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OzSupply Reviews 632

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TrustScore 4.5 out of 5

4.6

Hardware Store
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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, prompt delivery, and the ease of ordering. Many people found the products to be exactly what they needed, arriving quickly and in good condition. The helpfulness of the staff and the overall efficiency of the process were frequently highlighted as positive aspects. However, some customers also noted issues with product quality, with a few describing items as "rubbish" or not strong enough for their intended use. There were also occasional reports of missing items from deliveries or incorrect products being sent, though some found these issues were resolved quickly. A small number of people experienced delays in delivery or found the packaging to be insufficient.

What people talk about most

Product

Users describe positive interactions with product. Many customers received products as advertised, in good... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the quick and fast... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the excellent and great... See more

Order

Reviewers highlight positive aspects of the ordering process. Customers found it easy to order online, with... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praised the good quality of products,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered 4x1 metre PVC strip curtains, but half of them were missing from the delivery. When I called them up, they quickly corrected this. I got the missing items on the next business day! Excellent c... See more

Rated 5 out of 5 stars

I ordered 2 rolls of 50 X 50 weld mesh and got 1 roll 50 X 50 and the second is 25 X 25 when the mistake was realised it was fixed very quickly and the phone service was great indeed will use them ag... See more

Rated 5 out of 5 stars

I ordered square metal plastic end caps, they fit exactly as described plus they arrived virtually the next day.

Rated 5 out of 5 stars

Exactly the product we required Great service and prompt delivery We use a lot of commercial products and breakdowns are a common occurrence l will be using Ozsupply for our first point of contact... See more

Company details

  1. Hardware Store

Information provided by various external sources

Australia's Leading Online Retailer of Coolroom & Commercial Refrigerator Parts, HVAC Tools. Best Value. Same day dispatch. Shop Online or pick up in Dandenong

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

632 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very happy with the speed of delivery

Very happy with the speed of delivery. The caps that I purchased were exactly as described and a perfect fit. I will definitely use OzSupply for any future purchases.

29 October 2023
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Reply from OzSupply

Thanks for your warmly feedback !

Rated 1 out of 5 stars

Delivery fee is not correct

Delivery fee is not correct on the website which is misleading. Delivery fee needs to be included in the total amount at time of sale not added after.
The customer service received in relation to this matter has made my decision extremely easy to not recommend your store or purchase anything again.
It’s a shame the order was not handled with more professionalism.

26 October 2023
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Reply from OzSupply

thanks for your feedback, as oz supply always supply professional service for our customer as best as we can , we trading fair to every our customer, thanks again !

Rated 5 out of 5 stars

Expediency

Excellent service

5 October 2023
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Reply from OzSupply

Much appreciate fro your feedback

Rated 5 out of 5 stars

Very Professional

These guys were great, package did not turn up, they sent my order again without hesitation, would use again if required

5 October 2023
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Reply from OzSupply

thanks for your feedback !

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