Tele moderne Reviews 1,361

Pure scam! Iver two months of hassle, not responding to emails or whatsapp! Got back to me when already reported and refunded by the bank! Do not buy from this shop! Horrible experience! Shocking…

I ordered a hand retouched painting.
The quality is horrible! It looked great in their ad but in real live it looks like a cheap print. I wanted to return it, but they don’t take returns if it’s customized. I asked for a discount, because any picture at a cheap discount shop looks the same or even better and cost 50€ at the most. They rejected that too. Do not order from them!!!! This is fraud!!!! A rip off!!!

Worth it ! Nice and good Quality, coulours are Warm and well fitting in my leaving room. A bit long at Christmas season but I just went for a new order for a family gift.

I ordered before Christmas 3 beautyfull paintings, 2 abstract and 1 lady, all 3 also with hand retouche.

All 3 are received in Januari.

To be honest, they are so beautyfull and nice and reall eyecatchers in my house, friends are feeling at the paintings if they are reall painted :-)

Espaccially the hand retouch made them unique, nobody has the same.

I was doubting regarding another one, but I am definitly sure I order the last one, also at Neibacshop.com and also with hand retouch.

Arnhem, The Netherlands.

The painting we received was of very poor quality. The hand touch element did not worth the money, there were very few brush strokes here and there. The customer service did not allow us to send the painting back and get a refund although we had sent pictures of the very bad printing of the painting. Awaste of money and a dissappointment. I would not recommend it!

I ordered four items, one arrived...No money back, No products delivered. My worst decision in online ordering. Always the same e-mail answers, no reaction... it's a FRAUD!

I would rate this zero but it’s not possible. Please do yourself a favor and never purchase art from this company. We’ve had a bad experience from the beginning, starting with the delivery timeframe but the frame was broken upon arrival and they have fought us nonstop to refund our purchase - even to the point where they sent some kind of homemade video for us to try to fix the frame ourselves. Mind you this was after charging us almost $400 for the picture and it arriving extremely bent and cracked. The box it arrived in had even been stepped on, with a footprint on the box that we included in the several pictures sent to them requesting a refund. Their latest scam is to try to get us to send it back to Italy at our own cost and only giving us a few days to do that or saying they’re going to refuse to refund our money .. and the price UPS quoted us was almost $1000. They would like us to incur this charge out of our own pocket. So they know what they’re doing, and they will refuse to provide a reasonable solution to a return and waste time to dispute any future refund claims. The only artists they are are scam artists at best.I order things online all of the time and this is by far the worst company I have ever worked with. I will continue to post reviews on any site that will let me so that no other consumer has to go through what I’ve had to go through.
Stephanie Lee

Worst e-shop ever! Contacted them about cancelling my order straight after making it and they still produced it and sent it trying to rip me off. STAY AWAY!

Order took over 8 weeks to arrive.

Very poor communication. No reply to emails. Whats App replies take more than 2 days on average.

First reply I got was that the order had shipped with a tracking link - no apology for the delay - came across as quite dismissive. I guess this could be a language issue.

The tracking just showed that the courier had received data about the order - but it had not been collected. That took an additional week, making me suspect some amount of deception.

On top of this, we were hit with custom charges at the UK border, adding another £45 to the order.

The final straw is that the frame is slightly damaged. I don't have the stamina to follow this up - even if I return it, I will still be £45 down on the customs charges.

If you like what they sell and the price is very good (accounting for import charges) go for it - but be prepared to wait for your order and take the risk that it will not be damaged.

Very good quality canvas print.
Had problems with the delivery point (Fermopoint Italy) and had to change it. Fortunately Neibac was very helpful and help us solving the problem and got it at home. And it is beautiful!

I ordered a picture that looked very high quality but in reality a big painting like this does look cheap if it is a print. So I asked to send it back, after back and forth conversations why I do not want another one in exchange, while having sent back the painting, they do not answer anymore and I have never gotten back my 300€. Do not order with this company, since they will never give you your money back. I will hand this over to my lawyer now.

Picture took 8 weeks to arrive. I had to contact them to see what the delay was!
When it arrived, the packaging was damaged at several points. The canvas had a mark on it and the frame had a dent in it. Despite E Mailing them twice with this complaint, they have not acknowledged my correspondence. Very disappointing!
Jen

Placed an order on the 3rd of December. Haven’t heard anything from them. Tried to contact them by email but get an error message. Assume I’ve been scammed. Would definitely not recommend them.

This company are selling artist prints they do not have permission to sell. These are AI and scaled up digitally, not from original scans. They also take days to respond to questions on WhatsApp. I still cannot get a refund even though the art was sold as “gallery standard”, this is clearly AI and there are digital artefacts on the scaled images thst make it look like a low resolution image. Do not buy from this company, terrible customer service.

Delivery took over 2months and plenty of e-mails before it finally arrived. I had ordered a gold frame, but got a black frame. Quality is very poor and does not even look close to a real painting. Would not buy again and not recommend.

Order NB34603: Wasn’t aware of import taxes, so asked DPD just to return it which they did. Company told me as it was personally made for me (meaning they framed a mass produced picture in my choice of frame!) I was not entitled to a refund. Have emailed again and after weeks no reply and NO REFUND! Started in Nov 25 - No product or refund still! I’m £200 down! Avoid!

I ordered two pictures from Neibac. One was delivered within two weeks, but the second arrived much later than promised. During checkout, I paid extra for insurance because the pictures were expensive and I wanted additional protection.

Unfortunately, the second picture arrived damaged. I reported this to Neibac immediately, but received no response for several weeks. When they finally replied, they offered compensation that was not even 5% of the picture’s value, despite the additional insurance. They claimed the damage was “minor,” but damaged is damaged — I cannot use or accept a defective product delivered by them.

My experience with their customer support has been extremely disappointing. Even after almost two months since placing the order, they still haven’t provided a proper solution.

Overall, very poor service and handling of customers. I would not recommend Neibac.

Hi, just wanted to pass on my thanks, recently tried to purchase a picture however my postcode was not accepted. The team worked to rectify the issue and ship it to me. I also received full tracking details and the picture arrived as per the date given, extremely impressive as that was over the holiday period...fantastic service.

Terrible experience. I never received my order and now I am struggling to get a refund. Avoid !

I have ordered a Large Painting in September 2025 -Absolutely shockingly poor communication with the NEIBAC office - only one email and taking not days but weeks to reply and respond. - it is now 5 months and I still do not have the painting delivered!!!! Still no reply or response to my emails. The painting was sent to Ireland - not delivered - sent back to Italy and Neibac acknowledge receiving this only months later and promised to ship to me - STILL NOT RECEIVED !!! SHOCKING NON-EXISTING CUSTOMER SERVICE