OzSupply Reviews 632

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, prompt delivery, and the ease of ordering. Many people found the products to be exactly what they needed, arriving quickly and in good condition. The helpfulness of the staff and the overall efficiency of the process were frequently highlighted as positive aspects. However, some customers also noted issues with product quality, with a few describing items as "rubbish" or not strong enough for their intended use. There were also occasional reports of missing items from deliveries or incorrect products being sent, though some found these issues were resolved quickly. A small number of people experienced delays in delivery or found the packaging to be insufficient.

What people talk about most

Product

Users describe positive interactions with product. Many customers received products as advertised, in good... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the quick and fast... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the excellent and great... See more

Order

Reviewers highlight positive aspects of the ordering process. Customers found it easy to order online, with... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praised the good quality of products,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered 4x1 metre PVC strip curtains, but half of them were missing from the delivery. When I called them up, they quickly corrected this. I got the missing items on the next business day! Excellent c... See more

Rated 5 out of 5 stars

I ordered 2 rolls of 50 X 50 weld mesh and got 1 roll 50 X 50 and the second is 25 X 25 when the mistake was realised it was fixed very quickly and the phone service was great indeed will use them ag... See more

Rated 5 out of 5 stars

I ordered square metal plastic end caps, they fit exactly as described plus they arrived virtually the next day.

Rated 5 out of 5 stars

Exactly the product we required Great service and prompt delivery We use a lot of commercial products and breakdowns are a common occurrence l will be using Ozsupply for our first point of contact... See more


Company details

  1. Hardware Store

Information provided by various external sources

Australia's Leading Online Retailer of Coolroom & Commercial Refrigerator Parts, HVAC Tools. Best Value. Same day dispatch. Shop Online or pick up in Dandenong


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

632 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Have not received it

Have not received it
Your couriers are terrible been told twice coming today and nothing
Wont buy from you again as you said standard post
Amarex are not standard post
Australia post actually would have been cheaper

19 August 2024
OzSupply logo

Reply from OzSupply

We are sorry to hear that you had such a delivery experience with Amarex. Next time, if you want to specifically request delivery through Australia Post, please include that in the remarks. We are always happy to arrange the delivery for you. Thank you.

Rated 1 out of 5 stars

The plugs were too small

The plugs were too small, the pipe is 40.3 mm I'd and 48.9 od, the plugs you sent were way too small.

7 August 2024
OzSupply logo

Reply from OzSupply

We are sorry to hear that the end caps you ordered do not fit. You are welcome to bring in the caps and exchange them for the correct size at our store.

Rated 5 out of 5 stars

Prompt and Accurate

Ordered online. Product was exactly as described and arrived promptly. Would use OzSupply again

5 August 2024
OzSupply logo

Reply from OzSupply

Thank you for your positive review!

Rated 5 out of 5 stars

Great product

Great product, good delivery and communication A++++

29 July 2024
OzSupply logo

Reply from OzSupply

Thank you for the great review!

Rated 3 out of 5 stars

There website said they deliver but I…

There website said they deliver but I place my order and then was told sorry we don't deliver dew to the size it was 1 24x12 checker plate steel if you don't deliver take it down off the website

What is over size my product fit in the back of a ford wagon 🤔

24 June 2024
OzSupply logo

Reply from OzSupply

Hello Timothy, thank you for your feedback. The product page says that it is local pick up only. If you require delivery, we will need an external quote from a courier company due to their regulations regarding oversized products.

Edit: As stated on the Australia Post website, oversized items are over 1.05m in length. I have attached the link to the website below for your reference: https://auspost.com.au/business/shipping/guidelines/size-weight-guidelines

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