Optum Reviews 87

Setting up and accessing my online account took almost 3 hours on the phone. I have quickly realized that the company is feasting on insurance money by overcharging on every product they offer. I'm waiting for "out of stock" messages, which would put the icing on the cake.

I just spent nearly an hour on the phone with their automated and "real person" customer service (I use the term loosely) trying to establish a PIN for my new OPTUM debit card.

The automated system continually disconnected me. I called the number on the back of the card and after 10 minutes of talking to the first "real person," I came away unsuccessful, so I asked to be connected to the customer survey, which I had agreed to answer at the beginning of my call. I remained calm throughout this exchange. The customer service rep disconnected me. I called back. The second rep said the automated system was "out of order" for the next 24 hours and the company could do nothing toward establishing a PIN. I again asked to be connected to the customer survey and was, again, disconnected by the representative.

As of now, I cannot use the card. Meanwhile, my money is held hostage with this "bank."

I may switch to Bank of America, which is rated in the Top 5 HSA banks...but so is OPTUM. I may switch banks just to see if B of A customer service is any better than OPTUM. It certainly can't get much worse.

I had an appointment made on 07/27 and the letter said if I need to reschedule please give 24 hour notice. I called on 07/25 to cancel my appointment and reschedule. I was told that I would have to call back the next day to reschedule due to the fact that there was no one in the office to help reschedule. I called back early the next day, only to find out that they cancelled the appointment, and told me I would have to go through my regional VA to reschedule. I spoke with a supervisor who told me she would look into it and call me back the next day. She called and left a voicemail and told me I could reschedule and to call back. I called back, only to be told very rude, that there was nothing they could do and I would have to go through my regional VA. A supervisor called me today and said they made a mistake, and there was nothing they could now. I asked them if they are the ones who made the mistake, why are they the ones to correct it? Again, I was told there was nothing they can do. I refuse to deal with Optum in the future. They only reason I gave them one star, was because there was nothing lower.

All Optum insurances customer services employees was lied and tricked on me about Optum Insurances Wellness Surveys to make an appointments and complete after see the nurses at the office or nurses can visit to your home and get free $50.00 Gift card to buy anything at the store or online. Beware all Optum Insurance Wellness Surveys by mail letter said free $50.00 gift card for make an appointments and complete Wellness Surveys are FAKE, SCAM, and FRAUDULENT !!! I can guarantee you. I can promise you. All Optum Insurances Wellness Surveys customer services employees don’t want giveaway free $50.00 gift cards to all customers anymore. Because all Optum Insurances Wellness Surveys customer services employees want hold their moneys to spend the drugs to smoke for high and high for all day and all night. I can guarantee you. I can promise you !!!!

Optum UHC do not work contract jobs with this company! Makes promises they do not keep. Micro management! Supervisors and Management are not certified coders. Horrible company to work for!!!!! Monitor key strokes and how long your in the system and away from your computer. They treat you like assembly line workers. No job security they will lay you off and never call you back! Always furloughs. Always settling you up for failure within your productivity