Lookiero UK Reviews 

The first few boxes were great and had clothes in that I wouldn’t normally buy but I kept. However then this changed, I started to get clothes more suitable for a pensioner, and polyester stretchy trousers which nobody needs. I fed back but still kept getting rubbish choices sent through. Also the sizes are European so if you’re a size 12 you’ll be given large or extra large which isn’t great mentally.
The last straw for me is with the last box. Evri lost the parcel and I’ve been trying to contact Lookiero now for a week but I just keep getting reminders I need to complete checkout. No one responds to emails. I’ll be cancelling after this, once I can get the app to come off the checkout page.

Sometimes I receive garments which I have said either doesn’t suit me or having skin problems no good for my skin

Alway good quality never a problem if you send anything back

Very hard to get a response on email when something goes wrong

The items i received were awful, too big and over priced, the 2 pairs of trousers received were almost identical. everything has been returned and i wont be using them again. asked for my deposit back and still not received it. Told it would be deducted if i purchased something. If they take £10 from every customer and ship out awful clothes they know will be returned, that sone hell of a deal for them. stay well away

Excellent choice of clothing and exceeded my expectations

Cancelled my subscription after one package and the second preview, since the selections were awful. Unfortunately, their definition of cancelled isn't the same as everyone else's and two days after I received a "This is to confirm your subscription has been cancelled" email, they took money from my account. Apparently when they say "cancelled" they just mean fewer deliveries or something. Absolute con artists. Avoid.

I tried this package to see if it would suit me and so far I’m enjoying the experience, I’ve sent a few items back but that’s because I had something similar but give it a try.

I would not recommend lookiero unfortunately I have been let down and the customer service is awful.

I received a monthly box and needed a pair of jeans a size up. I paid for the jeans -£10 styling fee & sent the original size back.

I had no tracking update on the new size, when I chased up it turns out evri had delivered to the wrong address. Lookerio expected me to go looking for my parcel & ask around for it.

Eventually I received the refund but they refused to give me the £10 styling fee which acted as a deposit for the jeans. They're only offering £10 off the next box which I don't want as I have no more faith in the service. Why am I £10 down because the delivery company lost my parcel?

My lookerio experience was excellent really easy to order and really easy to send stuff back

Choices sent match my brief and have made me think about what I wear more carefully
The packaging is great and returning items is simple & uncomplicated

I just think it’s a great service. Only had one box, but kept two items and look forward to the next one. Would have kept one more if it hadn’t been for price

I have had a great experience with this service. I have tried things I wouldn't normally pick of the peg but ended up loving. I hate trying clothes on in dressing rooms so to do it from the comfort of my own home makes a huge difference in how I feel when trying the clothes on (not flustered and hot). Highly recommend this service.

Initially, (Julia) tried to help with my return. Evri are useless in my area, so it didn't work. I returned, using RM, the items..most of which weren't in my size. I was charged (correctly) for the 1 item I kept. I have since been charged twice for the items I returned and again for the item I have kept, resulting in a huge charge of nearly £400! I cannot get (Olivia) to understand that they have completely messed this up and are causing me financial issues! I am at my wits end with them.
Avoid!

Absolute scam. Refused to issue return label although asked 9 times as soon as parcel was recieved. Took £177 from account and refusing to allow me to return even though no label was accepted. SCAM AVOID AVOID. SCAM.

Received my 1st box & kept all the items. My comments were taken on board regarding colours which made a huge difference. This allows me to try styles I wouldn't normally choose myself & prices were reasonable

Love the monthly box to open and being able to give some ideas on what I may like but personal shopper chooses then you can try on different things work out what suits you best it’s amazing

Having a different perspective on my clothes. Getting clothes I wouldn't ordinarily consider, but they look great. getting clothes that really fit and suit me . I appreciate the frequent communication, as I get really quite excited waiting for my box to arrive. The clothes are really appropriate for my size and age. Good value for money Thank you.

Pros:
Easy delivery and returns

Cons:
They did not take on board my size or shape (extremely petite size 4 and 4'10) and sent me items that were at least 2, if not more, sizes too big and not petite and not my style at all. One item looked like a Granny's bed jacket - they literally were trying to dress me like an 80 year old. What's the point in inputting all your sizes and style choices if they just ignore it and do what they think. I had one box before, 4 years ago and kept one dress that I still wear (it's one of my favourites) so thought I would give them another chance but never again - absolutely dreadful! I gave 2 stars because the process is great but the execution is terrible.