Longdan Reviews 

Delivery service

Had an issue with the delivery and the customer service agent helped get my package delivered to the correct address. Order was complete, nothing got damaged in transit due to being well packed. Expiry dates were long which was appreicated.

I always get my matcha from Longdan, and I couldn’t recommend them more! My orders are always delivered quickly and arrive perfectly packaged. The customer service team is also incredibly responsive and helpful. I’ll definitely continue purchasing from them!

I ordered 2 bottles of leather sofa cleaner.
The bottles are tiny !
The advert used is totally misleading.
The product is awful it has actually made my old sofa look worse .
I have contacted customer service sending photos of the sofa. They offered to send me another product if I pay £2.85 postage.
The tell me that the factory is overseas and that I would have to pay the return postage .
Awful!
This product is definitely not fit for purpose.

Used to be problem free then several bad experiences. Kept advertising goods on their website that were not available, causing a lot of inconvenience. I suspect it was to get customers through the door. Not very apologetic about the hassle caused. Last straw was an attempt to overcharge for shipping when I had bought well over their threshold for free shipping. Having lost trust and patience, I asked them to cancel the whole order, which they agreed to do, in writing. I made a purchase elsewhere with another supplier. But then lo and behold, Longdan sent the order anywhere, slyly refunding only the cost of the shipping which I had called them out for. Sharp practice. Beware.

Fantastic products always delivered promptly. Now a regular in my food ordering

Thank you everything went smoothly from ordering online to delivery, and the product is still delicious.

I’ve been a regular visitor to Longdan Crawley for a while now, and I’m always so impressed with the variety of products on offer. It’s exactly what I need for my Chinese and Japanese cooking—the range is so much better and more authentic than what you can find in the big supermarkets like Sainsbury's.

​I also wanted to specifically mention the service I received from Paul at the till. He was incredibly welcoming, friendly, and helpful.

It’s always a pleasure to shop somewhere where the staff take the time to be so personable and attentive. Highly recommend this store!

Always a pleasure shopping with Longdan as they usually have everything my household require.

I got what I wanted through the website! Happy with all items received!

Best slushy ever will come back again till I died

The purchase and delivery went very smoothly.

Quick delivery 👍

CUCKOO Twin Pressure Rice Cooker (for 10) CRP-RT1008F 1.8L; Voice Guide Function should be : Korean, English.
But I got the Cooker, the voice guide is Korean , Mandarin. 👎

Well done. I enjoyed the groceries. Delivered promptly and in good condition.

Happy to buy some Vietnamese foods and the quality are good and service is efficient.

I would definitely buy from this company again. The delivery came the next day in a safe secure box. Brilliant service

Whenever anything is out of stock, they automatically refund without asking for alternative even if you chose to be asked.