Naturalis London Reviews 30

TrustScore 1.5 out of 5

1.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

no reply to emails no phone working so cannot get through to anyone no body answering phone which seems to have been disconnected!

Rated 1 out of 5 stars

Company is run by fraudsters, in particular Irfan Rafiq who gains commission on sales. He is being promoted by his sister Lubna Rafiq. Google both individuals and you’ll find they are fraudsters in ev... See more

Company replied

Rated 1 out of 5 stars

This company is a fraud. The owner is fraud. I recently made a purchase and received poor service, no replies to my numerous emails. When I researched the company, in transpired that I’ve been robbed... See more

Company replied

Rated 5 out of 5 stars

I have tried a few different brands over the last 6 months and when I tried the Naturalis oils and revitalizing cream I instantly noticed the difference. They told me they source the raw cbd themselve... See more

Company details

  1. Health and Beauty Shop
  2. Wellness Center

Written by the company

At Naturalis, we offer our discerning customers a premium, 100% natural healing solution. Our range of quality CBD products serve our customers to help them establish harmony in their life, health and lifestyle.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

30 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolute scam

Absolute scam. There is no product. Very well put together but I fell for it. Popular products that they don't have. You will not get it. based in China. Do not touch

28 November 2025
Unprompted review
Rated 3 out of 5 stars

Bad customer service.

My concern was the amount of time it took to receive the product. The tracking code was incorrect therefore I had no idea if this was a scam or not. It is very difficult to contact the company, received an automated email and then no follow up. I can confirm that my package arrived today, 12 days after it was posted. It is advertised as arriving between 3-5 days so I am presuming the problem lies with Royal Mail. My complaint is that the tracking number was incorrect so therefore I had no idea if this company was a scam or not. You really need to improve your customer services as I have seen many reviews where the product never arrived.

4 March 2024
Unprompted review
Rated 5 out of 5 stars

I’ve only started using this company…

I’ve only started using this company recently due to the good reviews of the company and personal friends just ordered the cbd oil which was delivered the next day also customer service is very good indeed so I’ll be sticking with this company for the foreseeable future

21 March 2021
Unprompted review
Rated 5 out of 5 stars

The honey is very nice

The honey is very nice - i actually use it as a homemade facemask with a bit of oil, i find it helps my skin when its feeling a bit dry especially in the cold weather.

4 March 2021
Unprompted review
Rated 5 out of 5 stars

Incredible products!

I have been using the CBD oil from naturalis for a while now and can honestly say it is the best one I have used, it’s helped majorly with my anxiety and can’t see myself ever going back!
Recently also purchased the moisturiser and has been really helpful for me as I suffer with dry skin, loving it so far!!

22 February 2021
Unprompted review
Rated 5 out of 5 stars

Lovely Hamper for Self-Care :)

I got one of their big hampers for myself for some lockdown "selfcare" and it was so lovely, beautifully packaged and all the products felt like a luxurious treat. I especially liked the balm, it smelt divine, aromatic, similar to the well known spa balm! I bought this for myself but will buy again as a gift for sure.

18 February 2021
Unprompted review
Rated 1 out of 5 stars

Company is run by fraudsters

Company is run by fraudsters, in particular Irfan Rafiq who gains commission on sales. He is being promoted by his sister Lubna Rafiq. Google both individuals and you’ll find they are fraudsters in every business they venture. Products they are promoting on Naturalis do not work, it will be a waste of money and a fight to get your money back. Avoid and go to a reputable company instead

12 May 2020
Unprompted review
Naturalis London logo

Reply from Naturalis London

We are very sorry to hear about your experience with Naturalis, and can assure you that Irfan Rafiq was never an officer of this company - he did some contract work for us briefly last year, and is not associated with Naturalis. Unfortunately there were some major issues during this brief period he was working with us (as you are no doubt aware), and we are also pursuing action against him for this.

Please be assured that your experience was not reflective of Naturalis, and we are striving to put this right.

Rated 1 out of 5 stars

Scammer

The director of the company is a scammer. He never delivered the items and never reimbursed our money.

23 January 2020
Unprompted review
Naturalis London logo

Reply from Naturalis London

We are very sorry to hear about your experience with Naturalis, and can assure you that the indivisual you are referring to was never an officer of this company - he did some contract work for us briefly last year, and is not associated with Naturalis. Unfortunately there were some major issues during this brief period he was working with us (as you are no doubt aware), and we are also pursuing action against him for this.

Please be assured that your experience was not reflective of Naturalis, and we are striving to put this right.

Rated 1 out of 5 stars

Beware. He’s a fraud.

This company is a fraud. The owner is fraud. I recently made a purchase and received poor service, no replies to my numerous emails. When I researched the company, in transpired that I’ve been robbed by the same director before. No one answers your calls and it rings out. No one replies to your email when you message them. Fraud

23 January 2020
Unprompted review
Naturalis London logo

Reply from Naturalis London

We are very sorry to hear about your experience with Naturalis, and can assure you that the indivisual you are referring to was never an officer of this company - he did some contract work for us briefly last year, and is not associated with Naturalis. Unfortunately there were some major issues during this brief period he was working with us (as you are no doubt aware), and we are also pursuing action against him for this.

Please be assured that your experience was not reflective of Naturalis, and we are striving to put this right.

Rated 1 out of 5 stars

Doesn't work!!!

The product doesn't work and has been heavily diluted... The owner refuses to use it themself and has blocked me when I asked for my money back.

23 January 2020
Unprompted review
Rated 4 out of 5 stars

Morning Capsules

Mornings can be very hard. Especially when dealing with anxiety and mild depression. I am thankful I was introduced to Naturalis, and have been implementing the morning capsules into my daily regimen. I feel a lot more organised, productive and on a whole - happier!

22 November 2019
Unprompted review
Rated 5 out of 5 stars

Very happy!

Love the branding- clean, fresh and sophisticated.
Excellent product as well, easy to use, great quality.
Very happy!

15 July 2019
Unprompted review
Rated 5 out of 5 stars

Love this brand and product

Love this brand and product - have tried a few but this one best especially pricing if you use automatic 30 day refill. Great customer service too . I also like that they use 100% colardo hemp. This has really improve my quality of life after suffering with PTSD.

9 July 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look