Medway Law Reviews 967

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 240 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional approach, making the process smooth and stress-free. Many people highlight the excellent customer service, noting that they were kept informed at every step and that their queries were answered promptly. The efficiency and quick response times are frequently mentioned as key strengths, with many reviewers appreciating the ease of contact and the supportive nature of the team. However, some customers experienced dissatisfaction with communication, citing instances of unreturned calls and emails. A few other people also felt that there were delays in their cases, with some mentioning that vital documents were lost, causing further complications and extended timelines.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their professionalism,... See more

Service

Reviewers highlight positive aspects of service, with many praising the professionalism, efficiency, and... See more

Customer service

Users describe positive interactions with customer service, highlighting outstanding communication and... See more

Response time

People report positive experiences with response times. Customers consistently praise the prompt and clear... See more

Customer communications

Customers consistently note positive experiences with contact. Many reviewers highlight the ease of getting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mohsin Aziz (our conveyancer) has been nothing short of incredible! Communica to on has been outstanding, no question has been too much trouble and he has made us feel looked after, every single step... See more

Company replied

Rated 5 out of 5 stars

My experience with Medway Law is 100% positive. So refreshing to find a legal company that works quickly and competently and keeps you informed every stage of the process whilst sticking to a set out... See more

Company replied

Rated 5 out of 5 stars

A big thank you to Nicola Nicholl at Medway law and Helen Noonan from Iamsold. They kept me updated during the auction sale process and had to chase the buyers solicitors A LOT!! But I would definit... See more

Company replied

Rated 5 out of 5 stars

Having to sell my mum's house after probate, the Medway Law kept us informed throughout the process which they completed in half the time expected. Only wish they handled other purchases and not just... See more

Company replied


Company details

  1. Conveyancer
  2. Real Estate Attorney

Information provided by various external sources

At Medway Law, our conveyancing service is designed to deliver you a quick, efficient and transparent process. We’re not distracted by the general legal issues that many solicitors have to contend with, so we can focus exclusively on providing you with the very best service. Our team will offer you nothing but a high quality experience and personalised legal advice, making your transaction as simple and straightforward as possible. We provide an array of services including conveyancing for both buyers and sellers, assistance for a remortgage and assistance for legal ownership enquiry.


Contact info

4.8

Excellent

TrustScore 5 out of 5

967 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 25% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Excellent service

Considering this is a 100% remote service, the service was excellent, great comms from the team at all stages of the process, the guys deliver..

22 May 2026
Unprompted review
Rated 5 out of 5 stars

First class service

From the first contact we had with Medway Law, we were treated with the utmost courtesy. Our dealings with them were first class throughout. Nothing was too much trouble and we were kept informed through every step of the process. We were made to feel important, we enjoyed speaking to very nice people.

21 May 2026
Unprompted review
Medway Law logo

Reply from Medway Law

Hi Geoff,

Thank you for your wonderful feedback. We're so pleased to hear that you received a first-class service from the very beginning and that our team made you feel valued and supported throughout the process.

It’s especially lovely to know that you found everyone courteous, approachable, and always willing to help, while keeping you informed every step of the way. Your kind comments mean a great deal to us.

Regards, Medway Law Customer Experience Team

Rated 5 out of 5 stars

S613/58795/042071

S613/58795/042071
Was kept informed very quickly and politely. Very helpful alwady

21 May 2026
Unprompted review
Medway Law logo

Reply from Medway Law

Hi Lucy,

Thank you for your kind feedback. We're pleased to hear that you were kept informed promptly and politely throughout the process, and that you found our team helpful at all times.

We truly appreciate you taking the time to share your experience with us.

Regards, Medway Law Customer Experience Team

Rated 5 out of 5 stars

Catherine was very informative and…

Catherine was very informative and helpful through the whole process.

Clear communication through the whole process

19 May 2026
Unprompted review
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Reply from Medway Law

Hi Arwel,

Thank you for your kind feedback. We're pleased to hear that Catherine was so informative and helpful throughout the process and that communication remained clear every step of the way.

Providing friendly support and keeping our clients well informed is something we always strive for, so we truly appreciate you taking the time to share your experience.

Regards, Medway Law Customer Experience Team

Rated 5 out of 5 stars

My experience with Medway Law is 100%…

My experience with Medway Law is 100% positive. So refreshing to find a legal company that works quickly and competently and keeps you informed every stage of the process whilst sticking to a set out fee. Highly recommend and a big shout out to Zoie who has been amazing!! Many thanks

15 May 2026
Unprompted review
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Reply from Medway Law

Hi Sue,

Thank you for your fantastic feedback. We're so pleased to hear that your experience with Medway Law was completely positive and that you found our service quick, professional, and well communicated throughout.

It’s especially wonderful to hear your kind comments about Zoie, we’ll be sure to pass on your shout out and thanks to her. Your recommendation means a great deal to us.

Regards, Medway Law Customer Experience Team

Rated 5 out of 5 stars

Kept informed every step of the way

Having to sell my mum's house after probate, the Medway Law kept us informed throughout the process which they completed in half the time expected. Only wish they handled other purchases and not just auction sales.
S613/58210/042619

30 April 2026
Unprompted review
Medway Law logo

Reply from Medway Law

Hi,

Thank you for your kind feedback. We understand that selling your mum’s house after probate can be a difficult experience, so we’re pleased to hear that our team kept you informed throughout and helped complete the process sooner than expected.

Your comments mean a great deal to us, and we really appreciate your support and recommendation.

Regards, Medway Law Customer Experience Team

Rated 5 out of 5 stars

Mohsin Aziz (our conveyancer) has been…

Mohsin Aziz (our conveyancer) has been nothing short of incredible! Communica to on has been outstanding, no question has been too much trouble and he has made us feel looked after, every single step of the way. Mohsin is lovely to speak with and puts us at ease and genuinely seems to care, not just being transactional.
I wholeheartedly recommend Mohsin Aziz and thank you from the bottom of our hearts!

13 May 2026
Unprompted review
Medway Law logo

Reply from Medway Law

Hi,

Thank you for your wonderful feedback. We're so pleased to hear that Mohsin provided such outstanding support throughout your conveyancing journey.

It’s great to know that his communication, care, and approachable manner helped make the process feel easier and more personal for you. Your kind words and recommendation will mean a lot to Mohsin, and we’ll be sure to pass them on.

Regards, Medway Law Customer Experience Team

Rated 5 out of 5 stars

…exceptionally satisfied customer

I was really pleased as I was kept up to date at each step. Things were explained well and. Things were done efficiently

8 May 2026
Unprompted review
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Reply from Medway Law

Hi Linda,

Thank you for your kind feedback. We're delighted to hear that you were kept informed at every stage and that everything was explained clearly and handled efficiently throughout the process.

Providing a smooth, well-communicated service is something we take great pride in, so it’s wonderful to know you were exceptionally satisfied with your experience.

Regards, Medway Law Customer Experience Team

Rated 5 out of 5 stars

Great Service

I have been very pleased with the service received from Mohsin and his team. They have kept me informed throughout and responded swiftly to any queries raised. They have made this transaction very easy for me and I am very grateful.

11 May 2026
Unprompted review
Medway Law logo

Reply from Medway Law

Hi Nikkie,

Thank you for your kind feedback. We're delighted to hear that you have been so pleased with the service provided by Mohsin and his team.

It’s great to know that you felt well informed throughout the process and that your queries were responded to quickly and efficiently. We’re especially pleased that the team helped make the transaction feel easy and straightforward for you.

we’ll be sure to pass your comments on to Mohsin and his team.

Regards, Medway Law Customer Experience Team

Rated 1 out of 5 stars

Avoid like the plague

They transferred the funds from the sale of my house into the wrong bank account and then became completely uncontactable. I was in hospital at the time and had to leave to resolve it. I have not heard from them since.

7 April 2026
Unprompted review
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Reply from Medway Law

Hi Carl,

We’re very sorry to hear about your experience and appreciate you bringing this to our attention. We understand how distressing this situation must have been, particularly whilst you were in hospital, and this is certainly not the level of service we aim to provide.

We would like the opportunity to investigate this matter fully and discuss it with you directly. Please could you email your contact details to Experience@iamproperty.com and a member of our team will arrange a call with you as soon as possible.

We look forward to hearing from you so we can work towards resolving this matter.

Regards, Medway Law Customer Experience Team

Rated 5 out of 5 stars

Stress Free

This was the easiest and most stress free selling of a house my husband and I have ever experienced. It all started with the introductory phone call to know who we would be dealing with, which to be honest gave us confidence from the start. We were kept well informed throughout the process and not once have we had to chase to find out what’s going on that’s how well informed we were. Whoever rang us were clear in their communication and never did we worry at any stage. The whole process was handled superbly by Medway Law.
Ref: S613/57403/040903

1 May 2026
Unprompted review
Medway Law logo

Reply from Medway Law

Hi Sian,

Thank you for your wonderful feedback. We're so happy to hear that this was the easiest and most stress-free house sale you and your husband have experienced.

It’s fantastic to know that the introductory call gave you confidence from the very beginning and that our team kept you so well informed throughout the process.

We truly appreciate your kind words about the whole team and are so pleased we could make the experience a positive one for you!

Regards, Medway Law Customer Experience Team

Rated 5 out of 5 stars

my experience selling my house

my experience with Jamie Tullbull was excellent he kept me informed on every stage of selling my house. Thank you. Happy Happy

6 May 2026
Unprompted review
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Reply from Medway Law

Hi Mr O'Mar

Thank you for your lovely feedback. We're delighted to hear that Jamie Turnbull provided you with an excellent experience and kept you informed at every stage of selling your house.

It’s wonderful to know you were so happy with the service you received. We’ll be sure to pass your kind comments on to Jamie.

Regards, Medway Law Customer Experience Team

Rated 5 out of 5 stars

A very efficient service

A very efficient service, extremely well run and I was kept updated regularly. I would highly recommend.
S613/57547/041054

6 May 2026
Unprompted review
Medway Law logo

Reply from Medway Law

Hi Carol,

Thank you for your kind feedback. We're so happy to hear that you found our service very efficient and well run, and that you were kept regularly updated throughout the process.

Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.

Regards, Medway Law Customer Experience Team

Rated 5 out of 5 stars

Exceptional Service

Great professional and friendly service from the whole team from start to finish of the sale of our property In Powburn. The modern method of auction was simple and straightforward and we were informed of progress every step of the way. Communication was prompt and clear and all members of the team were well informed, from those answering initial basic telephone questions, to individual members of the conveyancing team. John Barford - our main contact towards the final stages was especially good at keeping in touch. I would happily recommend anyone to use this company. Lesley

5 May 2026
Unprompted review
Medway Law logo

Reply from Medway Law

Hi Lesley,

Thank you for your wonderful feedback! We're delighted to hear that you received a professional and friendly service from the whole team throughout the sale of your property in Powburn.

We’re especially pleased to hear your kind comments about John Barford and the support he provided during the final stages of the sale.

Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.

Regards, Medway Law Customer Experience Team

Rated 5 out of 5 stars

Mohsin was totally efficient with…

Mohsin was totally efficient with superb manners. The whole process was as near a pleasure as any sale of a property could be.
Property reference S613/572257326/042272
Conveyensor Mohsin Aziz

1 May 2026
Unprompted review
Medway Law logo

Reply from Medway Law

Hi Faith and Mike,

Thank you for your wonderful feedback. We're so pleased to hear that Mohsin provided such an efficient and courteous service throughout your property sale.

It’s great to know that the process felt as smooth and stress-free as possible, and we truly appreciate your kind words about Mohsin’s professionalism and manner. We’ll be sure to pass your comments on to him.

Regards, Medway Law Customer Experience Team

Rated 5 out of 5 stars

Fantastic service

This company was superb especially their communications, they kept us in the picture throughout the whole selling/auction procedure.

1 May 2026
Unprompted review
Medway Law logo

Reply from Medway Law

Hi Michael,

Thank you for your kind feedback. We're delighted to hear that you found our service superb, particularly our communication throughout the selling and auction process.

Keeping our clients informed every step of the way is something we take great pride in, so it’s wonderful to know this made such a positive difference to your experience.

Regards, Medway Law Customer Experience Team

Rated 5 out of 5 stars

What a professional and helpful…

What a professional and helpful company. Nichola Nicholl was fantastic. Really helpful and approachable. So friendly and made us feel at ease. She made selling our mothers house so easy and fast. Thank you for your help and support

1 May 2026
Unprompted review
Medway Law logo

Reply from Medway Law

Hi Mrs Cousins,

Thank you for your lovely feedback. We're delighted to hear that you found our team professional and helpful throughout the sale of your mother’s house.

It’s especially wonderful to know that Nichola Nicholl made the process feel easy, fast, and reassuring during what can often be an emotional time. We’ll be sure to pass on your kind comments to her.

Regards, Medway Law Customer Experience Team

Rated 5 out of 5 stars

They made everything so simple

They made everything so simple, its exactly what you dream and hope service could be like before you begin - and it was!

I would recommend Medway Law to anyone. They were friendly, hard working and brilliant with the updates to make me feel at ease throughout the process.

Reference S613/57544/041020

30 April 2026
Unprompted review
Medway Law logo

Reply from Medway Law

Hi,

Thank you for your wonderful feedback. We're so pleased to hear that the process felt simple and stress-free for you, exactly the experience we aim to provide for our clients.

Thank you for your recommendation, and for taking the time to share your experience.

Regards, Medway Law Customer Experience Team

Rated 5 out of 5 stars

Good experience.

Lauren was very professional and friendly and kept me informed at all stages of the conveyancy, managing to complete ahead of schedule.

30 April 2026
Unprompted review
Medway Law logo

Reply from Medway Law

Hi Kevin,

Thank you for your kind feedback. We're delighted to hear that Lauren provided a professional and friendly service throughout your conveyancing process and kept you informed at every stage.

It’s especially great to know that your matter was completed ahead of schedule. We’ll be sure to pass on your lovely comments to Lauren.

Regards, Medway Law Customer Experience Team

Rated 5 out of 5 stars

I recently completed a sale which was…

I recently completed a sale which was handled by Mohsin Aziz. The whole process was very smooth. I was kept informed throughout the process and at no point did I have to chase them for answers. He was courteous and professional and gave me an accurate picture of what to expect next everything you could want during such a sensitive process, for me in particular because of my personal circumstances. I would highly recommend both the company and Mohsin to anyone needing this type of service

30 April 2026
Unprompted review
Medway Law logo

Reply from Medway Law

Hi Mark,

Thank you for sharing your experience. It’s especially important to us that customers feel confident and supported during more sensitive circumstances, so it’s really pleasing to know this was your experience. We’ll be sure to pass on your kind comments to Mohsin and we truly appreciate your recommendation.

Kind Regards
Customer Experience Team

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