Mercure Reviews 133

Created with AI, based on recent reviews

Evaluating 40 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the quality of the facilities, often describing them as tired, dated, and in dire need of renovation, with issues like threadbare carpets and outdated decor. The service also received widespread criticism, with numerous reports of unhelpful or unresponsive staff, particularly regarding maintenance issues like heating or hot water, and a general lack of care when complaints were raised. Some people were dissatisfied with the cleanliness, citing persistent housekeeping problems, dirty rooms, and even unhygienic conditions. Conversely, a small portion of people felt satisfied with the staff, describing them as pleasant, helpful, and professional, and appreciated the convenient location of some hotels.See more

Reviews shaping this summary

The Mercure Hotel in Tunbrdge Wells looks very tired and is in dire need of renovation. Previous reviews have stated that already and usually the management replies that they were planning renovation... See more

We visited the Blackburn Mercure Hotel last week. The staff were very pleasant. However, we were given a courtyard room. They seem to have a problem with drain flies (probably as a result of standing... See more

Mercure Livingstone Mercure are in my opinion a hotel group in trouble. Although the staff are friendly and the cleaners obviuosly work hard , you cant polish a turd . The place is so dated , t... See more

A shocking experience with Mercure Sheffield. A close relative passed away which meant I had to cancel my reservation in order to attend the funeral. Yes, the reservation was non-refundable but with o... See more