Tiresome support, they don’t help you to resolve your issue. Livechat makes you go to an online ticket, employee’s in the ticket tell me to contact livechat. Please be aware before your create an... See more
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Identity Theft Case. I am a professional Senior Graphic Designer and model. My identity (selfie with ID) was misused by a third party to create a fraudulent account. I have been reporting this for wee... See more
Company replied
Terrible company. Unprofessional customer service. They hold you funds and prevent you from making any withdrawals or transfers outside if the platform. The support team never had any ideas what is wr... See more
Company replied
Moved my entire portfolio here after reading reviews, and it was the right call. OKX offers advanced order types like TWAP and Iceberg that pros love, plus their API is developer friendly for my bots.... See more
Company replied
Company details
About OKX
Written by the company
With its extensive range of crypto products and services, and unwavering commitment to innovation, OKX's vision is a world of financial access backed by blockchain and the power of decentralized finance
Written by the company
- OKX is one of the world's largest and most secure crypto exchanges. Trusted by over 50 million global users, OKX is the fastest and most reliable crypto trading app for professional traders everywhere.
- We offer crypto trading, an NFT Marketplace, Web3 Wallet, Staking, DeFi and much more.
- ✅ Buy, sell, and trade 350+ tokens with 100+ local fiat currencies
- ✅ Put your crypto to work by staking on 30+ chains and protocols
- ✅ Explore Web3 and take control of your crypto, NFTs, and digital assets with the OKX Web3 Wallet
When crypto comes calling, OKX is the sensible choice.
Proof of Reserves Available
Contact info
San Jose, United States
- support@okx.com
- okx.com
You should know
Replied to 82% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Their matching engine processes heavy…
Their matching engine processes heavy order books utilizing the raw efficiency of GPU parallel processing. The deep futures liquidity absorbs massive trades effortlessly, ensuring precise execution and preventing slippage during volatile market shifts.

Reply from OKX
The monthly proof of reserve releases…
The monthly proof of reserve releases give me peace of mind about security

Reply from OKX
Really happy with the service
Really happy with the service. The quality was exactly as described and customer support was quick to answer all my questions. Would use again.

Reply from OKX
Their order matching engine retrieves…
Their order matching engine retrieves and executes massive trades with the instant efficiency of a well-structured hash map. The futures liquidity absorbs heavy volume effortlessly, maintaining perfect order execution even during intense market volatility.

Reply from OKX
The best platform for professional…
The best platform for professional traders looking for advanced features

Reply from OKX
Honestly
Honestly, I didn’t think it would be this easy. The support team was very responsive and helpful throughout. Very professional all round.

Reply from OKX
A good transparent crypto market
A good transparent crypto market. Highly recommended.

Reply from OKX
OKX is covering up an internal theft
OKX is covering up an internal theft. Ticket 34618949. Erbil Police (Colonel Mohammed Amin) has issued a formal warrant confirming an employee stole 5,000 USDT and wiped logs. OKX Legal is ignoring official police communication. This is a massive security breach

Reply from OKX
I had no idea about crypto market..
I had no idea about crypto market... did some pi mining and a friend told me to try okx app...And now I just don't understand hhhhThe app really helped me great .It is easy to use and understand.Thank you.

Reply from OKX
Quite ok
Quite ok, interface is clean. However, too much information needed for acc opening

Reply from OKX
OKX is a scam
OKX is a scam. They won't honor your sign-up bonus. Use a different Crypto App.

Reply from OKX
Their futures matching engine handles…
Their futures matching engine handles heavy liquidations like a perfectly structured relational database soaking up queries. You rarely experience any real slippage. The mobile app completely ruins the experience by throwing three different popups for new token lotteries every time you log in.

Reply from OKX
Don't be afraid of big companies!!
Don't be afraid of big companies!!
A simple lawsuit from vy,tue will get them to do whatever you want, I promise you won't break a sweat.
Tiresome support
Tiresome support, they don’t help you to resolve your issue. Livechat makes you go to an online ticket, employee’s in the ticket tell me to contact livechat.
Please be aware before your create an account, pick another exchange , this one sucks !
I've been trying to get a hold of you…
I've been trying to get a hold of you guys for a month straight.
I'm really sick of this now.
How difficult can it be? I have sent everything already.
Now again I am sending evidence.
I've tried putting money in 100 times but it doesn't work all the time.
What can I do about it now. Help , I don't know anymore .
Still friendly greetings, but this is really getting annoying now.

Reply from OKX
Their matching engine chews through…
Their matching engine chews through massive limit orders like a heavily optimized database index sorting data. The liquidity depth on mid-cap tokens is fantastic. The mobile app drives me crazy with its constant push notifications for random token listings that I can't seem to permanently disable.

Reply from OKX
I've been using this for a couple of…
I've been using this for a couple of years and found it very easy to trade. They have so many coins to choose from and they are listing a new gem every month which is great.

Reply from OKX
I'm quite new to crypty so it can be…
I'm quite new to crypty so it can be quite hard to find the right exchange that you are comfortable with. I just downloaded the OKX app and still need to transfer my little crypto but I do find that OKX is easy to navigate and clean interface. What I think is really good is the “In app Messenger group”. This is great to keep up to date with all things crypto and the offerings that is available on the app. If you're still looking for the perfect app try OKX.

Reply from OKX
Identity Theft Case
Identity Theft Case. I am a professional Senior Graphic Designer and model. My identity (selfie with ID) was misused by a third party to create a fraudulent account. I have been reporting this for weeks with no real help from enforcement@okx I am a victim, not a violator. Case #34580876

Reply from OKX
Yes it’s a scam you will not be able to…
Yes it’s a scam you will not be able to withdraw money nor add money what so ever you cannot use any major banks or any banks no cards will work once you sign up their just selling your information you’ll never profit off this app don’t waste your time nor money
This is the message Vince from customer support sent me
Thank you for contacting OKX Support, and we truly appreciate your patience while we checked this further with our relevant team. Upon review, please note that in order to help protect users and their assets from potential fraud or scam-related activity, certain account risk protection measures may temporarily affect the ability to link a bank account for ACH deposits and withdrawals. At the moment, ACH bank linking is currently unavailable on the account. We completely understand how inconvenient this may be, and we sincerely apologize for the frustration caused. We kindly recommend trying again at a later time, or alternatively using another available payment or withdrawal method in the meantime. For alternative payment methods, please refer to the following guides:
Should you have any further questions or need additional assistance, please feel free to reach out to us anytime. We’re always here to help. Thank you for contacting OKX Support.

Reply from OKX
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