MadeComfy Reviews 1,376

Great location to stay shop are close

Spacious, very comfortable and well appointed. Fabulous location close to Yarraville village and all it has to offer.
Look forward to staying again.

The apartment was not ready when we were to arrive. The cleaners arrived late so we checked in the next day. I told them that we needed a late checkout but the cleaners arrived eraly. I was then aske to pay an extra amount because I had allegedly left the place dirty. It was not dirty at all but we needed to pack the contents of the fridge. They have since nagged for payment whoch I have refused

All beds were extremely comfortable. The house was clean and very homely. Privacy was great and loved the location

Great location, clean with great views and close to restaurants and public transport

Great spot, has everything you need and comfortable beds

Location is very good. Short walks to shops, restaurants and clubs. Check in and out instructions good. Premise is comfortable and clean, but lacks maintenance. Parking is only for a small car.

Great unit to stay . 3 good size rooms and very modern unit . It was everything we needed at an affordable price . Great location to restaurants and the ferry straight into the city. Will definitely be staying again.

*EDIT: This review was replied to within an hour of posting it requesting information about me and my property so they can 'investigate' and 'resolve'. To reiterate, I have sent 5 emails to MadeComfy and, to the owner, to "the account managers" over the last 6 weeks and this still has not been addressed. Not even a formal letter of demand with 7 days to pay what they owe me was even replied to let alone paid. It seems the review repliers are much like the onboarding team and only care about appearances meanwhile the team behind the scenes can't even pay owners correctly or on time.
For the review responder: My name is Anastasia Brandon, my property is in Newstead Brisbane and the relevant people responsible for these issues including breaching the legally binding contract we have in place and also violating Australian Consumer Law are Faraz Ahktar and Jaime Carter who have failed to correctly pay me, and other owners, month after month and are yet to pay me what is owed despite a formal letter of demand. I've since lodged a QCAT case and will be taking them to court.

I’ve been with MadeComfy for over 3 months as a property owner and it’s been an absolute nightmare.
The expectations set during onboarding vs reality have been completely different. I was told to expect around $400/night and ~80% occupancy, with estimated monthly revenue of ~$5,500. In reality, bookings have been accepted for as low as $120–$168/night (including over New Year’s Eve when other identical units in my building were $700+), occupancy has been nowhere near what was indicated, and I’ve seen around $1,200/month — significantly less than what I would earn from a standard long-term rental. As a result, I’ve been forced to cover costs out of pocket as this doesn't even cover the mortgage repayments.
Owners also have no control over pricing, so you’re stuck watching your property get heavily undercut.
The biggest issue has been payments. Every payout I’ve received has been incorrect (underpaid) and has required repeated follow-ups. They are currently still withholding money owed from a booking over a month ago, despite multiple emails and even a formal Letter of Demand — which has been ignored. I have had to lodge a a complaint with QCAT and ACCC as they are both in breach of contract and withholding owed money.
There are also serious issues with how bookings are handled. In one case, a guest stayed at the property, but the booking was later cancelled in their system after the stay occurred. I was told in writing that I would still be paid — that payment was never made.
Communication is extremely poor. Emails go unanswered, and it’s impossible to get any response or action.
Other issues I’ve experienced:
Charged $400 for an “entry clean” where the property was not cleaned to a reasonable standard (dust, mouldy towels, etc.)
Listing errors (e.g. missing car park) that I had to follow up and make them correct and a 7 night minimum night that was never discussed with me.
Ongoing cleaning issues (dirty dishes, damaged linen, mould)
I gave them 7 days via a formal demand to resolve outstanding payments before proceeding to Queensland Civil and Administrative Tribunal — and there has still been no response or payment.
The whole point of hiring a management company is to reduce stress. In my experience, this has done the complete opposite and required constant time and effort just to chase basic issues.
If you’re a current owner, I strongly recommend checking every payment against your bookings and being very clear on pricing control and revenue expectations upfront.

Had a wonderful experience with Madecomfy!! Great Stay

DO NOT use this company as a management platform for your property. We signed with Made Comfy for 12 months and it was a terrible experience. The unit sat vacant for the majority of the time, despite us making regular phone calls to find out what was going wrong. They will tell you they use a price algorithm to find out the nightly price, but they would price it ludicrously high and it would sit vacant. Yet in peak times, we were clearing less than $80 per night.
It was an absolute disaster.
Since leaving them and self managing, our unit gets booked within 24 hours of us listing it as available.
It caused an unbelievable amount of stress. They wouldn't listen to our concerns, it was very hard to get in touch with anyone.
It was one of the worst property experiences we have had, and we have been managing/self managing properties for many years.
AVOID at all costs!!

We appreciatwd being able to take our dog to a home. The linens, bathroom and kitchen were clean but the house at Surf Beach needs some overall maintence. It doesnt look like the photos. Cobwebs greet you at front steps, vertical drapes are missing, dust on blinds, dog hair and sand in lounge folds and back yard has a dead branch and long grass.

Opposite beautiful Kirra Beach location was perfect and walking distance to Coolongatta.

My experience MadeComfy, and their partner Belvilla, has been nothing short of infuriating, unprofessional, and deeply disappointing. I booked a property in Melbourne and followed the instruction they provided — including completing ID verification and making payment through the MadeComfy Guest Portal, as their own email stated: “In order to secure your booking, you must fulfil the outstanding payment. The payment can be made using the MadeComfy Guest Portal.”

Despite doing exactly that, Belvilla abruptly cancelled my reservation claiming “missing payment,” even though their cancellation email itself admits that “your payment and this email probably crossed each other.” Instead of resolving the issue, both companies spent the next several days bouncing responsibility back and forth.

I spent hours — literally hours — on chat, email, and phone with both Belvilla and MadeComfy trying to get clarity and a refund for a booking I did everything correctly for. Neither company took ownership. Neither company provided a straight answer. Neither company issued a refund.

To make matters worse, after I made it clear that I no longer wanted the booking due to their mishandling, MadeComfy suddenly “reinstated” the reservation without my consent and then hid behind their cancellation policy, stating: “the standard cancellation policy will apply.” This is after the booking was cancelled by them, not by me.

So now I’m stuck with a reinstated booking I didn’t ask for, no refund, and two companies pointing fingers at each other instead of fixing the problem they created.

This experience shows a complete lack of accountability, transparency, and customer care. When a guest follows every instruction, pays in full, verifies their ID, and still ends up with a cancelled reservation and no refund, the system is broken.

Belvilla and MadeComfy have demonstrated that they cannot be trusted with your booking, your money, or your time. I strongly recommend avoiding both companies entirely.

AVOID AT ALL COSTS *

We just rented an apartment in Gungahlin and on the first night we noticed cockroaches in the bathrooms, showers and kitchen. The second night we spent 4 hours from 12am to 4am killing and cleaning hundreds of cockroaches. This then continued every night for the entire 6 night stay. The place is absolutely disgusting.
They charged a $183 cleaning fee in the price however the carpets had food in them, there were dirty bowls and plates with old food stacked in the cupboards along with the “cleaned” plates, the sheets had yellow stains in them that looked like old urine or sweat, one quilt had old brown stains not sure if it was poop or blood, there were holes in the walls stuffed with old tissues, pubic hairs in the sinks and showers?

We notified the hosts immediately on the second night and demanded to be put in another property for the remainder of our stay or to be refunded so we can find another place ourselves - they could not help us until normal work hours. The next day we waited to be contacted - nothing.
I contacted them again emphasising on the urgency of the situation as we HAVE CHILDREN living in this filth and it was a hazard to their health.
They lied and said they had no complaint Meade previously and they couldn’t help, I then shared the screenshots of the previous conversation regarding the cockroach infestation and they SUDDENLY found the complaint with ease…
They continued to repeat the same response over and over - “we’ve escalated the issue to our team” “we’ll be in contact” “we apologise for the inconvenience”
They offered for one of THEIR STAFF to come out and clean the cockroaches…instead of a PROFESSIONAL - to which we declined as we have young children and pest control whilst staying here would be lethal and toxic to anyone sleeping here. They still refused to put us somewhere else.
We had to stay in this hazardous and unhealthy property.
They refused refund even though under Australian Consumer Law and ACT Health Protection Services they are breaking the law and hosting a health hazard.
Still waiting to hear back from them but we’ve had NOTHING.

This entire past week was meant to be a holiday but instead we were stressed, tired from no sleep and now all sick from this filth we’ve been exposed to.
They charged $1148 for 6 nights in this tiny apartment.
Absolutely appalling company and appalling service - please do yourself the favour of booking elsewhere.
I would rate this 0 stars if I could.

EDIT: they’ve responded here with the SAME response it NO action. They’ve got all my details. They’ll respond in public to save face but nothing behind closed doors. Zero investigation done.

SECOND EDIT: still the same response and no action of communication other than on this review. Where is my refund?

THIRD EDIT: I have had to chase the company up again and again - to which they’ve said I will only be getting a refund of $300 out of the total $1,148 that we paid to be renting in this health hazard. We contacted them on the second day and they made us live in that filth with no option to rent elsewhere or our money back to be able to find somewhere else ourselves. Looks like this case will have to go to the lawyers as well as ACT Health Protection Services. What an absolute headache.

FORTH EDIT: Best possible solution for the consumer and keeping in line with the laws without breaching anything would be to refund our entire stay.
This company is a fraud.

FITH EDIT: almost 4 weeks and still no “expedited” “prioritised” refund they promised. We are now in the midst of a court case against MadeComfy. Their excuse this time: “a glitch in the system”
4 weeks is NOT priority or expedited service.

It was a lovely unit and the directions were so easy to follow. The unit was so to close to teams, wine bars, shops and a great French Bakery directly across the road. Thank you. Cheers Rees

Right up to the time we were encouraged to leave positive feedback they were charming. As soon as we'd done so they slapped in a claim for $131.51 for 'missing keys' which were left as advised and requested by their maintenance team. Don't know who has them but we don't - why would we?!
We have disputed this claim - obviously - but I wish I'd seen the feedback on this company before I'd made the booking.
There was so much wrong with the flat but we didn't share it openly as they'd asked us to leave a good review, so we majored on the convenience of the location rather than the shortfalls about which we advised them privately. Items were broken, including the vaccuum cleaner, drying rack, and other smaller itemsand some advertised items didn't exist like outside furniture and a garden! Not sure much cleaning was done!

Subsequent to long correspondence, this issue was resolved. But it has still put us off booking a property managed by this company again.

We recently stayed in a madecomfy property through Airbnb.
We had many issues like broken bed, broken AC, no internet, freezer was overflowing, hair balls and trash under the bed, hair balls and dust in the bathroom.
Initially the communication was good but after many messages it became clear there was never any intention to repair/fix anything. Just generic apologies and “the team is working on it”.
Our stay was 16 nights and the only thing they could do was a half measure clean, but still left the hairballs and trash under the bed.
We were supplied with one set of sheets and towels for a two week stay, if we wanted more it was an extra charge!
There was never any attempt to fix any of the issues, except for the Internet where they supplied an eSIM that never worked.
They kept telling us they were looking into it and discussing with the appropriate team, nothing ever happened.
There is no local support even though their add states this, all based out of India.
The key collection is from a dodgy smoke
shop where if you have a child with you, they have to wait outside, 18+ only.
Stay away from madecomfy - You have been warned!
Edit/update: This is the exact same kind of response that they constantly came back with every time I requested an update on all the issues. All talk, no action and definitely no respect for their clients. Never again.

4 day stay at a holiday apartment was booked. The listing showed apartment with aircondtioner. When we (me, wife, 2 kids) reached the apartment on 9th Feb 2026, the aircondtioner was not working. We contacted the MadeComfy. The agent requested to cooperate for one night so that they can get the aircondtioner fixed the next day. We cooperated; slept in sweats after a long 850 km drive from Sydney to Gold Coast. The next day, 10th Feb 2026, the agent confirmed the aircondtioner can not be fixed and offered us a full refund. We dropped the keys back on that day and moved to another property. Now MadeComfy is charging us for the night we stayed. This feels very unfair.

This is an appalling company and I would be very careful using them. They not only mispresent the standard of the rentals they offer, they avoid all responsibility to make good. In my recent experience with them, the property we rented was not fit for purpose. The main features advertised were either missing, broken or filthy. For 5 days they told us how sorry they were but, nothing was rectified. The same issues (some related to health and safety) we encountered were also reported by almost every other guest that had booked this same property in the last 12 months. It took many weeks and the ACCC (they were in breach of several Australia consumer laws) to get a partial refund. The rating for this property dropped to below 6 and I now note they have relisted the property as 'new' to the site with no reviews yet. Need I say more about the integrity of this company!