Sara Z. was absolutely wonderful to liaise with. She was patient with my enquiry and level of detail I required since I was acting as a liaison and as a result, I was able to walk confident in the i... See more
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Review summary
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Modulr have gone above and beyond. From onboarding, to customer service, to sales. The experience working with Modulr has been incredible and surpassed any expectations. The team are knowledgable,... See more
Company replied
Julien and his team went far and beyond with their continuous support and guidance. They have really set the example for how any client interaction should be handled. Kudos to them.
Company replied
After many days of being unable to access compnay payroll - The Modulr team were superb when I contacted them for help (which was many times in the end) Calming, reassuring, knowledgable and very effi... See more
Company replied
Company details
About Modulr
Written by the company
Modulr enables thousands of businesses, from enterprise to SMEs, across the UK and Europe to efficiently pay-in, collect and disburse funds instantly via a range of payment methods, accounts, and card products.
We’ve created an industry-leading platform with comprehensive online tools and API access, to meet the demands of daily business payments. We are connected to an expanding network of accounting and payroll platforms, including Sage, Xero, BrightPay and IRIS.
Our payments expertise enables us to build tailored solutions to solve complex payment problems for hundreds of clients in a range of industries, including Travel, Merchant Payments, Lending and Investment & Wealth.
Today, we are trusted to process over £100bn payment volume annually with a platform uptime of 99.95%.
We are deeply integrated into the payment eco-system. In the UK, we are direct participants of Faster Payments and Bacs, and hold settlement accounts at the Bank of England. Our payment network connectivity includes CHAPS, Open Banking, SEPA, SWIFT and account issuance in 11 currencies. We are principal issuing members of Visa and Mastercard across UK and Europe.
Our regulatory permissions and governance structure underpin our business. We are licensed as an Authorised Electronic Money Institution (AEMI) in the UK by the Financial Conduct Authority and in the Netherlands by De Nederlandsche Bank.
Modulr is a member of Stop Scams partnership.
Need support? Contact us 24/7 using the contact details below.
Contact info
Scale Space, 58 Wood Lane, W12 7RZ, London, United Kingdom
- +44 (0) 303 313 0060
- support@modulrfinance.com
- modulrfinance.com
4.5
Excellent
144 reviews
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I have been scammed and lost £1,000 and…
I have been scammed and lost £1,000 and can’t get my money back. Reported to Revolut.
20 June 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great product does what it should and if not great support
Works very well makes paying 50+ employees simple and accurate integrated with Xero, when it does occasionally not do as it should the support is exceptional.
18 June 2025
Reply from Modulr
Thank you very much for the kind feedback, it is much appreciated!
Glad to hear that the integration works well, I shall ensure the tech team behind the connection gets the kind words alongside the support team.
Please do let us know if there is any other feedback to share or suggestions for us to improve on!
I had an issue with the Authy App to…
I had an issue with the Authy App to login. After speaking to Modulr, they changed it to receiving the code on email. Thank you very much
12 June 2025
Reply from Modulr
Thank you for taking the time to leave us a review! Very glad to see we were able to get your issue resolved.
If you have any additional feedback to share, please don't hesitate to reach out!
Reply from Modulr
Thank you for taking the time to leave us a review! I have passed on your thanks to Sophie, she was glad to see that you took the time to do so!
If you have any further feedback or suggestions for improvements, please do let us know!
Reply from Modulr
Thank you for the feedback Lynn!
Great to hear we got your issue resolved quickly, we are very proud of our response times so it is good to see this is appreciated on your side.
Please do let us know if you have any other feedback to share.
really helpful guy
really helpful guy, just a shame a took a couple of weeks to resolve otherwise it would have been 5 stars
5 June 2025
Reply from Modulr
Hi Jo,
Thank you for the feedback! Great to hear that we were able to resolve your issue and that you found our agent to be helpful.
I am sorry to hear that it took a few weeks to resolve and that this is longer than you were looking for.
From looking through the history, the issue was actually resolved before month end as you initially requested (the update from our engineering team was on 30/05) though I appreciate this was not communicated back to you until 04/06.
I will note the feedback about the delayed resolution alongside the delayed confirmation for our teams to review and look to make improvements where possible.
If you have any other suggestions for improvements / further feedback, please do let us know!
Reply from Modulr
Thank you so much for your kind words and the amazing 5-star review! We truly appreciate you taking the time to share your positive experience. It’s wonderful to hear that our support team made a great impression.
Polite and most helpful
30 May 2025
Reply from Modulr
Thank you so much for your fantastic 5-star review! We're delighted to hear that you found our team polite and most helpful. Your feedback motivates us to strive for excellence every day.
Modulr has been a great tool for paying…
Modulr has been a great tool for paying the Companies payroll. It is easy to use and if you have any queries the technical staff are always at hand to help, quickly and efficiently. I am very impressed and would recommend Modulr.
5 May 2025
Reply from Modulr
Thank you for your fantastic 5-star review! We’re delighted to hear that Modulr has been a great tool for managing your payroll. It’s wonderful to know that our platform’s ease of use and our responsive technical support team have contributed to your positive experience.
Excellent customer service
Left an enquiry for help on the general get in touch box. Got a reply in excellent time and problem resolved very quickly.
8 May 2025
Reply from Modulr
Excellent, I can see Shay was the one who was able to get this sorted for you so I will let him know the kind feedback!
Please let us know if you have any other feedback or improvements to suggest!
Good support
Called with an issue Shay took ownership, kept me updated on the fix. and checked in at the end to make sure all was okay!
2 May 2025
Reply from Modulr
Thank you for this feedback! I've shared this with Shay so he can see the impact of the good work he does. Really glad to see he was able to resolve your issue and kept you up to speed with any developments.
Please do let us know if you have any other feedback to share with us!
Reply from Modulr
Thank you for the great feedback for Thomas, he's already seen this and was quite chuffed.
If there's any other feedback you want to share, please don't hesitate to reach out!
Modulr is good; the support team are outstanding
I recently transferred my payroll processes to a new provider and decided to run all of the payments through Modulr to simplify the submission, authorisation and payment processes. As a new convert to Modulr's systems, I had more than a few questions, many of which were probably quite basic, but all of which were asnwered with professionalism and patience.
Modulr's system is a good (I want to make payments and it made payments), but it's the support team that really made a difference for me.
In a world where it seems to be the norm to farm telephone support functions out to far-flung countries with heavily accented operators who have been trained to follow a script and not much more, Modulr's support team are a shining example of how things should be. Polite, helpful, reponsive, attentive, answering even the most stupid of questions (and looking back, I asked more than my fair share of them) and never losing focus on the end-game of making their customers happy.
Thanks to Sophie who helped me with one of my issues, but particular thanks to Thomas who endured several days of my ridiculous questions but both of whom ensured that my pyroll payments were all made on time. They are both a credit to their company and to themselves.
24 April 2025
Reply from Modulr
This is incredible feedback to receive. I have already passed this along to Sophie and Thomas in particular but I have also shared this wider within Modulr as this is amazing.
I am very glad we have been able to help resolve all of your queries and issues. Believe me, there is no question that we view as stupid. We have all been new to something and that is exactly what our team is there to help with.
If there's anything you would like to call out that we can improve on, please let us know. We know we can't achieve perfection but that doesn't stop us trying so feel free to share any suggestions for us.
Reply from Modulr
Thank you for this! I shall pass on the big thanks to Iain, I know he will appreciate it.
Glad to see the team is always quick and helpful. If there's anything else we can assist you with, improve upon or if you have other feedback to share, please don't hesitate to get back in touch!
Quick and sufficient
Quick and sufficient
I struggle with my login and it was fixed with one email. Thanks again
17 April 2025
Reply from Modulr
Thank you for the feedback, we really appreciate it!
Glad to see we could get your issue resolved promptly.
Let us know if you have any other feedback to share!
Iain Jack is a gem
Iain was great. He checked he had all the information from me to be able to help me accordingly.
made the requested changes within 10 minutes.
15 April 2025
Reply from Modulr
Love to see this kind of feedback for the support team, thank you so much!
I'll pass this over to Iain, I'm sure he'll be happy to see this.
Please do reach out if you have any suggestions or further feedback to provide us!
Reply from Modulr
Looks like our team gives faster responses than I do here!
Thanks for the great feedback and glad we got your issue sorted for you! Please let us know if there is any further feedback you would like to share with us!
Absolute time saver
Been using Modulr for payroll payments for two years now, such a time saver and easy to set up and use, particularly with the integration with BrightPay
2 April 2025
Unprompted review
Reply from Modulr
Hello and thank you! This is fantastic feedback to receive! My apologies for the delayed response.
It's great that you have been a consistent user for two years, glad to see we have been able to make a difference for your payroll!
As a repeat user, it would be great if you have any feedback we can take onboard to look to improve so please don't hesitate to reach out if you have any suggestions.
Brightpay integration and Xero…
Brightpay integration and Xero interaction
2 April 2025
Unprompted review
Reply from Modulr
Thank you for the feedback! My apologies for the delayed response here.
It is good to see that our partnership with Brightpay and Xero is working well, I will pass this along internally!
Please do let us know if there is any further feedback you have for us!
Modulr is a great platform for many of…
Modulr is a great platform for many of my payroll clients, easy to use and secure. They have a very helpful and knowledgeable support team. Love it
1 April 2025
Unprompted review
Reply from Modulr
Thank you for this great feedback! We love this at least as much as you love our support team. Very gratifying to see that the platform is easy to use as well. I'll pass the feedback along to the teams. In the meantime, please do let us know if you have any suggestions for improvements or there's anything else you'd like to share or need our assistance with.
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