delivered Tuesday, got an email on Monday telling me it was delayed, called them and was told it should arrive Thursday, didn't get any notification from DPD so called them Thursday and was told they didn't know when it would be delivered but might be Friday or Monday, but I couldn't cancel it. It's now been over a week since purchase and still not received. Very poor customer service I had to raise a complaint with PayPal to try to get this resolved.

My son is proudly deaf and autistic. He loves working on his truck with his Grandad. He needed a brake master cylinder so searched on this website and it came up with only clutch master cylinder. He didn’t understand the difference so purchased it. A lot of money that he had saved for. Then my Dad got Covid and was out of action for a few weeks. When he finally was able to come, the mistake was discovered - a couple of days over the 30 day policy. I wrote to them, explaining all the circumstances, the part is still in its packaging and got a flat no to a refund. Don’t expect any humanity or thinking outside the box here. Shame on you Sasha. So disappointing

Ordered a battery with next day delivery at 9.30am on Monday. Received an email a couple of hours later saying that they were experiencing delays in their warehouse but as the order had entered their processing system it couldn't be cancelled! Ridiculous, I wouldn't have ordered from here in the first place if I knew it would take 4 days!. Well it eventually turned up on Friday, I was very tempted to refuse delivery but I'm sure getting a refund would have been a long winded and stressful process. Put a message on your website if you've got warehouse problems or offer cancellation if you can't fulfil. Never again, I will stick with local suppliers for urgent items from now on! Can you tell I'm not happy?