Lodge Plumbing & Heating Services Ltd Reviews 125

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 26 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service provided, highlighting its efficiency and the pleasant experience from start to finish. Many people commend the staff for their professionalism, politeness, and helpfulness, noting that they go the extra mile. Reviewers frequently mention the excellent communication and the tidy work of the installers, who are also described as respectful of property. The overall sentiment indicates a highly positive and satisfying experience for most consumers.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the professionalism and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They installed a boiler when they said they would and it worked. And shuffled some jobs around so they could get it done sooner before the cold weather hit this week. The opposite of dealing with th... See more

Rated 5 out of 5 stars

Absolutely top from start to finish. Any feedback or question along the way was met with respect and attention. The team was friendly at all times and I would use them again. Chris in particular stood... See more

Rated 5 out of 5 stars

From the start, the quote provided was excellent - beating all others easily. The surveyor who attended was quick efficient and polite. The 2 engineers, Simon and Michael, who fitted the boiler were... See more

Rated 5 out of 5 stars

Excellent from start to finish, highly recommend. The surveyor, Nathan and installers, Sam & Chris were all brilliant. Great electricians too. Top quality products at very fair prices. So refres... See more


Company details

  1. Heating Contractor
  2. Plumber

Written by the company

We are a family run business based in Royston Hertfordshire with 18 years experience. We specialize in gas boiler installations and are accredited installers with all of the leading manufacturers., enabling us to offer extra long guarantee's.


Contact info

4.9

Excellent

TrustScore 5 out of 5

125 reviews

5-star
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Rated 5 out of 5 stars

Professional and reliable

Lodge Heating and plumbing installed an airconditioning system at my home in 3 rooms, the engineers, Sam and Simon, were friendly and efficient, above all they were considerate of my property and consulted with me on all aspects of the installation. The guys were very neat and cleaned up after themselves thoroughly, used drop cloths throughout. i would not hesitate to recommend this company for any plumbing work based upon my experience, i shall certainly ask them back for future projects and servicing.

19 August 2025
Unprompted review
Rated 4 out of 5 stars

Air Conditioning installation

Their office was efficient and prompt in responding to our enquiry for air conditioning units in our modern house.
Their surveyor was knowledgable and pleasant, Their prices were reasonable. The installation was efficient and problem free, We are pleased with our purchase.

15 July 2025
Unprompted review
Rated 5 out of 5 stars

Very professional and friendly company

From the first contact, the service was incredible. I had to change the dates for Jack to come and quote and it was no issue at all. The quote was received really quickly after the initial visit. Was clearly detailed what needed to happen and the amount due. As soon as the quote was accepted I had a call and made a deposit. From quote to being completed, it was one week! Chris fitted our air con machine and was incredibly polite and professional. He worked quickly and efficiently. He cleared up any mess made which was very little anyway! Gave my husband a walk through of the machine and some tip tips! Have recommended them to my family! Would not hesitate to use again. Thank you all for your professional service from the office team to the quote and then the installation. Very pleased I came across your business.

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Replacement Boiler

Can’t thank the staff at Lodge Plumbing and Heating Services Ltd. From start to finish I was provided with a fast, professional, informative friendly service together with a reasonable price. Thank you Jack, Chris, Vanessa, Claire and last but not least Michael. I can highly recommend this company

4 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Job

From the start LPH Services have been a joy. From the quote to the air con installation they have been totally professional. The office staff are lovely to speak to, pleasant and efficient. Sam who installed the system went to great lengths to make a clean and tidy job of it and there was no mess left at all. He told us all we needed to know as he demonstrated the unit on completion. For price and professionalism I can recommend this firm very highly.

27 May 2025
Unprompted review
Rated 5 out of 5 stars

I had my A/C unit installed by Lodge…

I had my A/C unit installed by Lodge Plumbing & Heating Services Ltd and would like to say a big thank you. From start to finish Jack from sale's came round gave a quote and was not pushy. I decided to let Lodge Plumbing install my A/C payed 20% deposit . Then Sam the installer came on time as arranged what can I say he was so professional neat and tidy 10 out of 10 with that been said I was in servicing 40 year plus I'm now retired so I know what service I was expecting and Lodge Plumbing ticked all the boxes. Please keep it up as good service is hard to find.I would definitely recommend Lodge Plumbing. I would just like to finish to say I am enjoying The A/C unit with all this hot weather we've been having. Dave

3 April 2025
Unprompted review
Rated 5 out of 5 stars

Great sevice .Highly recommed Lodge plumbing and Heating services

Would highly recommend Lodge Plumbing .
Jack came to survey for a replacement boiler as my valliant combi had started to play up but still working after many yrs. A very nice man with honest opinions and no pressure sales.
Chris came early morning to fit the new boiler, done a great job and left clean and rubbish free.
Thanks to Jack, Chris and Claire for a great job and a very competitive quotation.

27 March 2025
Unprompted review
Rated 5 out of 5 stars

Great service, Great people

Great service, did everything we needed, and Chris really helped us understand what we needed to know. Would definitely recommend for boiler and heating services.

20 February 2025
Unprompted review
Rated 5 out of 5 stars

Would highly recommend Lodge Plumbing …

Would highly recommend Lodge Plumbing and heating services. Chris was friendly reliable and very trustworthy . He was also able to solve our heating issues which two previous companies were unable to do . Will be using their services going forward to all boiler and plumbing issues . Thank you

18 March 2025
Unprompted review
Lodge Plumbing & Heating Services Ltd logo

Reply from Lodge Plumbing & Heating Services Ltd

Thank you for your kind review of our services.

We are delighted to have been able to solve your heating issue, it is a shame we were not the first to come along for you but we are pleased to have been able to rectify the problem.

We look forward to working with you again in the future.

Best Wishes,
LPH Team.

Rated 5 out of 5 stars

Thank you so much to the brilliant team…

Thank you so much to the brilliant team at Lodge Plumbing & Heating. From the start everyone has been very kind and efficient. The quote process was simple and quick, installation seamless and the boiler works great. A special thanks to Claire for her kindness throughout!

1 April 2025
Unprompted review
Lodge Plumbing & Heating Services Ltd logo

Reply from Lodge Plumbing & Heating Services Ltd

Thank you Faye for your time taken to leave LPH Services a review.

You were also lovely for our entire team to work with and it really is our pleasure to have been able to help you with your situation. We strive to be more than an installation company and we are pleased you got to experience this.

Best wishes to you for the future,
LPH Team.

Rated 5 out of 5 stars

From the start these guys stood head…

From the start these guys stood head and shoulders over the competition. Jack came out to assess what was needed, a lovely man with an honest aura. He definitely knew what he was talking about and he explained what I needed without the pushiness.
The Lodge crew were around a few days later, smashing young men who worked fast and hard, got the job done perfectly, which was fitting a new boiler and radiators. Efficient, thorough and value for money!
So far couldn’t be happier.

28 February 2025
Unprompted review
Lodge Plumbing & Heating Services Ltd logo

Reply from Lodge Plumbing & Heating Services Ltd

Thank you very much Catherine for taking the time to review LPH Services and your detailed review.

We are so appreciative of the time taken to leave us a review.

Best wishes to you,
LPH Team.

Rated 5 out of 5 stars

A pleasure to do business with this…

A pleasure to do business with this company. Very personable and professional right from the surveyor to the proprietor and the fitters. Very competitive and no hard sell. Would recommend them to anyone.

12 March 2025
Unprompted review
Lodge Plumbing & Heating Services Ltd logo

Reply from Lodge Plumbing & Heating Services Ltd

Thank you so much Alan for this review of LPH Services.

You was a pleasure to converse with and we are already looking forward to speaking with you next year when your boiler servicing is due.

Take care,
LPH Team.

Rated 5 out of 5 stars

Hi looking at getting a new boiler…

Hi looking at getting a new boiler installed contacted Lodge lovely people in the office.
Jack came did the survey sorted out what was needed. Given that I work shift and my wife works normal hours needed quite specific requirements. Came up with a solution and a quote we we happy with.
Sam and Chris came and installed the boiler and control systems. All the staff were lovely helpful and polite. The work was done to our complete satisfaction and everything left neat and tidy. A lovely company to deal with would highly recommend them.

18 February 2025
Unprompted review
Lodge Plumbing & Heating Services Ltd logo

Reply from Lodge Plumbing & Heating Services Ltd

Thank you for a very kind review of our services.

It really is appreciated when our customers take the time to review our services, it assists other customers to know the kind of company they are working with.

We are pleased you had a great installation and look forward to seeing you next year when your boiler servicing is due.

Best Wishes,
LPH Team.

Rated 5 out of 5 stars

New Boiler Installation

Great service from a Company whose details were sent to us by Checkatrade with several others, they gave us a competitive quote for supplying and installing a new external oil fired boiler and a firm date for carrying out the work. Chris and Sam turned up early on the agreed date and at the end of the day the work had been completed and the new boiler was providing heating and hot water to our home.

13 February 2025
Unprompted review
Lodge Plumbing & Heating Services Ltd logo

Reply from Lodge Plumbing & Heating Services Ltd

Thank you for your kind review of the LPH services team.

We were delighted to do your installation.

Best wishes,
LPH Team.

Rated 5 out of 5 stars

5 star company

Thankyou Chris & team for installing my boiler you went above & beyond to get my heating working properly I would give you more stars if I could, you and your team are a credit to the profession
Many Thanks D Plested

3 January 2025
Unprompted review
Lodge Plumbing & Heating Services Ltd logo

Reply from Lodge Plumbing & Heating Services Ltd

Thank you for this review David.

We wish you could give us more stars but are thankful for the 5 stars you have given us and the time taken to leave this review.

See you next year for your servicing.
Best wishes,
LPH Team.

Rated 5 out of 5 stars

Excellent Customer service throughout

After some 18+years and frequent issues in the last 12 months, our system boiler finally "gave up". I initially contacted my local self employed plumber who serviced the boiler and he diagnosed a mother board issue (probably the most expensive to resolve!!).
After deciding to change the boiler, the local guy quoted price and delivery but then proceeded to change both on a number of occasions!!
Being without heating is no joke, particularly at this time of year! So I made some initial enquiries on line. As a consequence, I was contacted by Vanessa at Lodge. She fully understood that I was trying to progress with my local guy, wished me well but said she would be happy to help if needed.
After losing the best part of the week having a series of broken promises and still having no heating, I decided to call Lodge first thing on Friday 24th January. Their prompt response and an apparent desire to help was excellent. From this contact with Vanessa she arranged a site survey later that day. Jack's help and advice on the visit was invaluable and he agreed to quote a couple of alternatives later that evening - exactly as happened. Claire advised me with earliest possible fitting days and associated arrangements. By close of Friday we had accepted the quote and arranged fitting for Wednesday 29th!! Every part of the arrangement was confirmed by email - no misunderstandings! I was advised that the fitter would arrive between 8 and 9 and "Sam" was on the drive at 7.50!! He was later joined by Chris who completed the tests and commissioning.
I have no hesitation in recommending the services of Lodge - my experience shows them to be fully Customer oriented, totally dependable promises and excellent service. Their staff are friendly, thorough and very professional.

29 January 2025
Unprompted review
Lodge Plumbing & Heating Services Ltd logo

Reply from Lodge Plumbing & Heating Services Ltd

Thank you so much for this very detailed review of your experience using LPH Services.

We are very pleased that after a difficult time we were the ones who were there to assist you and we look forward to retaining a great working relationship with you each year for your boiler servicing.

Best Wishes to you,
LPH Team.

Rated 5 out of 5 stars

At last, a trustworthy company

Needing a new combi boiler but had no previous good honest plumbers so had to start from scratch. Ended up using the web and some word of mouth but not recommendations, cam across Lodge Plumbing and Heating Services and booked a quote.
From the get go they and all their staff were professional and considered exactly what I was asking for, from the initial site survey to the installation and all the office back up this was a very pleasurable experience.
Special shout out for Sam the installer, clean, tidy and very conscientious in someone’s home 👍.

The quote was fully written out and crystal clear and the price very competitive indeed.

I would definitely speak highly of Lodge Plumbing and Heating Services Ltd

Thanks

27 January 2025
Unprompted review
Lodge Plumbing & Heating Services Ltd logo

Reply from Lodge Plumbing & Heating Services Ltd

What a very lovely review, we thank you for taking the time to detail your experience and it is a pleasure to have assisted you.

We will be in touch for your servicing next year.

All the best,
LPH Team.

Rated 5 out of 5 stars

Thanks to Lodge Plumbing the all…

Thanks to Lodge Plumbing the all process of changing the boiler was extremely simple.
They do exactly what they say, from the beginning to the end of the job.
The people in the office always answer the phone in seconds, helping as much as they can with any problem.
The engineers did a fantastic job and put the new boiler in no time.
This is a bunch of genuine people, it felt like back in the days when people care about what they do.

28 January 2025
Unprompted review
Lodge Plumbing & Heating Services Ltd logo

Reply from Lodge Plumbing & Heating Services Ltd

Thank you for this kind review Savio.

We were delighted to do your installation and converse with you, along with assisting your other properties older boiler to get this working.

We also must take you up on the dance classes our office team would enjoy coming along to one of your sessions.

Best Wishes,
LPH Team.

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