OKX Reviews 1,619

TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

Tiresome support, they don’t help you to resolve your issue. Livechat makes you go to an online ticket, employee’s in the ticket tell me to contact livechat. Please be aware before your create an... See more

Rated 1 out of 5 stars

Identity Theft Case. I am a professional Senior Graphic Designer and model. My identity (selfie with ID) was misused by a third party to create a fraudulent account. I have been reporting this for wee... See more

Company replied

Rated 1 out of 5 stars

Terrible company. Unprofessional customer service. They hold you funds and prevent you from making any withdrawals or transfers outside if the platform. The support team never had any ideas what is wr... See more

Company replied

Rated 3 out of 5 stars

Moved my entire portfolio here after reading reviews, and it was the right call. OKX offers advanced order types like TWAP and Iceberg that pros love, plus their API is developer friendly for my bots.... See more

Company replied

Company details

  1. Cryptocurrency Service
  2. Investment Service
  3. Money Transfer Service

About OKX

Written by the company

OKX is the second largest global crypto exchange by trading volume and a leading Web3 ecosystem. With monthly Proof of Reserve releases, OKX is trusted by over 50 million global users. OKX is the fastest and most reliable crypto trading app for professional traders everywhere.

With its extensive range of crypto products and services, and unwavering commitment to innovation, OKX's vision is a world of financial access backed by blockchain and the power of decentralized finance

Written by the company

OKX is one of the world's largest and most secure crypto exchanges. Trusted by over 50 million global users, OKX is the fastest and most reliable crypto trading app for professional traders everywhere.
We offer crypto trading, an NFT Marketplace, Web3 Wallet, Staking, DeFi and much more.
✅ Buy, sell, and trade 350+ tokens with 100+ local fiat currencies
✅ Put your crypto to work by staking on 30+ chains and protocols
✅ Explore Web3 and take control of your crypto, NFTs, and digital assets with the OKX Web3 Wallet

When crypto comes calling, OKX is the sensible choice.

Proof of Reserves Available

At OKX, we hold a 1:1 reserve of all customer assets on our platform and give you full transparency of our reserves and your funds. Trust the exchange with a verifiable Proof of Reserves, powerful trading tools, and an impeccable track record of security. Learn more: https://www.okx.com/proof-of-reserves

Contact info

You should know

1.9

Poor

TrustScore 2 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 82% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Their matching engine processes heavy…

Their matching engine processes heavy order books utilizing the raw efficiency of GPU parallel processing. The deep futures liquidity absorbs massive trades effortlessly, ensuring precise execution and preventing slippage during volatile market shifts.

23 May 2026
Unprompted review
OKX logo

Reply from OKX

Hi. We appreciate your excellent rating and are glad to see our features meeting your expectations. Our team is dedicated to offering effective and user-friendly solutions for our customers.

Rated 5 out of 5 stars

The monthly proof of reserve releases…

The monthly proof of reserve releases give me peace of mind about security

18 March 2026
Unprompted review
OKX logo

Reply from OKX

Hello there. Thank you for taking the time to rate our platform. We are delighted to see your satisfied rating. If you have any specific feedback or details you would like to share, we are always open to hearing from you.

Rated 3 out of 5 stars

Really happy with the service

Really happy with the service. The quality was exactly as described and customer support was quick to answer all my questions. Would use again.

17 April 2026
Unprompted review
OKX logo

Reply from OKX

Hello there, thank you for the kind words in your review! We noticed the rating doesn't quite match up and wonder if there's something more we could have done to make your experience even better. Reach out anytime through our live chat at https://www.okx.com/help . We look forward to hearing from you!

Rated 5 out of 5 stars

Their order matching engine retrieves…

Their order matching engine retrieves and executes massive trades with the instant efficiency of a well-structured hash map. The futures liquidity absorbs heavy volume effortlessly, maintaining perfect order execution even during intense market volatility.

22 May 2026
Unprompted review
OKX logo

Reply from OKX

Hi. We appreciate your excellent rating and are glad to see our app feature meeting your expectations. Our team is dedicated to offering effective and user-friendly solutions for our customers.

Rated 5 out of 5 stars

The best platform for professional…

The best platform for professional traders looking for advanced features

16 March 2026
Unprompted review
OKX logo

Reply from OKX

Hello there. Thank you for taking the time to rate our platform. We are delighted to see your satisfied rating. If you have any specific feedback or details you would like to share, we are always open to hearing from you.

Rated 3 out of 5 stars

Honestly

Honestly, I didn’t think it would be this easy. The support team was very responsive and helpful throughout. Very professional all round.

15 April 2026
Unprompted review
OKX logo

Reply from OKX

Hello there, thank you for the kind words in your review! We noticed the rating doesn't quite match up and wonder if there's something more we could have done to make your experience even better. Reach out anytime through our live chat at https://www.okx.com/help . We look forward to hearing from you!

Rated 3 out of 5 stars

A good transparent crypto market

A good transparent crypto market. Highly recommended.

11 April 2026
Unprompted review
OKX logo

Reply from OKX

Hello there, thank you for the kind words in your review! We noticed the rating doesn't quite match up and wonder if there's something more we could have done to make your experience even better. Reach out anytime through our live chat at https://www.okx.com/help . We look forward to hearing from you!

Rated 1 out of 5 stars

OKX is covering up an internal theft

OKX is covering up an internal theft. Ticket 34618949. Erbil Police (Colonel Mohammed Amin) has issued a formal warrant confirming an employee stole 5,000 USDT and wiped logs. OKX Legal is ignoring official police communication. This is a massive security breach

20 May 2026
Unprompted review
OKX logo

Reply from OKX

Hi there, thank you for providing the ticket/chat ID. Unfortunately, we couldn't locate a chat with the provided ID (34618949). Kindly reach out to us again at www.okx.com/help, and we'll be more than happy to assist you further.

Rated 3 out of 5 stars

I had no idea about crypto market..

I had no idea about crypto market... did some pi mining and a friend told me to try okx app...And now I just don't understand hhhhThe app really helped me great .It is easy to use and understand.Thank you.

9 April 2026
Unprompted review
OKX logo

Reply from OKX

Hi there, we're thrilled to hear you had a good experience! 🌟 We noticed the rating seems a bit low compared to your positive review. If there's any aspect of our service that didn't meet your expectations, please feel free to connect with us via our live chat at https://www.okx.com/help .

Rated 3 out of 5 stars

Quite ok

Quite ok, interface is clean. However, too much information needed for acc opening

3 May 2026
Unprompted review
OKX logo

Reply from OKX

Hello there, thank you for the kind words in your review! We noticed the rating doesn't quite match up and wonder if there's something more we could have done to make your experience even better. Reach out anytime through our live chat at https://www.okx.com/help . We look forward to hearing from you!

Rated 1 out of 5 stars

OKX is a scam

OKX is a scam. They won't honor your sign-up bonus. Use a different Crypto App.

18 May 2026
Unprompted review
OKX logo

Reply from OKX

Hey there, thanks for using our APP! We noticed you're having trouble claiming rewards as a new user. Please check out https://www.okx.com/help/new-user-bonus-program-terms-and-conditions for more details. If you still need help, reach out to us at https://www.okx.com/help . We're here for you!

Rated 5 out of 5 stars

Their futures matching engine handles…

Their futures matching engine handles heavy liquidations like a perfectly structured relational database soaking up queries. You rarely experience any real slippage. The mobile app completely ruins the experience by throwing three different popups for new token lotteries every time you log in.

18 May 2026
Unprompted review
OKX logo

Reply from OKX

Hello! Thank you for your positive feedback 🌟 and for bringing this issue to our attention ❤️ We are always ready to help. If you haven't yet contacted support, please visit: http://www.okx.com/help.

Rated 1 out of 5 stars

Tiresome support

Tiresome support, they don’t help you to resolve your issue. Livechat makes you go to an online ticket, employee’s in the ticket tell me to contact livechat.

Please be aware before your create an account, pick another exchange , this one sucks !

15 May 2026
Unprompted review
Rated 3 out of 5 stars

I've been trying to get a hold of you…

I've been trying to get a hold of you guys for a month straight.
I'm really sick of this now.
How difficult can it be? I have sent everything already.
Now again I am sending evidence.
I've tried putting money in 100 times but it doesn't work all the time.
What can I do about it now. Help , I don't know anymore .
Still friendly greetings, but this is really getting annoying now.

1 April 2026
Unprompted review
OKX logo

Reply from OKX

Hi there! Thank you for taking the time to review our app. We're sorry to hear that your experience may not have met your expectations. Please connect with us through live chat at https://www.okx.com/help so we can better understand and resolve your concerns.

Rated 5 out of 5 stars

Their matching engine chews through…

Their matching engine chews through massive limit orders like a heavily optimized database index sorting data. The liquidity depth on mid-cap tokens is fantastic. The mobile app drives me crazy with its constant push notifications for random token listings that I can't seem to permanently disable.

14 May 2026
Unprompted review
OKX logo

Reply from OKX

Hello! Thank you for your positive feedback 🌟 and for bringing this issue to our attention ❤️ We are always ready to help. If you haven't yet contacted support, please visit: http://www.okx.com/help.

Rated 3 out of 5 stars

I've been using this for a couple of…

I've been using this for a couple of years and found it very easy to trade. They have so many coins to choose from and they are listing a new gem every month which is great.

3 April 2026
Unprompted review
OKX logo

Reply from OKX

Hi there, we're thrilled to hear you had a good experience! 🌟 We noticed the rating seems a bit low compared to your positive review. If there's any aspect of our service that didn't meet your expectations, please feel free to connect with us via our live chat at https://www.okx.com/help .

Rated 3 out of 5 stars

I'm quite new to crypty so it can be…

I'm quite new to crypty so it can be quite hard to find the right exchange that you are comfortable with. I just downloaded the OKX app and still need to transfer my little crypto but I do find that OKX is easy to navigate and clean interface. What I think is really good is the “In app Messenger group”. This is great to keep up to date with all things crypto and the offerings that is available on the app. If you're still looking for the perfect app try OKX.

7 April 2026
Unprompted review
OKX logo

Reply from OKX

Hello there, thank you for the kind words in your review! We noticed the rating doesn't quite match up and wonder if there's something more we could have done to make your experience even better. Reach out anytime through our live chat at https://www.okx.com/help . We look forward to hearing from you!

Rated 1 out of 5 stars

Identity Theft Case

Identity Theft Case. I am a professional Senior Graphic Designer and model. My identity (selfie with ID) was misused by a third party to create a fraudulent account. I have been reporting this for weeks with no real help from enforcement@okx I am a victim, not a violator. Case #34580876

15 May 2026
Unprompted review
OKX logo

Reply from OKX

Hi there. We're sorry to hear your concerns and take them seriously. We are committed to providing high-quality services and upholding the highest standards. If you need further assistance, you may reach us through https://www.okx.com/help .

Rated 1 out of 5 stars

Yes it’s a scam you will not be able to…

Yes it’s a scam you will not be able to withdraw money nor add money what so ever you cannot use any major banks or any banks no cards will work once you sign up their just selling your information you’ll never profit off this app don’t waste your time nor money
This is the message Vince from customer support sent me

Thank you for contacting OKX Support, and we truly appreciate your patience while we checked this further with our relevant team. Upon review, please note that in order to help protect users and their assets from potential fraud or scam-related activity, certain account risk protection measures may temporarily affect the ability to link a bank account for ACH deposits and withdrawals. At the moment, ACH bank linking is currently unavailable on the account. We completely understand how inconvenient this may be, and we sincerely apologize for the frustration caused. We kindly recommend trying again at a later time, or alternatively using another available payment or withdrawal method in the meantime. For alternative payment methods, please refer to the following guides:

Should you have any further questions or need additional assistance, please feel free to reach out to us anytime. We’re always here to help. Thank you for contacting OKX Support.

13 May 2026
Unprompted review
OKX logo

Reply from OKX

Hi there. We're sorry to hear your concerns and take them seriously. We are committed to providing high-quality services and upholding the highest standards. If you need further assistance, you may reach us through https://www.okx.com/help .

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