Parallels Reviews 1,776

TrustScore 2 out of 5

1.8

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the company's subscription and payment practices, particularly regarding unexpected auto-renewals and charges without prior notification. Reviewers also reported issues with the product itself, finding it did not meet their expectations or stopped working after a period. The customer service was frequently criticized for being unhelpful and unresponsive, especially when dealing with refund requests. A large number of people also found the refund process to be problematic, with the company often refusing to issue refunds even for unused subscriptions or services. Some customers expressed significant frustration with the refund process, indicating they sought alternative methods to resolve payment discrepancies.

What people talk about most

Subscription

Clients share negative opinions on subscription, primarily due to issues with auto-renewal and cancellation.... See more

Product

People report negative experiences with product. Many customers express disappointment, citing issues like... See more

Customer service

Reviewers highlight negative aspects of customer service, with many describing it as the worst they have ever... See more

Refund

Customers express significant dissatisfaction with the refund process, particularly concerning auto-renewals.... See more

Payment

Consumers express strong dissatisfaction with the payment process, particularly regarding automatic renewals.... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Software works well, but no option to buy lifetime license, expensive as hell subscription, shady practices around preventing users to cancel their subscription, it's a hard pass for me. I'll rather b... See more

Rated 1 out of 5 stars

Worst support ever (basically no answer). They took money from my customers credit card even after ending autorenoval (no products are shown in her account). They never answer or followed up any tocke... See more

Rated 1 out of 5 stars

I purchased a permanent license, and after 15 months, I can no longer use it because I am not allowed to install the latest version, and the old versions no longer work on my computer. There is no sup... See more

Rated 1 out of 5 stars

Watch out for auto renewal of this product. They don't send notification that the renewal is upcoming and will blindly charge your card on file without notice. I thought I had canceled the subscript... See more


Company details

  1. Software Company
  2. Computer Accessories Store

Information provided by various external sources

Parallels, a global leader in cross-platform development of virtualization software for macOS. Join over 6-million Mac users who run Windows, Linux, and other operating systems on macOS with Parallels Desktop without rebooting. Download a free 14-day trial of Parallels Desktop here: http://bit.ly/ParallelsDesktopTrialforTrustPilot


Contact info

  • 110 110th AVE NE Suite 410, 98004, Bellevue, United States

  • parallels.com

1.8

Poor

TrustScore 2 out of 5

2K reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Parallels on Mac

I've been using Parallels on my MAC for years. It's been an essential application because it allows me to keep my Access Database files current and not have to work from two computers. Additionally, it helps keep me somewhat current on Windows, which is what the majority of people use. It's incredible, though, how quickly you forget Windows, so for me it having it on my Mac serves two useful purposes. Staying current with Windows and keeping my Access database files current without using two PCs.

13 April 2023
Rated 5 out of 5 stars

Easy to use the product

Easy to use the product. Very rarely have I had a problem, but when I did, the parallels representative helped me to fix the problem within one hour. In my nearly twenty years of using parallels I may have had two issues that again were resolved very quickly

13 April 2023
Rated 5 out of 5 stars

Parallels Desktop is the best software for Mac users

I have been using Parallels Desktop for a long time (Since Parallels Desktop 5). And I'm very much satisfied to use the Mac OS and Windows with seamlessly on Mac computers. When I evaluated the Parallels Desktop 5, I evaluated two or three of softwares at that time, but I decided to select the Parallels Desktop because of the future extensions. This decision is truly correct and best selection. I usually used the Windows for business and Mac OS for privately. Mac OS and Windows are using seamlessly, therefore it's very convenient for my daily life. And I recommended to my friend that the Parallels Desktop is the best and excellent for Mac computer users.

13 April 2023
Rated 5 out of 5 stars

Very nicely integrated with Mac

Very nicely integrated with Mac. Super fast loading and run times. I changed my plan from subscription to purchase after the first year as I could not see the benefits of paying more yearly than the cost of Windows to run parallels. Other than that highly recommend this software.

12 April 2023
Rated 5 out of 5 stars

Reliable over a decade

Our Drupal development system uses Vagrant and Ansible to provision virtual Linux servers with Parallels. Occasionally I use Windows to test our website on. Over perhaps a decade Parallels has been reliable and well documented in the different roles it has served us.

12 April 2023
Rated 5 out of 5 stars

d…using parallels program

The customer support is great and parallels program runs flawlessly windows is a problem for me. It seams it always has a driver issues for what little I use it for, but there is some things I need it for not often.

13 April 2023
Rated 5 out of 5 stars

Parallels (currently on my macbook pro - the perfect seamless integration of a demanding Windows application

Parallels (currently on my macbook pro 2019 with Ventura 13.2.1, running a Windows 10 instance) provides the perfect seamless integration. For many years I was using Oracle Virtual Box to run Windows applications and this worked quite well until I attempted to run PV*SOL by Valentine SW. This software is business critical for me, however it completely failed to work. I simply couldn't use it (much too slow, screens not building up, hanging...). So I tried out Parallels and found the perfect seamless integration imaginable. There is simply not any limitation or disadvantage I could think of. It works as if it was a native Mac Os application (fast as any other application, files on my local Mac Os drive, synched to NextCloud, cut & paste between Mac Os and PV*SOL).
Important to mention that my comparison between Virtual Box and Parallels relates to the same laptop (as specified above).

13 April 2023
Rated 5 out of 5 stars

Seamless Windows Support

Most seamless VM install that I have used. As an IT Manager, I support Mac and PC. This allows me to use one computer to support both platforms. Using coherence mode, I can have my Windows apps open alongside Mac OS apps. This also lets me troubleshoot issues with both platforms without having to switch computers or boot into a different OS.

13 April 2023
Rated 4 out of 5 stars

Easy to install and great in Coherence mode

Easy to install.
Great to work in Coherence mode.
I have 3 permanent versions: 15,16 and 18.
18 in the first computer, OK
16 didn’t work in Coherece mode in the second Mac; problem with support; couldn’t get info to operate version 16 in Coherence mode. Had to downgrade to15 and it is OK.

13 April 2023
Rated 5 out of 5 stars

I have been successfully using…

I have been successfully using Parallels for over a decade and a half. Parallels has allowed me to work seamlessly between my macOS and Windows OS environments. In the beginning I evaluated both Parallels and VMWare in my production environments. But after a year of usage Parallels proved to be the most efficient and user friendly of the two. I haven't looked back since.

13 April 2023
Rated 5 out of 5 stars

I like all of Parallels.

I like all of Parallels.
I would also have an option to get old "Intel" OS into mu M1 macbook pro ARM (e.g. Solaris or BE OS).
For the rest it is a beautiful program that allows me to have on the mac not only Windows 11 but also Linux and FreeBSD, wonderful!

12 April 2023
Rated 5 out of 5 stars

It just was so easy to install and it…

It just was so easy to install and it came with Windows 11 for Apple silicon as part of the installation. I only needed to select the Windows version and buy a key. Everything was just so straightforward. Very Happy. I am a former user of VMWare Fusion and honestly Parallels is hands down easier to manage.

12 April 2023
Rated 5 out of 5 stars

Impressing.

seamless integration of windows into mac os. you can open files in windows with macOS programs seamless per double click and vice versa. If you dont want to, you won't see the windows interface again after installation, just your programs whats very useful for working productively. You can move Windows OS - windows over macOS windows and vice versa seamless and won't experience any lags or other. Also the windows system is faster than my old windows laptop. Windows will boot in a few seconds in the background automatically after starting -any- program or file which is associated to an windows program.

As an mechanic and software engineer i have to say that i'm more than impressed of this Software (Parallels Desktop). It's rarely that i'm improved by user friendly design.

12 April 2023

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