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Fahlo Reviews 9,325

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TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 4,342 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting the bracelets as cute, comfortable, and well-made, making them excellent gifts for animal lovers. The app is frequently lauded for its engaging user experience, allowing people to track animals, learn facts, and feel connected to conservation efforts. Many people appreciate the excellent customer service, noting quick responses and helpful resolutions to issues. However, some customers also noted dissatisfaction when tracked animals stopped sending signals, requiring the purchase of a new bracelet rather than a replacement. A few other people also felt that the app's frequent promotional pop-ups detracted from the user experience, and some reported issues with receiving duplicate animals or missing tracking cards in their orders.

What people talk about most

Product

Users describe positive interactions with product, highlighting the bracelets' appeal and the unique... See more

Application

Reviewers highlight positive aspects of the app, with many expressing love for its functionality and the... See more

User experience

Reviewers mention positive feedback about user experience, finding the app and overall experience fun,... See more

Order

Clients share ambiguous opinions on order, with many expressing satisfaction with the quick delivery and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the team for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Absolutely love my animals, though I am sad that they don’t just give you a new animal to track when one looses signal. I lost my polar bear and dolphin and it says I have to buy a new bracelet. I did... See more

Rated 5 out of 5 stars

It took me a bit to actually get the bracelet because I ordered during the winter and the weather was really bad, but I’m SO in love with it! I got Ning the Snow leopard! Convinced my partner to get o... See more

Rated 5 out of 5 stars

I ordered the bracelet for a present (in the UK) and was worried it wouldn't arrive on time, it came 2 days later and I love it, I can't wait to hear all about the Turtles journey!

Rated 5 out of 5 stars

Great customer service, beautiful bracelet. The bracelets were a gift and the recipient loves them and is enjoying tracking her dolphin 🐬, whale 🐳 and shark 🦈. I would recommend to anyone, any age... See more

Company details

Written by the company

Save our Wildlife with every order! For any customers with questions, the fastest way to reach us is on Facebook or Instagram. Please send us a message there, or email us directly at support@myfahlo.com, and we would love to help. Also, please make sure you ordered from us, there are a lot of scam copy companies out there. We are the only company with a verifiable partnership with the Sea Turtle Conservancy, verifiable directly on their partner list: https://conserveturtles.org/partners/ We appreciate everyone's support for our mission :)

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

9K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 3 out of 5 stars

This is a good animal tracking app.

This is a good animal tracking app
love how this app gives you timelines and stories
surprisingly the prices aren't that bad for items
but just today I realized I've been tracking a dead red wolf 2323M since 2024 a little upset wish I could a free replacement but the google says only if I had it for 6 months quite upset here.

5 June 2026
Unprompted review
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Reply from Fahlo

Hi Rowan,

Thank you for your feedback and for supporting wildlife conservation through Fahlo. We’re glad to hear you’ve enjoyed following your animal’s journey and exploring the stories and updates within the app.

We’d love the opportunity to look into this further for you and see how we can help. Please reach out to us at cx@myfahlo.com, so we can review your situation and assist you directly.

We truly appreciate your support and hope to help get this resolved for you.

- Bailey

Rated 5 out of 5 stars

The updates on the animals are great

The updates on the animals are great. They do not send a bunch of annoying notifications. The notifications you do receive are informative and just a great natural highlight in the regular fast pace of today's world.

7 June 2026
Unprompted review
Rated 4 out of 5 stars

I love fahlo!

I love fahlo! Iv collected, track and support numerous different wonderful animals. I adore all the updates it lets you read and see, it’s so nice to just read all about my favourite animals on a slow day but I have had some minor issues with bugs.

7 June 2026
Unprompted review
Rated 5 out of 5 stars

I have been a consistent costumer since…

I have been a consistent costumer since I first received a Fahlo bracelet; I now have a total of 8 bracelets and I’m hoping to continue to support Fahlo and their mission. The bracelets themselves are beautiful, but I think the conservation proceeds in every purchase is the most amazing part. These bracelets bring awareness to animal conservation and give people a more exciting way to make a difference. Fahlo is really making a difference for so many animals all over the world and it feels amazing to know that I am a little part of that along with so many others.

5 June 2026
Unprompted review

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