PartsInMotion Reviews 1,125

I ordered suspension top mounts for my Mini, they were delivered very quickly. However, Royal Mail delivered them to the wrong address. Tracking was done, although the photo of the front door was not mine.
I raised this issue with Parts in Motion, they very quickly resolved the problem and sent out the parts I needed for my Mini.
I’ve used them very recently so the fault is Royal Mail. Parts in Motion I highly recommend them, they even get my mention on the Mini forums.
Thank you Parts in motion.

Sometimes it’s a real good price. Good postage service. The website shows that part fits based on registration number. But I had two parts which didn’t fit. And if you want to return parts it’s a nightmare. You have to write email to them. Then maybe they will accept maybe not returns. I had two parts which they didn’t accept. So you better stick with eBay. That will make life easier for everyone

Faulty Battery. Seller refused to honour warranty after a couple of months. Asked for proof, sent it, seller still didn't honour. Had to buy a new one from else where. Out of pocket now. Not Recommend.

What an absolute nightmare! I Even though my part stated correct fitment via my registration inputting on Ebay, I also asked THREE times to confirm, then asked to reconfirm before dispatch. All replies stated YES.... Guess what! Yep, wrong cambelt and waterpump kit. Garage called moaning about the incorrect kit and how it was taking up valuable time on their ramp, so I had pay for them to order.
Rosie at Partsinmotion, is an absolute joke. Your lack of customer service, is more suited to working at a McDonald's Drive Thru. If you can't be bothered to do you job, just leave and give the job to someone who will actually want it! I would sack you on the spot for how you are NOT representing the company.
IT GET"S EVEN WORSE!
Just received a message from Troy, the customer service manager, guess what! Yes, he sent me a pre generated response message. Never even took the trouble to read the previous messages, as he would of seen that I've sent the INCORRECT cambelt kit back yesterday and automatically received a full refund. You are clearly responsible for how your staff treat customer's, as your lack of customer service skills has been picked up by your staff, well done!

product purchased was faulty but p.i.m delt with my refund well , with courtesy and politeness and was processed fairly quickly. i will be using p.i.m. again

Second to none for car parts and customer service! Consistently cheaper than anywhere else and always has the parts (multiple brands) I need which is often for older, classic vehicles. I have had to return a few items and this process is easy and stress free. It will continue to be my default place for car parts.

Needed new battery found the one I wanted with best price around. Ordered 5.30 Monday arrived 12.30 Tuesday. Perfect service.

Excellent people to deal with, I have used there eBay shop a few time but have just opened an account on there website. I was trying to buy a hard to get driveshaft boot kit not even Ford could supply despite having the part number, parts in motion had this Febi part on the shelf and delivered within one day of ordering, fantastic price and service. Highly recommended they have never let me down and I will now have them as my No1 go to supplier.

I have purchased from this company a few times now, and each time the customer service has been fantastic.

Items are always delivered quickly, prices are good and I have never had a problem with the quality of the items.

If I am buying any parts (and I work on a lot of my own and friends/family vehicles), I check to see if Parts In Motion have it before I shop anywhere else online.

They also take time to check fitment with customers to ensure they get the right part for their vehicle.

Outstanding service so far, and confident that they will go above and beyond should a customer have any issues.

Great communication and professional, accurate customer service. I have asked for help with the correct glow plugs and I have received the correct parts in no time and for a very competitive price. Will recommend to any of my friends for any further parts purchases!

I have purchased multiple times from this company via eBay and always been very impressed with delivery time, customer service and the parts quality. I have purchased napa brake disks and pads, a napa overrunning clutch pulley and most recently a bm catalysts exhaust flexi section. I highly recommend this supplier and will be purchasing from them again in the future.

Placed an order on Saturday & payed for next day delivery so was expecting to receive on Tuesday however they decided to refund my money on the Tuesday without even letting me know, no email nothing. Some communication would have been nice as now I’ve wasted time waiting for part which I now have to wait more time for another.

Ill prepared for shipping to all parts of the uk.
“ Our warehouse, where this stock is currently held, cannot ship to Northern Ireland”.

Easier to get from Autodoc in Germany than within the UK from partsinmotion.

Purchased an INA 534029610 Aux Belt Tensioner, quality was no where near OEM. Install was easy, as the pre-installed locking pin keeps the tension of the spring. However, when releasing the tension using the tx50 recess the material disintegrated, soft aluminium shouldn’t be used for a high torque recess (90nm) Had no problems with the same bit and tx50 recess on the OEM part.
*Update* parts in motion have agreed to refund the order, can’t fault the customer service.

Many thanks for sorting refund 👍

USED PARTS IN MOTION A FEW TIME NOW. EVER TIME HAD NO PROBLEM POSTAGE IS ALWAYS WHEN THEY SAY. EVEN WHEN I HAVE A PROBLEM THEY HAVE SORTED IT. WILL DEFINITELY USE AGAIN. AND THE PRICING IS VERY COMPETITIVE.

I am very satisfied with the level of service provided by PartsInMotion . I purchased a part 10 months ago, and unfortunately it developed a fault. After contacting the company by email and explaining the situation, my case was handled promptly and professionally. As the part was still under warranty, a refund was issued without any difficulties.
I would like to express my sincere appreciation to Tom and Rico for their professionalism and excellent customer service. I would not hesitate to recommend PartsInMotion to others.

Ordered left reg they say it fits but dont now say get refund but at my cost after there system say right part avoid send any old part JG4X0286456 link for royal mail items to heavy for there system

Simon confirmed that the battery I'd ordered would fit...and it did.
It arrived on time and was 40% cheaper than my local supplier.
Fantastic service.

I ordered the wrong part when I needed two cancelled the order then placed order for two items . The communication was outstanding they refunded my money for the order I placed wrong within ten minutes . The communication from this company puts back faith in eBay as other company are not a patch on this team keep it up