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Mktaepper tilbyder et bredt og varieret udvalg, hvor alle kunder kan finde et tæppe/gulv som passer ind i deres hjem og indretning. Vi lytter til vores kunders efterspørgsel og fokuserer dermed på et bredt sortiment, så vi kan tilfredsstille forskellige stilarter og behov.
Østre alle 36, 4200, Slagelse, Denmark
4.5
619 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 24 hours
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I bought a carpet from Mktæpper, and I’m very satisfied with my experience. The delivery was extremely fast, and the customer service was excellent. The staff were professional, helpful, and friendly throughout the process. I highly recommend Mktæpper
Great service and great products for reasonable prices
Strong chemical smell — unsafe for children!
The carpet arrived with an overpowering chemical odor. My 1.5-year-old allergic son and 3-year-old child couldn’t even stay in the room. Seller refused responsibility and demanded I pay return shipping. No warning on their site. Terrible product, terrible service — avoid!
Reply from Mktaepper
Hi Volodymyr.
Thank you for your review.
We’re sorry to hear that you had a negative experience with the product. However, we would like to clarify that we did offer a return option and took responsibility. Our procedure in such cases is to evaluate the product once it is returned. If the smell is found to be unusually strong or not within acceptable standards, we will cover the return shipping costs. If the product is deemed acceptable, then the return shipping will be your responsibility.
For clarity, I’m including my latest response to you from our email correspondence:
"Dear Volodymyr,
Thank you for your detailed response.
I would like to clarify that it is common for carpets to emit an odor immediately after unpacking, and this typically dissipates within approximately 14 days. Proper ventilation can help expedite this process.
As previously mentioned, our final solution is for you to use the provided link to return the carpet, and we will assess it upon receipt. If your claim regarding the odor is valid, we will cover the return shipping costs. However, if we determine that the odor is within normal limits, the return shipping cost will be deducted from your refund.
I would also like to assure you that our products meet all relevant safety standards, as all our carpets are Oeko-Tex certified. Therefore, the claim regarding safety concerns can be disregarded. All our carpets are sourced from reputable and recognized suppliers in Europe.
Thank you for your understanding, and have a great day :-)"
Best regards,
Meryem, MK Tæpper
Absolutely amazing products, I received my orders on time & the products have good quality.
Recommended 👍
I buy a carpet,very happy with it ,good quality, end delivery fast !😊
My rug didn't arrive yet.
By the way, when I will receive it?
Reply from Mktaepper
Hej Anelisa.
Tak for din anmeldelse.
Jeg kan se at GLS har forsøgt
at levere din pakke idag, men traf ingen hjemme. Den vil derfor blive leveret til
nærmeste PakkeShop, hvorfra den kan afhentes.
Vores leveringstid er på 4-8 hverdage i højsæsonen, som det fremgår af vores handelsbetingelser så den er faktisk overholdt.
Vi ville selvfølgelig gerne levere hurtigere, men det har desværre ikke været muligt grundet travlhed i forbindelse med Black Friday.
Rigtig god dag og glædelig jul :-)
V.h MK Taepper
God ekspedition og fin embalering af varen.
Vil absolut handle her igen
Reply from Mktaepper
Hej Kirsten.
Tusind tak for den flotte anmeldelse. Vi er meget glade for at høre at du er tilfreds, og har lyst til at handle hos os igen. Det er værdsat og du er altid velkommen.
Rigtig god weekend :-)
V.h MK Taepper
Reply from Mktaepper
Hej Charlotte.
Tusind tak for den fine anmeldelse.
Vi er meget glade for at høre, at du er tilfreds.
Du er altid velkommen.
Rigtig god aften :-)
V.h MK Taepper
The delivery date was postponed, it was supposed to be the 6th of October ... I took a day off in order to get the package and it didn't show up ... I changed the address of the delivery to get it last Friday at least at my workplace and I didn't get it. The delivery happened only today, but I wasn't at my workplace due to a special event at my school. Therefore, they just took it to a supermarket, without calling me. I got an e-mail with the update just after a few hours ....
Reply from Mktaepper
Hi Iona.
Thank you for your review.
You ordered the carpet, saturday at the 1th of October and you received it yesterday, the 10th of October.
Our delivery terms says 3-8 working days. You received the carpet at day 6.
So that is normal.
I understand that it can be frustrating, to get an expected day for delivery, from GLS and then they are delayed, but that can happen sometimes.
You can also read in our delivery terms, that if your are not home during the delivery, it will be delivered to a near GLS ParcelShop.
Have a nice day.
Best regards
MK Tæpper
Reply from Mktaepper
Hi Rebecca.
Thank you so much for the 5 stars. We really appreciate it!
Unfortunately we cant make the delivery faster, it takes 3-5 working days, and in high season it can take a little longer.
Wish you a nice day :-)
Best regards
MK Tæpper
Super service and very helpful customer service. :)
Reply from Mktaepper
Hi Peter.
Thank you so much for the fine review. We really appreciate it!
Wish you a nice day :-)
Best regards
MK Tæpper
Reply from Mktaepper
Hej Vibeke.
Vi takker for den flotte anmeldelse og for at du valgte at handle hos MK Taepper :-)
Du ønskes en god dag.
V.h Meryem, MK Taepper
The quality is not so good compared to the pictures in website. The color is so much lighter than the picture in website.
Reply from Mktaepper
Hi Allan.
Thank you for your review. We are sad to hear that the carpet doesn´t match your expectations. Our customers is always welcome to write and send pictures to our e-mail and then we will take a look at it, but you haven´t reached out to us.
Otherwise you will always have 14 days to return your carpet if it is not used.
You can't only judge the quality from the pictures. It depends on price, the weight, the pileheight and the material. I always recommend that the customers look at the close up pictures because it matches the reality the best.
We thank you for your feedback and wish you a good weekend :-)
Best Regards
Meryem, MK Taepper
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