MadeComfy Reviews 1,376

I haven’t stayed at the property yet but what a pain in the ass it has been so far. The booking process has been needlessly complicated.

Pictures of ID front and back, then selfies. Give me a break. You took full payment upfront and it’s no cancellation. Why the extra steps.

Every response from them is just completely AI generated. Not a great look so far

Upon arrival at the unit Central Perth 2 Bedroom Apartment on 190 Hay St we were confronted with a very dirty room. The shower was still wet, previous occupants soap, shampoo and razor left behind, long black hairs on the floor and urine stains on the toilet seat. Bed sheets were stained with hair on them, excrement on the wall and under the couch was an extreme amount of human nails and skin. When I sat on the couch my black pants were covered in dust which I can only think is human dust. Contacted the property and was told to send photos which I did. They then rang me to discuss a time for cleaners come in the next day but they never turned up. I asked for a full refund and was told that they would give me $89.

After establishing this was a genuine company the communications were excellent. Regardless of time or place there was always a swift response to questions. Directions were clear and, in the main, concise. Strict in their application of the rules Re check out etc citing cleaning being required but maybe a little more flexibility would be good.
Overall a great experience.

My first experience using MadeComfy was excellent and very positive. The entire process was smooth and stress-free, with clear and efficient communication between MadeComfy and the accommodation provider. The instructions for entry and exit were secure, simple, and easy to follow, which made check-in and check-out effortless. Everything was well explained, concise, and professionally presented.
Overall, a fantastic first experience — I wouldn’t hesitate to use MadeComfy again and highly recommend their service.

The apartment was lovely and a convenient location. Light, bright and clean. The character detail was attractive too. My issue may seem a little nitpicky, but I was disappointed that adequate tea/coffee supplies were not provided for our three night stay, (we are a couple). It’s nice to wake up and have a cuppa! A simple gesture, but it enhances the accomodation experience. I queried via message & the reply was that it’s not a hotel and to go to shop and buy tea/coffee. Most Airbnb accomodation provide this simple refreshment.

Avoid avoid avoid! We booked a property in Sydney that was filthy and smelt so strongly of cigarette smoke throughout. It was a no smoking property too. We let madecomfy know immediately and received unhelpful responses back and they didn’t come to clean or fix the issues. It was so dirty and dusty,
Totally unacceptable and a complete lack of help. Avoid. I have contacted you directly as well but haven’t had an update. I haven’t been offered a refund… the last message I received said that no refund could be offered? Please context me if this has changed.yes please issue a refund. I would have expected more than 6% for the trouble and the dirt and smell.

I was contacted the day before my stay and told that my accommodation had been double booked and that I could no longer stay there. This was extremely stressful given how last-minute it was.
No alternative accommodation or solutions were offered. I was simply told to look for another place myself, which is unacceptable when the issue was entirely on their end.
To make things worse, I was told to email about the situation, yet I never received any email from them — only a phone call.
I would not recommend Made Comfy, especially if you need reliable accommodation. Being left without a place to stay at such short notice is not okay.

Sadly, our stay at 831/22 Central Avenue, Manly was very disappointing and did not come close to meeting expectations — especially given the price.
First impressions were poor. On arrival, the bedroom curtains were off the rails and had holes in them (see attached photo), immediately giving the impression of a property that is not properly maintained.
Almost straight away we also noticed cockroaches in and around the kitchen area, which was extremely unsettling. This was reported via email through the MadeComfy Guest Portal on Tuesday 3 February, along with the fact that there was absolutely no blanket or doona on the bed — only sheets. To make matters worse, the bed is only a double, which is not ideal for two adults, particularly at this price point.
We did receive a response from the MadeComfy team stating “We’ll stay in close touch until everything is resolved” — however, that was the last communication we received, and none of the issues were followed up or resolved during our stay.
The apartment was also uncomfortably hot throughout the day. There is no air conditioning and no overhead fans, just a single pedestal fan in the bedroom. The fan could not be height-adjusted, meaning I had to place it on a stool to direct airflow. At night, despite the heat during the day, the lack of a doona or blanket made sleeping uncomfortable.
In addition, none of the overhead lights in the bedroom were working, leaving us reliant solely on bedside lamps.
While the view is lovely and the location is excellent, the overall condition, lack of basic amenities, poor communication, and absence of onsite support meant the stay fell far short of what was promised. We paid around $1,600 for five nights (over $300 per night), which makes these shortcomings even harder to justify.
My honest recommendation would be to stay at the Hotel Steyne instead — it’s clean, in the same great location, has friendly onsite staff, and comfortable, well-maintained rooms.
Overall, this stay was anything but “MadeComfy.” We would not stay here again.

House was neat and clean and it was a nice stay for a family

The property was great, near beach and shops/restaurants. Very comfortable and well provisioned, even a clean bbq!
Unfortunately we had issues accessing the property as we had been given the wrong code for the lock box. Had to wait in 30c heat for over an hour before it was sorted out. Made more annoying that this wasn’t the first time it had happened as per past reviews.

Property is in a great location; 10min walk from Surf Beach, an IGA and a yummy pizza restaurant! The house has a nice, simple layout and was clean upon arrival. The boogie boards were also put to great use :)

Everything was fine. Easy Check-Out, good communication. Clean and big apartment. Would definetly recommend and book again sometimes soon. 5/5 Stars

Excellent accommodation and hosts! Real home away from home - thoroughly enjoyed our 6 night stay. Definitely recommend!

Absolutely terrible experience - received phone call 1 hour before we were checking in to say the booking was cancelled. I was in Melbourne with my two neurodiverse children left to find accommodation on the weekend of the Australian Open so not much available at such short notice. No support from Made Comfy - the person couldn't get off the phone fast enough and said to go through Booking.Com. In desperation had to pay an extra $969 more than our original booking to make sure we had somewhere to stay. When we checked into new accommodation the receptionist couldn't believe how much we had paid for the room.
Booking.Com said our original booking was double booked, I am skeptical that it was more a case of being able to get more for the property than what we had paid because of the tennis being on.

We had a terrible experience with MadeComfy managing an Airbnb stay.

The property was filthy on arrival, the pool was green and unusable, and overall maintenance was poor. Most concerning, we discovered a used condom under one of the beds, which is completely unacceptable and shows the property was not properly cleaned before guests arrived. There were stains on lounges, on bed sheets, crockery and cutlery dirty in cupboards and drawers. I could go on.

Despite reporting these issues during our stay (with evidence), MadeComfy’s communication was consistently generic and unhelpful. We repeatedly asked for clear information such as their review process, timeframes, and dispute resolution process, but received the same repeated responses (e.g. “rest assured, I will keep you updated”) without meaningful follow-up.

Even after advising we were escalating the matter to the Queensland Office of Fair Trading, there was no acknowledgement or attempt to resolve the situation appropriately.

This was marketed as a high-end property, but the cleanliness standards and guest communication were extremely poor. If I were the owner of this property, I would be mortified.

Since going live with this review, MadeComfy have replied below to save face, requesting my booking details which they already have.

Here are some of the responses I received through airbn - I've run out of room to show them all, suffice to say, no action and no proactive communications have ever come my way. There are 7 more generic apologies, it's being reviewed blah blah blah msgs.

Hi Barbara, We deeply apologize for the green, unusable pool, which is completely unacceptable given the premium price of your property—this falls far short of the experience we aim to deliver, and we regret any disappointment to your stay.

To resolve quickly, please email photos/video immediately to (email address) with Subject: “Attention: [Reservation Number or Name]”—this allows us to assess and act swiftly.

Confirm here once sent, so we can locate it and forward it directly to our maintenance team. We've already notified them and requested priority action; we'll update you the moment we hear back with an ETA for rectification.

Thank you for your patience—we're committed to fixing this promptly.
The MadeComfy Team

Hi Barbara, I completely understand your frustration and I sincerely apologize for the lack of communication. We're currently reviewing your claims, and I'll ensure to get back to you with a specific timeline as soon as possible. Thank you for your patience!
Aamir & Madecomfy Team

Dear Barbara,
Thank you for sharing the images and details regarding the pool cleaning concern. To help us locate your email and review the case promptly, could you please confirm the email address you sent it from and let us know when you first reported the cleaning issue?
The MadeComfy Team

Dear Barbara,
Thank you for sharing the details and pictures through Airbnb. We confirm that we have received your email and the information provided. Your case is currently under review, and we will get back to you with an update as soon as possible.
The MadeComfy Team

Hi Barbara, Thank you for your message, and we appreciate your patience.

We’ve raised a refund request on your behalf. Once it is reviewed and approved by our supervisors, the refund will be processed and should reflect in your account within 7–10 business days, depending on your bank.

We’ll keep you updated if any additional information is needed. Thank you for your understanding.
Saloni & The MadeComfy Team

Hi Barbara,
Thank you for your message.
We would like to inform you that the refund has already been initiated for the issues you experienced during your stay. At present, the refund is pending approval from our supervisor as part of the standard review process.

Once the refund is approved by the team, the amount will be processed and should reflect in your account within 7 to 10 business days, depending on your bank’s processing timelines.
We appreciate your patience and understanding, and we will keep you informed should there be any updates. Please feel free to reach out if you have any further questions in the meantime.
Rashmi
The MadeComfy Team

Hi Barbara, The approval process typically takes about 7 to 10 business days. Rest assured, I will keep you updated as soon as the approval is completed. Thank you for your patience!
Aamir & Madecomfy Team

Hi Barbara
Thank you for your message.
We sincerely apologize that we haven’t received any update from our team yet. We’re sorry it has taken longer than expected to keep you informed.
Please rest assured that we are following up and will share an update with you as soon as we hear back.
Thank you for your patience and understanding.
Kind regards,
Maria N & The MadeComfy Team

It was very nice, and they had movies in place, and everything was working fine. I had all the equipment to clean the space if I needed to, everything was easy to locate. I mean in general I had an amazing stay and I can’t wait to go back.

Very easy communications.

Jo's house was great

Great communication and very responsive team.
Great experience and amazing location.

Amazing location close to everything with some amusing kangaroo guests around. Clean and tidy and spacious. Perfect for families and the two levels means there’s a bit of space for relaxation.