While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and professional attitude, making the entire process easy to understand and navigate. Many people highlight the exceptional customer service, noting that the team is dedicated to achieving the best results and provides excellent communication throughout. The service is consistently described as efficient, quick, and streamlined, with reviewers appreciating the fast response times and smooth user experience. However, some customers were dissatisfied with the service, mentioning that they wasted time without a positive outcome. A few other people also felt that the company avoided answering questions and used delay tactics, leading to frustration.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Clients share positive opinions on service, consistently highlighting its helpfulness and efficiency. Many... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the ease and quickness of the... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the quick and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My name is Louis Richards and most recently have dealt with Jamie Knight in getting a business loan for myself. I have to say Jamie has been an absolute pleasure to deal with. He made it all very easy... See more

Rated 5 out of 5 stars

Jonas was patient and steered me through the process. He could have become irritated with me but he maintained his professional and friendly attitude throughout. Bravo

Rated 5 out of 5 stars

Micah was awesome. Very diligent and helpful. Always followed up when they said they would. Very polite and professional. Great all round service.

Rated 5 out of 5 stars

Edlyn was amazing definately a 5 star review High communication Support the entire way through process Support and easy process Thank you


Company details

  1. Alternative Financial Service
  2. Loan Agency

Written by the company

Since 2016, LoansOne has helped Australian businesses get the funds they need, when they need them. 80+ lenders. One simple application. We do the heavy lifting so you can get back to running your business. All business loans, in one place.


Contact info

4.8

Excellent

TrustScore 5 out of 5

79 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Business loan

When I'm about to give up on getting loan,Jonas approach during the process of the loan was top notch and make sure the loan was approved and put smile to my business. Thanks Jonas you have a big heart.

4 May 2026
Unprompted review
Rated 5 out of 5 stars

I can not recommend Raz enough

I can not recommend Raz enough! He was so helpful and in constant contact throughout the whole process.
I will be saving his number for any future help as he will be the first person I contact.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Job Lanie

Lanie did an excellent job seeking funds from various lenders and coordinating for our preferences.
She was responsive and helpful at all times.
Very appreciative of the support and result.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

I had an amazing experience working…

I had an amazing experience working with Mel at LoanOne. From the very beginning, she was incredibly supportive, knowledgeable, and genuinely cared about helping me achieve the best outcome. She guided me through every step of the process, made everything easy to understand, and was always available to answer my questions.
Thanks to Mel’s dedication and professionalism, my business loan was approved smoothly and much faster than I expected. I truly appreciate her hard work and commitment. I highly recommend Mel to anyone looking for a reliable and trustworthy finance expert. Thank you again, Mel

Fahimeh

29 April 2026
Unprompted review
Rated 5 out of 5 stars

The Real Deal $$$

Upon expressing my interest to attain a non-secure loan I was connected with a loan specialist almost instantaneously. EA (yes her name) was the agent assigned to assist me through the seamless process. EA not only exhibited great listening skills but she also provided me with a confident level of assurance she'd be able to ascertain the funds I was seeking.

There was no high-powered salesmanship but rather a personalised approach that paired well with my budget and ability to work within an affordable payback structure.

LoansOne and EA is a trusted agency in which I'm certain I'll engage with again in the future ahead.

Highly recommended!!

16 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look