I would have given 5 stars if it weren't for not receiving any order confirmation after I placed it, but the funds have come out of our checking account. I *did* receive the ring set la... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service everything I ordered arrived on time, great communication and a lot off info on the products themselves will be ordering again
Company replied
It’s always a pleasure to recommend a brand, and in my case, I’d like to add that I am a loyal MYHIXEL customer. I recently upgraded to version II, and I’m excited to see that version III is alrea... See more
Company replied
Still waiting, postage to backers was supposed to end in February, 6 coming on 7 months ago however they breached Kickstarter and Indigogo’s rules and sold everything on their main website first and... See more
Company replied
Company details
About MYHIXEL
Written by the company
MYHIXEL is a unique medically proven method, which allows men to last longer in bed, control climax and now improving the erections for men with erectyle dysfunction.
✔ Clinically Proven Results
✔ Without Side Effects
✔ Naturals Solutions
MYHIXEL CONTROL
The Most Complete Program for Climax Control
MYHIXEL CONTROL is the most innovative and effective program for ejaculatory control, is the perfect alternative to traditional medical treatments for ejaculation control. It comes with an 8-week climax control course based on cognitive-behavioral therapy.
- Developed by health experts
- Includes the MYHIXEL device
- Discreet and safe
MYHIXEL RING
The Ring Designed to Enhance Your Erections
Improve the quality and duration of your erections with a discreet, ergonomic ring that delivers immediate results. Whether due to psychological factors or a physical condition, MYHIXEL Ring is the most advanced medical device on the market to improve the quality and duration of your erections.
- Inmediate results
- Fits all penis sizes
- Ergonomic and safe desing
Why choose MYHIXEL
MYHIXEL offers men a revolutionary scientific methods combined with the latest technology to help them reach a new sexual level.
Contact info
Avenida Republica Argentina 25, 41011, Sevilla, Spain
- 622033474
- marketing@myhixel.com
- myhixel.com
4.2
Great
343 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I preordered the ring
I preordered the ring, and I’m really happy with it. I’ve used two different ones depending on the moment (iykyk). I also have other products from the brand and they’ve worked great for me. If you’re dealing with ejaculation or performance issues I definitely recommend it
22 January 2025
Reply from MYHIXEL
Dear User,
Thank you so much for your support and for sharing your experience!
We're thrilled to hear that you're enjoying the ring and that our products have been helpful for you.
Your recommendation means a lot to us!
If you ever have any questions or need anything, feel free to reach out. Enjoy!
#nextlevel
#sexlevel
Best regards,
MYHIXEL Team.
One size fits all should had different…
One size fits all should had different sizes for different ppl , pole with ED need a different size to help get the blood in the member gerth is what counts
21 January 2025
Reply from MYHIXEL
Dear Bill,
Thank you for taking the time to share your feedback with us.
As we previously mentioned in by email, we offer three different ring options, each with varying intensity levels.
It is one size fix all because thanks to its elasticity and its adjustable height and length, the MYHIXEL Ring is designed to fit any penis.
The MYHIXEL Ring helps reduce blood outflow from the penis, maintaining rigidity and optimizing circulation. Its structure is specifically designed to keep the urethra unblocked, ensuring a natural, smooth, and more pleasurable ejaculation.
On our website, you’ll find a size guide that helps users select the most suitable ring intensity based on their penis circumference and level of dysfunction. Additionally, based on other users' experiences, some find that using a penis pump before applying the ring helps achieve a stronger erection.
🔗 MYHIXEL Ring Product Page
If you need further information, feel free to reach out to our customer service team at customerservice@myhixel.com—we’ll be happy to assist you.
Best regards,
MYHIXEL Team
The producThe rings work very well. It took some adjustment time to get used to the triangular shape.t,[ rings]
The product,[ rings], is very good. Very well made.
It was the purchasing of items that are making me lower the rating.
I ordered online and was told that my order had been declined. I reordered. I eventually received two sets of rings.
Some days ago , I received a note then telling me that my order was being completed. I may yet , receive a third set.
21 January 2025
Reply from MYHIXEL
Dear Paul,
Thank you for your feedback! We’re glad to hear that you’re happy with the quality of our product. We have put great effort into developing a high-quality design to ensure the best experience for our customers.
We sincerely apologize for the confusion with your order. The last message you received was related to your previous order, which had already been completed in our system. Unfortunately, due to an error, this notification was sent to all customers who had already received their orders.
Customer satisfaction is our top priority, and we remain committed to providing a high-quality experience.
#nextlevel
#sexlevel
Best regards,
MYHIXEL Team
Took over a month for shipment to…
Took over a month for shipment to arrive and tracking was none existent.
21 January 2025
Reply from MYHIXEL
Dear Eugene,
Upon reviewing your history, we see that you contacted our customer service on January 9th, mentioning that your order had been received.
Please reach out to our customer service team at customerservice@myhixel.com for detailed information about your order, as we are unable to provide such information through this channel.
We also recommend that all customers check their spam folder, as some shipping and carrier notifications are being misplaced there.
Best regards,
The MYHIXEL Team
Great Customer service
21 January 2025
Reply from MYHIXEL
Dear Timothy,
Thank you very much for your feedback.
We greatly appreciate hearing that our users are improving their sexual well-being.
Thank you for your trust and support from the beginning of the project.
If you have any questions or need further information, we are at your disposal.
#nextlevel
#sexlevel
Best regards,
The MYHIXEL Team
The product was too small
The product was too small. Will not fit. Good idea but does not work for me. Waste of $125.
21 January 2025
Reply from MYHIXEL
Dear Anthony,
We are sorry to hear about your experience.
Please reach out to our customer service team at customerservice@myhixel.com to explore the options they can offer you.
Additionally, we would like to inform you that the measurements for each product, along with instructions on how to take your own measurements, are available on our website, as well as the technical specifications.
If you have any questions, we are at your disposal.
Best regards,
The MYHIXEL Team
THE PRODUCT WORKS!
14 January 2025
Reply from MYHIXEL
Dear Robin,
Thank you very much for your feedback.
We greatly appreciate hearing that our users are improving their sexual well-being.
Thank you for your trust and support from the beginning of the project with the pre-orders, as well as your understanding and patience throughout the logistical process.
If you have any questions or need further information, we are at your disposal.
#nextlevel
#sexlevel
Best regards,
The MYHIXEL Team
Did not work!
21 January 2025
Reply from MYHIXEL
Dear Harold,
We are sorry to hear about your perception.
If you are experiencing any issues with the use or handling of our products, please do not hesitate to contact our customer service team at customerservice@hotmail.com. They will assist you with your case and provide guidance, tips, and solutions.
Our products are backed by scientific research and endorsed by medical professionals who support their effectiveness. You can find detailed information here:
https://myhixel.com/pages/science
We hope to assist you in improving your sexual well-being.
Best regards,
MYHIXEL Team
Long wait
Waited over 3 months for the order and then had to pay an extra 31 euros in import taxes
14 January 2025
Reply from MYHIXEL
Dear Ian,
We are sorry to hear about your experience and appreciate the opportunity to address your concerns. After reviewing your order, we noticed that you purchased a pre-sale product. Unfortunately, due to high shipping demand during the holiday season, some of our orders have experienced delays. We sincerely apologize for any inconvenience this may have caused and want to assure you that MYHIXEL is committed to meeting delivery times and ensuring customer satisfaction.
Regarding customs duties, please note that these fees depend on each country's regulations and are beyond our control. Our shipping policy outlines this information:
IMPORTANT: Custom duties may be applied during shipping and are the responsibility of the customer. The company will not assume responsibility for customs expenses or incidents. Additionally, please be aware that we cannot intervene if your order is affected by unforeseen restrictions during the customs process.
You can review our full shipping policy here:
https://myhixel.com/policies/shipping-policy
If you have any further questions or need assistance, please do not hesitate to contact us at customerservice@myhixel.com.
Best regards,
MYHIXEL Team.
Very slow to deliver the finish product.
Very slow to deliver the finish product. THe ring doesn't work any better than a $4 one
13 January 2025
Reply from MYHIXEL
Dear Rich,
We’re sorry to hear that you had this perception.
As mentioned earlier, we experienced some logistical delays that affected the normal processing of orders, particularly due to the holiday season and the general high-demand period.
To address your concerns, the MYHIXEL Ring is a product developed by sexual health professionals, combining precision and innovation to help you achieve optimal erections. Its revolutionary ergonomic design, along with a unique pressure mechanism that strategically relieves the urethra, allows you to effectively prolong and maintain erections without side effects. The rigid base ensures a secure fit around the base of the penis, while the elastic band prevents venous return and adapts comfortably to all sizes.
Please note that the ring is not designed to include the scrotum.
If you have any further questions or need additional clarification, feel free to reach out to us at customerservice@myhixel.com.
Best regards,
MYHIXEL Team
3 months late then left with fedex…
3 months late then left with fedex asking me to pay £52 fees.
No reply when I contacted customer support
Shameful
14 January 2025
Reply from MYHIXEL
Dear Lewis,
We are sorry to hear about your experience.
After reviewing your case with our customer service team, we see that we responded to your inquiries within the indicated timeframes. Despite the high volume of messages we receive, your emails were answered in 1 to 2 business days, even though our average response time is 4 business days. Please check your spam or junk email folder, as replies were sent to your emails on December 17th, January 13th, and January 15th.
Please note our shipping policy, which you can review here: https://myhixel.com/es/policies/shipping-policy
Custom duties may apply during shipping and are the responsibility of the customer. The company cannot assume responsibility for customs expenses or any issues that arise during the customs process. Additionally, please understand that we cannot intervene if your order is delayed or affected by unforeseen customs restrictions, as this situation is beyond our control.
If you need further assistance, don’t hesitate to contact us at customerservice@myhixel.com.
Best regards,
MYHIXEL Team
Not working
I receiver all in good order. But The MyHixel device is not charging. I did exactly that was written in the manual. No light, no movement, just nothing. I wore an email about this and after eight days I sill havent't received an answer or solution.
18 December 2024
Reply from MYHIXEL
Dear Edwin,
We are sorry to hear about your experience.
After reviewing with our customer service team, we see that the necessary steps for the product's functionality, as well as the procedure to process the product warranty, were sent to your email on January 14th. Additionally, we responded to your email received over the weekend today.
Customer satisfaction is very important to us, so we kindly ask you to check your spam folder and follow the instructions provided in our previous communications. This will help us resolve your case as quickly as possible.
If you need further assistance, please don’t hesitate to contact us customerservice@myhixel.com
Best regards,
MYHIXEL Team
I placed my ordering early December
I placed my ordering early December. Two separate items were ordered.
At the time, there was no mention of the fact that they were not in stock and ready to ship. Non the less, my card was charged immediately.
I was told I would be notified when the order shipped.
I received a partial shipment in early January and then was notified that the rest of the order was still unavailable but a substitute item would be sent.
I am still awaiting that shipment.
8 January 2025
Reply from MYHIXEL
Dear Stephen,
After reviewing your case, we would like to inform you that, as previously mentioned, your order has been processed, and you should receive the tracking number later today.
Due to the high demand during the holiday season, some orders are experiencing logistical delays. We sincerely apologize for any inconvenience this may cause and are confident that these delays will be resolved in the coming days.
Should you have any further questions, please do not hesitate to contact our customer service team at: customerservice@myhixel.com.
Thank you for your patience and understanding.
Best regards,
MYHIXEL Team
The app still down. Cannot getting start or activate at all
When I’m writing this review, the app still down. It’s been 2 days until now. I can’t get any start or activate the program at all. Have you even look at your app rating in AppStore or Google Play and wonder why it has a low rating??? Guys!! If you wanna have a great business specially as a tech medical company please make sure someone have available during the weekend in case of server or the app problem so they can’t fix it immediately. Your product rely on the app or software. Without it, it’s useless, like an overprice Fleshlight. Please make what the costumer gets as what they paid for. Thank you
11 January 2025
Reply from MYHIXEL
Dear John,
We are sorry to hear about your experience. We’re pleased to inform you that the app has been fully restored for all users and is now functioning correctly. The issue was a one-time occurrence over the weekend. We kindly recommend trying to access the app again. Should you have any questions or need further assistance, please don’t hesitate to contact us at customerservice@myhixel.com.
Additionally, we would greatly appreciate it if you could update your review and rating, as the issue was resolved within 24 hours of your report.
Best regards,
MYHIXEL Team.
Really bad service still haven't…
Really bad service still haven't received my order that I placed
23 December 2024
Unprompted review
Reply from MYHIXEL
Hello James,
We're sorry to hear that your order was delayed. We have checked that it was shipped out but it hasn't been released by the UK custom yet. We have contacted them again in order to push them to release the products since they have all the information they requested. So sorry for this inconvenient. Kind regards
Reply from MYHIXEL
Thank you very much for sharing your feedback about our customer service. We strive to respond to and provide solutions for all our customers as quickly as possible. We are glad to know that we were able to assist you in your case. Best regards.
The people need to know the benefits and power of this tools
It was my experience that made me discover the usefulness of this tools and when i was satisfied with the company's honestly
31 December 2024
Reply from MYHIXEL
Thank you very much for this authentic and honest review. At MYHIXEL, we greatly value this type of feedback, as our mission is to help men improve their intimate lives, and without a doubt, this kind of input strengthens our purpose. We are truly grateful that you have shared your experience with us.
Good Rings
After a long waiting time the rings finally arrived.
They worked as they should do I think.
I´m gonna test them more with my wife.
Micke
23 December 2024
Reply from MYHIXEL
Thanks Mikael for your review. We are aware of the delays in the shipping of MYHIXEL Ring in certain regions. In any case, these delays have always been due to efforts to ensure that the products meet the highest quality standards. We hope your experience with them will be satisfactory. Best regards.
Still haven't received product from…
Still haven't received product from Kickstarter pledge, just bullshit excuses.
26 December 2024
Reply from MYHIXEL
Dear Kevin,
As we mentioned in our previous communication, shipments from our USA warehouse started last week. Depending on your location, order type, and products, you might have already received your tracking number or will get it very soon. Your order information will arrive shortly.
On Kickstarter, we’ve always aimed to be transparent and honest, sharing updates about manufacturing and shipping delays. We’ve never ignored our backers or made excuses.
We regret that this is your perception. As a gesture of goodwill, you were able to redeem one of the benefits offered to our backers.
To all our backers, we sincerely appreciate your patience and support throughout this process.
Best regards,
The MYHIXEL Team
I am sorry to bring my nakedness to…
I am sorry to bring my nakedness to your online message. The machine you sent me is bigger than expected. the length of penis is only 4". What would I do with gigantic machine you shipped to me? Please provide me a return address. I can't even unscrew & open the big gold head. It stayed on the charger for 90 minutes. Still can't open. Bottom line it is of no use for me. Thank you.
26 December 2024
Reply from MYHIXEL
Dear Customer,
We regret to hear about your experience and appreciate your feedback.
Please note that we have sent detailed instructions and video tutorials regarding the use and functionality of the device and its accessories to your email.
You can also find more video tutorials on our YouTube channel:
https://www.youtube.com/@MYHIXEL
As mentioned previously, the dimensions are listed in the product specifications, and all this information is available on our website:
https://myhixel.com/products/myhixel-control
Regarding the golden cap, please do not twist it off. Simply separate the cap from the device, as it is magnetically attached.
For further inquiries, we recommend reaching out to our customer service team at customerservice@myhixel.com.
Best regards,
The MYHIXEL Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.