ParkVia Reviews 140,242

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I have used this site for many years. I find it so easy to use and it provides immediate and clear information on the options. Once booked, the confirmation is also immediate. The fact that there i... See more

Rated 4 out of 5 stars

It's the second time ive used this company. They sre reliable but better to call 25 minutes befor expected airport arrival time because if you wait forcthem to pick up your car they will charge you... See more

Rated 1 out of 5 stars

When we booked it sent pn details.of the car park,but when we rang the company to say we were nearly there ,they said it was the wrong car park ,and Park Via had been told about this numerous times an... See more

Company replied

Rated 5 out of 5 stars

Dear ParkVia Team in Genua, that was an absolute excellent Experience. We parked our car here to go on a cruise and the service was just amazing. Literally no waiting time to go back and forth to t... See more

Company details

  1. Parking Lot

About ParkVia

Written by the company

Coronavirus Update

Due to the travel restrictions in place to combat COVID-19 we have received a very high number of customer services enquiries. We would like to apologise because this has meant that we are taking longer than normal to respond. We are grateful for your patience and are working around the clock to get back to everyone as soon as possible.

How our service has been impacted

We are responding to most customers within 1-2 business days however we prioritise travellers who are stranded across borders and require their reservations extending.

Your query may take longer than usual as we are working with operators around the world, many of whom are operating with reduced staffing levels. In such instances we will endeavour to keep you updated as much as possible.

Manage your booking

You can manage your booking, including making cancellations and amendments by logging into My Account on ParkVia.com with the email address used for placing the booking. This service is accessible 24 hours a day.

ParkVia. Choose parking.

In today's digital-driven world, travellers are constantly looking for faster, simpler and cheaper ways to book their holidays. We all want to find that ideal option, at a great price. Even with parking, an often over-looked part of travelling, there are hundreds of options available that don't have to cost more than your whole trip – but who wants to spend hours crawling the internet looking for the best one?

ParkVia is where drivers can find over 1000 parking providers in one place, at more than 400 locations worldwide, to compare and choose from, and we're dedicated to keep increasing that choice. We operate only as a booking agent, connecting you with as many parking options as we can, and don't own any of the car parks we work with. With our simple, advance booking system it takes just 3 steps to get a guaranteed parking space at your chosen car park!

We know that parking can be simple and stress-free, and we've been made this a reality for thousands of customers since we started business in 2008.

So take our word for it, and choose parking!


Contact info

4.2

Great

TrustScore 4 out of 5

140K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy and good service


Safe, central, fair price. Clear signs from the motorway. Used it after driving from Gibraltar. Staff helpful. No hidden fees. Would recommend to anyone coming from Gib for the airport

8 May 2026
Rated 1 out of 5 stars

BAD EXPERIENCE !! :-(((

Hello, I've already contacted the phone number on my booking confirmation three times: once by phone and twice by text message, to get information about the terms and conditions (I didn't know a driver would be picking up my car at the airport; I thought I'd just park it and take a shuttle to the airport :-/ ). I have a company car on a long-term lease with a limit on the number of drivers. In the event of an accident caused by the driver, who is responsible for the repairs? What guarantee do I have that the car will remain parked while I'm away and that smoking will be prohibited during the journey? Unfortunately, I can't find any information about these terms and conditions on the website :-( I requested feedback on this, but I haven't received a reply! Last question: which terminal should I go to, as there are two options on the voucher :-((( And still no answer! I can't cancel anymore since the manager hasn't called me back, and it's too late to even get a partial refund! So I've lost €60! You could call it a scam, and it wouldn't be surprising!!! I've lost money! I'M NOT THANKING YOU! I'm starting to think that many of the pseudo-positive reviews on this site must be fake, given the after-sales service :-(

9 May 2026
Unprompted review
ParkVia logo

Reply from ParkVia



Good afternoon,
 
As you have posted organically, we cannot identify your reservation.  Can you please email your details to customer.service@parkvia.com [customer.service@parkvia.com] in order for your booking to be identified.  The reference number you have quoted is not a ParkVia booking reference or ticket number.  Many thanks ParkVia Team

Rated 1 out of 5 stars

The car was left and picked up at the…

The car was left and picked up at the airport entrance. That's the only positive thing. The car covered 85 km in the 2 days it was with them. What they didn't know is that I have an app connected to my car so I can see it at any moment. What I could ascertain is that the car was constantly in move, they have a base 5 minutes from the airport and otherwise they use your car every day, both day and night, the location was changed from one place to another in the surrounding area. Maybe they rented it, who knows. When I took over the car and started driving, I realized that they were opening the part under the steering wheel and tearing the plastic. This is the first time I've used this kind of service and probably the last, just to give you a headache. Parking at the airport was 40eur more expensive and now I understand that it would be a better option.

2 May 2026
ParkVia logo

Reply from ParkVia



Hello, thank you for your comment. A copy of it has been forwarded to the operator of the car park you booked. As ParkVia does not manage your booking, we cannot comment on the service you received. Your comment has therefore been forwarded to the car park operator who facilitated your booking in order to verify your claims and contact you directly if necessary. Kind regards, ParkVia team

Rated 5 out of 5 stars

Great Service

Efficient and were on time for my drop off and pickup. Car had also been cleaned properly.
Will definitely use them again.

10 May 2026
Rated 1 out of 5 stars

Never be available when we have an…

Never be available when we have an urgent question between wizzair and parkvia parking agreement. Nobody informed me about the registered car parking company, contact.. i dont suggest this.

7 May 2026
Unprompted review
ParkVia logo

Reply from ParkVia



Thanks for your comment
 
As you have posted organically, we cannot identify your reservation.  Can you please email your details to customer.service@parkvia.com [customer.service@parkvia.com] in order for your booking to be identified.  The reference number you have quoted is not a ParkVia booking reference or ticket number.  Many thanks ParkVia Team

Rated 1 out of 5 stars

Sure we made a mistake by waiting on…

Sure we made a mistake by waiting on 2nd floor yet the voucher says 1st floor. We realised our mistake when we were stil waiting and no one came to fetch the car.. what upsets me is that no contact number was available and no one called us..we end up leaving our car in parking lot

8 May 2026
ParkVia logo

Reply from ParkVia

Good morning,

Thanks for your comment.

Here is the instructions you needed to follow:
As this is a Valet service, please drive directly to Cape Town International Airport, where a member of staff will greet you in PARKADE 1 ON LEVEL 1, and take your booking voucher to confirm your return date and time. The driver will then assist you with your luggage, take your keys and park your car for you, so you don't have to worry about finding a parking space. Your vehicle is taken to the secure storage facility 2km from the airport. 


Your booking was a Meet and Greet booking and you had the car park contact number to call them in case of any issue.

If you followed the instructions and you still were not able to park at the car park, please email us on customer.service@parkvia.com [customer.service@parkvia.com] and we will investigate the issue further.

Regards,

ParkVia Team

Rated 2 out of 5 stars

I had to change my collection time

I had to change my collection time to a few hours earlier and ParkVia wanted to charge me €35! I just emailed the car park provider direct and of course, no issue.

6 May 2026
ParkVia logo

Reply from ParkVia



Dear Mr Smeath

Thank you for letting us know about your experience at the parking lot. We are disappointed to hear that we fell short of your expectations.

As the prices for changes are set by the car park directly.

Please send an email to customer.service@parkvia.com so we can investigate what happened, which will also help our customers in the future.

Kind thanks
 
ParkVia Team

Rated 1 out of 5 stars

I booked Manchester parking with you on…

I booked Manchester parking with you on Friday 8 May. I fly next Tuesday 12, return 18. You took £102.60 from my account. I received no acknowledgment. I tried to check up and the website does not recognise me. What do I do now?

8 May 2026
Unprompted review
ParkVia logo

Reply from ParkVia



Good morning,
 
As you have posted organically, we cannot identify your reservation.  Can you please email your details to customer.service@parkvia.com [customer.service@parkvia.com] in order for your booking to be identified.  The reference number you have quoted is not a ParkVia booking reference or ticket number.  Many thanks ParkVia Team



Rated 5 out of 5 stars

First time using ParkVia and I cannot…

First time using ParkVia and I cannot recommend them enough. Easy to find, simple and very quick check-in and within 3 minutes we were in their bus to the airport which took 5 minutes to arrive.
Friendly and courteous driver.

7 May 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look