Experience was great. Reached out to Masha about my order & she was readily available to assist! Customer service at its finest. I’d definitely buy my daughter a purse from Masha again!
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Great design, got noticed right away and received alot of compliments. However the craftsmanship is really bad like cheap china labor, also if you are getting it shipped your bag maybe all out of shap... See more
I ordered a beautiful mint green handbag and it was gorgeous. Great value for money, a striking colour, and as a vegetarian who is cruelty free, I love having a stylish bag that uses vegan leather. It... See more
the bag is not of good quality - photos on the website look very nice but it's MEH in real life. better spend your money somewhere else. looks VERY CHEAP i am embarrassed to use it outside.
Company details
Written by the company
Masha Hasel is a woman-owned New York City-based company that makes finding affordable yet trendy and fashionable handbags easy. Find your dream bag under $75!
Contact info
10016, New York City, United States
- (585) 229-6795
- info@mashahasel.com
- mashahasel.com
3.2
Average
39 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Experience was great
Experience was great. Reached out to Masha about my order & she was readily available to assist! Customer service at its finest. I’d definitely buy my daughter a purse from Masha again!
27 July 2023
Bad quality over pricing
18 January 2023
the bag is not of good quality, waste of money
the bag is not of good quality - photos on the website look very nice but it's MEH in real life. better spend your money somewhere else. looks VERY CHEAP i am embarrassed to use it outside.
5 October 2022
I tried to initiate a return and I…
I tried to initiate a return and I never received a response back. The quality of the bag was terrible.
11 July 2022
Material was bad and the treat work…
Material was bad and the thread work came off very quickly. Not worth spending 40-50$
1 July 2022
Very bad quality
20 June 2022
I still think this company is…
I still think this company is terrible!! I placed my order 05/16 and still no sign of the item. I called the company and the company hone just rang. I sent in emails no response. But when I wrote my review on my experience with this company is when I get a response to my email. A representative finally emailed me back giving excuses and telling me I need to remove my previous review on this company because the ordeal is not the companies fault. I’m not moved by the excuses made by this company and I was asked to review MY experience with your company if you don’t like it too bad do better next time. I still don’t have the item I ordered on 5/16 which is an inconvenience to me and my money wasn’t returned to me as requested. Now there has been a new tracking number sent to me. I wish I could give this company zero stars but you have to pick at least one. I would NEVER order from this company EVER again. 👎🏾
5 June 2022
Reply from Masha Hasel
Hi Natasha
Hope this finds you well and that you are having a good weekend.
Thanks for your feedback. We are very sorry your order did not arrived and was returned to us without notice to either you or us.
We reply to all incoming emails and messages in the order we receive them in. We receive all your messages back to back on the same day and replied to them all at the same time shortly after.
We wrongly assumed that no news being good news, not being contacted about your order meant everything has gone right and smoothly. Like you, we were not aware that the parcel had been sent back our way and therefore we're not able to give you any notice. Usually, we receive notice once the parcel is received at the warehouse.
Had we been made aware before or asked, we would have started an investigation straight away to get to the bottom of the issue. Please, note that once our parcels leave our warehouse, we do not have any control over what may happen along the way. Us and the carrier we use are two independent entities. We also have no way to predict anything that may happen along the way especially in the context of a pandemic, lockdown, COVID outbreaks and tropical storm grounding planes.
We understand your frustration. Yet, we have reacted to all your enquiries swiftly and investigated on your behalf just as fast over an incident we had not control over. A refund has been issued to your original method of payment and the funds may take up to 5 working days to arrive.
We are a small company that turned one year a month ago, with a small team, trying to navigate a very unstable world plagued by a pandemic. Sometimes, not only do we have to learn on the go or rely on our customers' patience, but we also are not able to control everything along the stages of an order processing and shipping.
We hope you have a great day.
Masha Hasel Team
Good Purchase
Quality of the bags is way better than i expected. Also, they're good with customer support. Love the bags!
2 June 2022
Great design, Bad craftsmanship
Great design, got noticed right away and received alot of compliments. However the craftsmanship is really bad like cheap china labor, also if you are getting it shipped your bag maybe all out of shape. Wish i could rate it better but sadly the bad sewing took all the joy out of the purchase.
20 May 2022
Unprompted review
I love my bag!!
3 May 2022
It took awhile to get my bag as…
It took awhile to get my bag as Facebook didn't forward the purchase to your company, but after contacting by messaging, the response was prompt also my delivery....and I LOVE my purchase. .
8 February 2022
The order I placed on January 6th has…
The order I placed on January 6th has not arrived. It's now January 25th. The product online looks nice but I will not be ordering anything else.
26 January 2022
Reply from Masha Hasel
Hi Rozelyn. I hope this finds you well. Thank you for your feedback. We are very sorry to hear you have not received your order. Delivery usually takes up to 12 business days as mentioned on our website. We have experienced some shipping delays due to carriers preparing and closing for the Lunar New Year, as some of our operations are based in China. Please, when experiencing delays in delivery, do get in touch with us at hello@mashahasel.com so that we are able to help you with your order. Apologies for the inconvenience. We hope you’ll still like your bag. Have a good day. Best. Masha Hasel Team.
Gorgeous and Speedy
The bag was even better than it looked online and it was delivered very quickly!
13 January 2022
Ok ish
It took quite a long time to arrive and although the bag looks lovely the material is really plasticky.
12 January 2022
Reply from Masha Hasel
Hi Raquel. Thanks for your feedback. We are sorry shipping took longer than expected. The run up to Christmas is always very busy for retailers and carriers so it may have had an impact on delivery. Do you mind emailing us to give us more details as per what you mean by "plasticky"? Best. Masha Hasel Team.
arrived a bit late
4 January 2022
I absolutely love my bag!
I absolutely love my bag! I got a baby blue bag and the color was exact, the quality is great and it looked exactly as pictured. I wanted a small bag that I can carry on the go and it’s really spacious which I love. It came nicely packaged and in the a dust bag which other handbag brands, do not provide.
I will definitely be ordering more!
29 December 2021
Unprompted review
I’m very disappointed
I’m very disappointed. I received the wrong color bag and it also came distorted looking. It looks like it was crushed and I won’t even be able to wear it.
29 December 2021
Reply from Masha Hasel
Hi Maricela. Hope this finds you well and Happy Holidays. While we appreciate all feedback, we would like to highlight that as per our previous email communication we reminded you that the bag in the color you received is exactly the color you ordered. You may refer to your order confirmation where it is all laid out. We also offered to send a replacement and have you return the bag, but we never heard back from you. If the bag was indeed defective, we would have provided a refund, but again, we received no additional communication from you after our last email. We advise that you always double check your cart before placing an order as to avoid ordering any products in the wrong color. We wish you a Happy New Year. Best. Masha Hasel team.
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