Moose Mobile Reviews 317

Their service in Australia is good. But awful and expensive if you go overseas. 3x the per day roaming cost of Optus, and 1/5 of the data. I need to receive ONE SMS from the bank with a transaction authorisation code so I can complete some banking. This ONE SMS requires me to deposit $200 credit into my Mouse account. Why can't I receive texts like I can with my work Vodafone number? No data or daily roaming charge required. No deposit required- you already have my credit card details, who do I need to give you my cash? A competitor offers a $20 pack which is valid for A YEAR and offers more than the daily Moose offers. I just need the SMS capability thanks to everything requiring an active mobile to do banking or even log in to my iinet account! I don't need data or calls!
Update- the reply from Moose Mobile below is misleading. Receiving an SMS is not what I call FREE, you have to deposit $200 credit into your Mouse account. Without this hot phone won't even connect to a network when you are overseas.

Cheap plans for a reason, ‘apparently’ I used over 1GB of roaming data when at home and work with wifi over 2 days. Never went anywhere near that with my other plan.

Also started receiving spam texts more than daily the day I started my plan, never had before… I’m sure they’ve sold my number to 3rd parties.

Last 4 days before changing to another, reliable, network that is still low cost.

yes Moose mobile are great at least you are not waiting for a couple of hours to talk to a human been , and Telstra service crap and they charge like wounded bulls for there services , so I will be changing providers as soon as I can

Hassle free service. Reasonable rates.

I have been with Moose Mobile for approx 18 months. I have been very happy with this company. The only thing I can fault is that when they e mail my monthly bill it is sent four days before the due by date. It would be better if they could give a bit more notice for example maybe two weeks.

Overall a great experience,trouble free.
I recommend Moose mobile to everyone,join now or your missing out.

Easy to get along with. Had one problem, sorted easily.

Easy to set up and monitor. I have three mobile phone accounts with Moose.
Competitive pricing with generous overseas calling credit - one of the few providers who support calls to PNG.

Value for money.
Good service and coverage.
Nothing to complain.

Moose is a great value telco. The sales and tech support had been excellent. Give them a go. We did and found the coverage as good or better than major telcos and their support far superior. Very competitive rates. Happy customer.

Great service, easy to change providers and cost effective.

The young man that I spoke to was very helpful, and explained how I needed to alter they way I record my overseas contact numbers.

Moose have been great, had to contact them to get a reduction price on plan after first 12 months reduced price plan was up with same service being $1 cheaper. Contacted Moose in June 2023 and they were unable to match a competitor and am changing to Flip who have a better plan that suits my needs. Bottom line is Moose have been outstanding for the services they offered at the time to suit my needs.

I'm on the $25.80 plan that includes international calls. When I try to call Vietnam, I receive a recorded message from Optus saying the feature isn't enabled. Unlike some other telcos, Moose does not have an online 'switch' for me to turn this on, so I left a support ticket, to which I received no receipt or response. I then tried to call their Tech Support line today, and the first call failed while I was in the queue and I gave up on the second after 10 minutes in a queue without any indication of how much longer I'd have to wait. I have a very simple request and they are impossible and faceless to reach, so I'm leaving this review here so Moose and the rest of their potential customer base can see how difficult it is to resolve simple issues with them.

Unhelpful and rude. Clearly don't want my business or recommendation to others.
I spoke to an anonymous support technician at approximately 14.00 yesterday (19/04/23) about an ongoing problem with my service - no mobile data. This problem has been ongoing since transferring from a direct Optus product offering to one provided by Moose Mobile as third party provider.

I feel that an excellent starting point for you would be to listen to a playback of the recorded conversation. The technician appeared completely devoid of apology, please, thank you, and any form of good manners. He was unable to let me complete a sentence without interrupting me. His overall attitude was aggressive and hostile. This seems to me something that you should be evaluating as part of your recruitment processes since relationships with customers is key to your service provision. Also, ongoing monitoring of performance is there to identify deficiencies, remedy them, and evaluate the need for improvement which is ongoing. Good service provision, "customer centricity", “the customer journey”, etc are all tangible concepts and should not be just used as marketing rhetoric.

The technical issue of no mobile data capability isn’t being solved by continually repeating a prepared script to “reset network settings”, etc or send me a copy of the same script. My direct Optus product was working perfectly satisfactorily prior to changing to you as a third party provider with the same carrier. I have not moved overnight or changed where I am travelling to. In one of the previous conversations (there have been four), it was suggested that I live in a poor signal area. I don’t, and in any event the problem is with mobile data.

I am now making arrangements to transfer to Vodafone who will charge me more, but hopefully I will receive a working product and proper customer service.

Tried moose SIM plan for iPad but had no connection right from the start. It seemed SIM was inactive but told by moose it was activated. Tried restarting tablet, resetting APN and even tried speed check apps which (all 3 apps) returned "please check internet connection"
Submitted ticket twice and no response yet.
For $8.80 expect to get crap.

NOT TELSTRA.
Thank you Moose Mobile for all your assistance with my iPad and mobile phone. It’s nice for a 70 year old to be able to ring and speak to an operator and not being put on hold for an hour.
Not only did they greatly assist but the three different people who assisted actually listened and resolved any problems I had. Will soon switch my home phone and internet to Moose.
BYE TELSTRA

Would give zero stars if possible, just received my first bill on my $8.80 plan only to find that I have been charged over $40 for the month in excess data charges and considering that all my data usage is through Starlink I find it highly unlikely that I would have data usage at all. Rang Moose to explain but they didn’t want to know the customer concern.

Very happy with this company. Nice prices everything worked well since i got it few months ago, i did have 1 small issue since i moved from telstra but nothing bad and managed to get everything good. since then i've had no issues. i'll stay with Moose mobile

Awesome value. It's cheap and it's on the Optus 4G network with plenty of data.