LineOnline was the only outlet which allowed me to purchase Einhell secateurs WITH extension pole - UK and Germany failed me big-time. It came via Italy: LineOnline.it. Still can't understand why, bu... See more
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Review summary
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The service from Lineonline during the purchase of a pellet stove was good and the delivery was prompt. BUT the first stove delivered by DHL had been removed from its pallet and all the casing was cru... See more
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Price was cheapest I could find online for a generator. It was delivered quickly (considering it came from overseas) and without issue. I've only deducted a star as I think it must have been in stock... See more
Company replied
Listen I got them all wrong. Just that when ordered straight away there was no confirmation email and the parcel comes from Italy.. great service just could do with more information for the customers... See more
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Company details
Written by the company
Lineonline.co.uk is your trusted e-commerce site for safety equipment, gardening tools, and DIY supplies 👷♂️🏡🛠️. Our mission is simple: to make your shopping experience easy, fast, and secure. We're proud to offer competitive prices on a huge range of quality products. We're passionate about what we sell, which is why we carefully select our brands to ensure you get durable, reliable gear you can truly count on. Our shipping is fast 🚀 because we know you can't wait to get started on your projects. Plus, your purchase is always safe with our easy, no-hassle 30-day return policy 🤝. Your satisfaction is our top priority! For businesses, we have a dedicated program 💼 designed to simplify large-volume purchases, helping you save both time and money. When you shop at Lineonline.co.uk, you're not just buying a product—you're choosing a partner committed to excellent customer service and fair prices. Every review you leave helps us grow and improve for you. Join thousands of satisfied customers and discover why we're the top choice for all your professional and personal projects in Europe. 👍
Contact info
Bibbiena (AR), via Filoteo Alberini, 25, 52011, bibbiena, Italy
- info@lineonline.it
- lineonline.co.uk
3.9
Great
276 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
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Great transaction
Great transaction, ordered, paid. item was delivered quickly and on time.
1 October 2026
Reply from Lineonline UK
Hi Marc,
Thank you so much for your 5-star review!
We are thrilled to hear that you had such a smooth experience from checkout to delivery. Providing a quick, secure purchasing process and fast, punctual shipping is exactly what we strive for on every order at Lineonline.
Thank you for your trust, and we look forward to serving you again on your next purchase!
Best regards,
Lineonline Team 💚
Not very happy I paid £100 for rebock…
SCAMMERS. DO NOT 🚫 BUY anything from here. Not very happy I paid £100 for reebok safety shoes thinking might be comfortable as I'm working 8 to 10 hours in warehouse. Shoes are so hard like wood. Extremely uncomfortable. Now the refund postage is costing me another £50 like WTF.Regretting my £100. So disappointed 😔. No customer service no one here to assist the customer.
2 October 2026
Unprompted review
Reply from Lineonline UK
Dear Nasreen,
This review surprises and saddens us greatly, especially given the unfounded accusations made against us. We would like to point out that if you did not receive an immediate response at first, it is because your email arrived after our offices were already closed. However, we promptly reached out to you the very next morning to begin handling your case.
Currently, the situation is on hold solely because we are waiting for your reply to our request for further details, without which we cannot proceed with assistance.
We remind you that we are at your complete disposal via email to resolve this issue together: we invite you to check your inbox (including your spam folder) and reply to us as soon as possible to finalize the process.
Rachele,
Customer Care Manager
Great company prices& customer service…
Great company prices& customer service class would recommend
21 September 2026
Reply from Lineonline UK
Hi Gordon,
Thank you so much for your 4-star review!
We are delighted to hear that you had such a great experience with our prices and that our customer service hit the mark for you. Providing top-tier support and great value to our customers is what we strive for every single day.
Thank you for your recommendation and for choosing Lineonline—we look forward to serving you again in the future!
Best regards,
Lineonline Team 💚
Not free exchange
Unfortunately, the website provides false information – exchanging shoes due to a fault on the seller’s part is not free of charge; I do not recommend it
14 September 2026
Reply from Lineonline UK
Dear Anna,
Thank you for sharing your feedback and for letting us know your point of view.
I sincerely regret that your experience with our service did not meet your expectations. However, I would like to remind you that our commercial policies, including shipping costs, return procedures and expenses, and replacement management, are clearly indicated and accessible on our website prior to making a purchase.
We operate with maximum transparency so that every buyer can evaluate all logistical and economic details in advance. For this reason, every procedure is applied in strict compliance with the established terms of sale accepted at the time of order.
I would also like to remind you that if you encounter a defect covered by warranty, it must be reported promptly by sending a specific communication via email to info@lineonline.it, so that our team can verify the situation.
Rachele,
Customer Care Manager
Not recommended …
The service is not so good no free delivery when you order plus if you order and you don’t like the item or is not the right size you have to pay the return shipping and from Uk with FedEx is £25 plus I paid £15 to get it plus they don’t exchange the item you have to return the item wait for the item to be received and then wait another week to get the refund then order again and again pay the shipping.
I don’t recommend. That is true the item is cheaper compared with other sellers but if you add the shipping cost plus return is not worth the time and money.
Hi I don’t know how to reply to your reply message but I am writing here like un updated
Do don’t trust what she said on reply
For all the Coustemer
If you don’t believe me order an item and then try to send it back if you don’t like see if you have to pay the delivery and then if you want to return see if you pay the return.
15 September 2026
Reply from Lineonline UK
Dear Ionel,
Thank you for sharing your feedback and for letting us know your point of view.
We sincerely regret that your experience with our service did not meet your expectations. However, we would like to remind you that our commercial policies, including shipping costs, return procedures and expenses, and the management of refunds separate from new orders, are clearly indicated and accessible on our website prior to making a purchase.
We operate with maximum transparency so that every buyer can evaluate all logistical and economic details in advance. For this reason, every procedure has been applied in strict compliance with the established terms of sale.
Rachele,
Customer Care Manager
Great Pellet stoves
Great products. I have purchased Pellet stoves over the last 3 years. They have arrived exactly as ordered and are still working perfectly. I would only order from them in the future.
9 September 2026
Reply from Lineonline UK
Hi Grant,
Thank you so much for your 5-star review!
Having you as a returning customer over the last three years means the world to us! We are thrilled to hear that your pellet stoves arrived exactly as expected and continue to work perfectly season after season. Long-term reliability and product quality are what we strive for every single day.
Thank you for your loyalty and trust in Lineonline—we look forward to serving you again whenever you need us!
Best regards,
Lineonline Team 💚
Grazie mille, LineOnline.it!
LineOnline was the only outlet which allowed me to purchase Einhell secateurs WITH extension pole - UK and Germany failed me big-time. It came via Italy: LineOnline.it. Still can't understand why, but I got the product eventually although it took a while longer than expected. Had to pay extra for transport, of course.
Delighted with this service.
7 September 2026
Reply from Lineonline UK
Hi Eddy,
Thank you so much for your 4-star review and for sharing your experience!
We are delighted to hear that you managed to purchase the Einhell secateurs with extension pole via Lineonline.it and that you are happy with your new tools!
At the same time, we sincerely apologize for the issues you experienced while trying to order through our UK and German websites. We are very sorry for the inconvenience this caused. Please be assured that our technical team has been notified and is already working to fix these platform issues as quickly as possible to ensure a smoother experience in the future.
Thank you again for your patience, understanding, and trust in Lineonline!
Best regards,
Lineonline Team 💚
The order was over 4 weeks late and the…
The order was over 4 weeks late and the customer service was none existant I tried numerous times to get an answer and only got your robot I have always got work wear and clothing from you but if it is going to be going down this level of service and information I shall look some where else in future
4 September 2026
Reply from Lineonline UK
Dear Customer,
We would like to thank you for sharing your feedback, and we sincerely apologize for the negative experience you had with this order.
We would like to point out that delivery was initially scheduled for the second half of August; however, due to our suppliers' usual summer closures, the delay inevitably extended, lengthening the waiting time beyond what was anticipated.
We completely understand your frustration regarding the lack of timely communication on this matter, and we will take your observation to heart to improve our service. Regarding customer service, we assure you that it is regularly active and takes charge of all requests. Naturally, human staff only respond during office opening hours, while inquiries are initially handled by our virtual assistant to be correctly assigned to the appropriate category or department. In any case, we would like to remind you that it is always enough to ask the bot to speak with a human operator to be put in direct contact with our team.
Thank you for the loyalty you have shown us over the years, and we hope to regain your trust in the future.
Rachele, Customer Care Manager
You are advertising uk half size 9.5…
You are advertising uk half size 9.5 but sent me a uk 10 and then claimed it was my fault for not ordering EU size! If you can’t supply a uk 9.5 you should not advertise this! Thankyou for your response, you did try and collect the shoes at a time I advised twice I would not be in, then you suggested that I take the shoes to my local fed ex collection point only to find you had sent the wrong label. At this point your customer service advisor, said I will look into it and I have heard nothing since, so my negative score still stands
2 September 2026
Reply from Lineonline UK
Dear Darryl,
I am sincerely a bit surprised by this negative review, as we had already arranged for the collection at our expense of the shoes in the incorrect size.
Unfortunately, not all manufacturers provide direct UK sizes, and sometimes it is necessary to convert these into EU sizes before purchasing; for this reason, we always clearly indicate the EU size within the listing, precisely to avoid any misunderstandings or evaluation errors.
In any case, we would like to emphasize that we have handled the matter promptly: as soon as the shoes arrive back at our warehouses, we will immediately issue the refund.
Rachele, Customer Care Manager
Avoid – Extremely Poor Communication and Delivery
I placed an order with Lineonline.co.uk on 10th July for a gateway to programme an irrigation system for my vegetables whilst I was away. At the time of ordering, the website stated a delivery timeframe of 3–4 days.
My holiday began on 31st July, and the order was due to be delivered at the latest on the 27th, I received absolutely no communication or response. To date I have never received an email stating what the issue was, their response to an email was to send an invoice.
Unfortunately, when I returned from holiday, all of my vegetables had died due to the heat and lack of watering. The entire reason for ordering this system well in advance was so that I could have it installed and working before I went away.
Eventually, I asked my partner to email the company in Italian, as it became apparent that despite operating through a .co.uk website, they were not actually based in the UK. Even then, we received no response. The item finally arrived at the end of August — around six weeks after ordering and long after it was needed.
To make matters worse, despite ordering through a UK website and providing a UK delivery address, the item was supplied with a European two-pin plug, meaning I still cannot use it without obtaining an appropriate UK plug or adapter.
The complete lack of communication and extremely delayed delivery has made this a very frustrating experience. I would avoid this company at all costs.
I will update this review following their response to my request for a UK plug.
Edit 08 Sept in response to Lineonline customer service
Customer service is very poor, the zone of response is aggressive and trying to offload the issue as a customer issue. Their response below highlights this, the email Rachele responded to was the email I sent on the 6th Sept after receiving the item with a 2-pin plug (still not resolved or communicated with). If they spent the time looking for emails (one sent 23rd Aug chasing the order placed on the 10th July and the latest email sent 6th September) rather than aggressively responding to 'customers' then issues may get resolved.
I would still avoid at all costs.
I will add an update re. plug issue if it ever gets looked at.
Update 08/09/26 - response re. plug, I'm just trying to be transparent, below is from customer service:
Dear customer,
Please note that the product is equipped with a standard European plug, as intended for this item. Since a UK-type socket was not specified on the website, you will simply need to use an adapter to use it correctly.
Rachel,
Customer specialist.
This is despite the website using .co.uk and the postal address stating UK address, this doesn't look like customer satisfaction is of primary importance. The responses are always aimed to put the customer down.....very poor
*Update as at 16/09/26
They contacted me with a pre-paid collection to look at the item re. plug, everything during that stage is going well.
10 July 2026
Reply from Lineonline UK
Dear Alan,
We sincerely apologize for the delay in the delivery of your order and for the frustration this has caused regarding your irrigation system.
Regarding your communication, we would like to clarify that prior to yesterday's email—to which we promptly replied—we never received any previous contact or messages from you. Please also note that our company's location in Italy is clearly stated on the UK version of our website.
Furthermore, we have not received any email from you requesting clarification or assistance regarding the plug type. If you contact us at our correct email address, info@lineonline.it, we will be more than happy to look into this and assist you further.
Customer satisfaction is of primary importance to us, and we are always committed to resolving any issues our customers may experience.
Rachele,
Customer Care Manager
Reply from Lineonline UK
Hi Radu,
Thank you so much for your 5-star review! 👍
We are thrilled to hear that you enjoyed the quality of your order, our fast delivery, and that you see us as a trusted business. Delivering high-quality products with a fast and reliable service is at the core of what we do every day at Lineonline.
We truly appreciate your trust and look forward to welcoming you back for your next purchase!
Best regards,
Lineonline Team 💚
Easy to order
Easy to order, good communication and get up to date on delivery times. All round good service.
19 August 2026
Reply from Lineonline UK
Hi Michael,
Thank you so much for your 5-star review!
We are delighted to hear that you found ordering so easy and that our updates on delivery times kept you well-informed throughout the process. Providing clear communication and a seamless shopping experience is always our top priority at Lineonline.
We truly appreciate your feedback and look forward to welcoming you back for your next order!
Best regards,
Lineonline Team 💚
I'm still waiting on an order
I'm still waiting on an order, from the 02/08/2026 Money has left my bank account on the same day, no email confirmation was sent, order is still reading 'processing' (it's now the 17th August), no tracking information has been sent and no one will respond to any of my requests for information. The 'contact us' WhatsApp number does not work. The chat bots say do you want to speak with a human agent, you hit yes, no one contacts you.
**Update** Contact has been made 12.21pm and a reorder is scheduled for 7-8 working days. Apparently an error in stock level was the cause of the delay.
Feeling better but cautious!
17 August 2026
Unprompted review
Reply from Lineonline UK
Hi Augustin,
Thank you so much for your 5-star review!
We are thrilled to hear that you enjoyed our service, fast delivery, and unbeatable prices. At Lineonline, we work hard every day to combine top-quality products with quick dispatch and the best value for our customers.
Thank you for your trust, and we look forward to serving you again soon!
Best regards,
Lineonline Team 💚
Ordered a hedge trimmer listed as in…
Ordered a hedge trimmer listed as in stock. Eventually received an email stating that they were out of stock and could not be reordered. I did receive a prompt full refund BUT my spam folder has been inundated with Italian junk emails ever since. Is this a coincidence?
13 July 2026
Unprompted review
Poor website
Poor website, they charge for return over 40. £ and not respond for any message. Don’t order from this website!!!
20 July 2026
Reply from Lineonline UK
Dear Beata,
I regret your comment, however I would like to point out that we have no record of any communication from you through our official channels. Our customer service is active and regularly available on the days and hours indicated on the website, ready to provide assistance with the utmost promptness to all our buyers, as usual.
I therefore invite you to avoid unfounded statements that could be considered defamatory. I am certain that this is just a misunderstanding and remain at your complete disposal: if you need assistance, please write directly to the address info@lineonline.it and we will be happy to answer you as soon as possible.
We also note that, according to our systems, the package has been regularly delivered.
Rachele,
Customer Care Manager
Item was in stock and easy to find
Item was in stock and easy to find. My only qualm was the postage was very expensive for the size of package.
24 July 2026
Reply from Lineonline UK
Hi Caroline,
Thank you so much for taking the time to leave us a 4-star review!
We are pleased to hear that you found the product easily on our website and that it was in stock ready for dispatch. At the same time, we truly appreciate your honest feedback regarding the international shipping costs for smaller packages. Because our items are dispatched directly from our central European logistics centers via tracked courier services, postage fees can sometimes feel higher for smaller items.
We are constantly working with our delivery partners to find the best balance between speed, tracking reliability, and competitive shipping rates. Thank you again for your valuable input and for choosing Lineonline!
Best regards,
Lineonline Team 💚
Where is my parcel?
My hedge trimmer was supposed to be delivered end July. This is now 2nd August and have had no communication from you to give me a tracking number. Very dissatisfied with the service so far.
24 July 2026
Reply from Lineonline UK
Dear Norma,
Thank you very much for contacting us, and I sincerely apologize for the wait and the inconvenience caused regarding the delivery of your hedge trimmer. I completely understand your frustration for not receiving timely updates.
As indicated at the time of purchase, the order required approximately 12 business days for processing, because the merchandise was not immediately available in our warehouses and needed to be restocked by our supplier.
However, the package actually shipped earlier than the scheduled date, but unfortunately, we are currently experiencing a delay by the courier, whom we have promptly and strongly urged to expedite the delivery.
I am personally monitoring the shipment step by step, because customer care and your total satisfaction have always been our top priority. We will do everything possible to ensure your order arrives as soon as possible.
We remain at your complete disposal for any further updates or needs. We wish you a good day.
Rachele,
Customer Care Manager
Despite the distance
Despite the distance, really quick delivery. Great safety shoes. Thank you.
24 July 2026
Reply from Lineonline UK
Hi Andrew,
Thank you so much for your 5-star review!
We are delighted to hear that you are impressed with your new safety shoes and that our international shipping reached you so quickly despite the distance! Delivering top-quality protective footwear combined with reliable, fast logistics across borders is always our main goal at Lineonline.
Thank you for choosing us, and we look forward to serving you again in the future!
Best regards,
Lineonline Team 💚
**Disappointing experience with…
**Disappointing experience with LineOnLine – incorrect sizing and poor customer service**
I ordered a pair of Reebok F4 Adventure safety shoes from LineOnLine . The website and order confirmation clearly stated the size as **10.5 UK / 45 EU**
When the shoes arrived, the box and shoes were marked as **UK size 11**, meaning the item supplied did not match the advertised UK size. I contacted customer service expecting this to be resolved, but instead I was told that I had ordered EU size 45 and that the shoes supplied were correct.
The issue is not the EU size — it is the incorrect UK size information provided and the fact that I received a product that did not match the description I ordered. I was also left having to pay **£21 return postage** for an error that was not mine.
A better response would have been to acknowledge the sizing information issue and cover the return cost,Unfortunately, the way this was handled has left me very disappointed and I would be cautious about ordering from LineOnLine again,
Thank you for your response.
Unfortunately, your reply does not address the issue I raised.
I fully understand that manufacturers may use different EU-to-UK size conversions. However, your website and my order confirmation specifically stated UK 10.5 / EU 45. The shoes I received are clearly marked by the manufacturer as UK 11 / EU 45.
My complaint is not about the EU size. It is that the UK size advertised on your website did not match the UK size of the product supplied. As a customer, I am entitled to rely on the sizing information provided at the time of purchase.
Had your website correctly stated that the shoes were UK 11 / EU 45, I would not have ordered them.
20 July 2026
Reply from Lineonline UK
Dear Marc,
Thank you for contacting us and for bringing your issue to light. We understand your perspective regarding the sizing issue and would like to provide you with some clarification.
The dual size indication (EU and UK) is provided specifically to offer a complete overview at the time of purchase. Each manufacturer independently determines the conversion between different sizing systems based on their own production standards. For this reason, we indicate both the EU size and the corresponding UK size on our website, allowing you to check both measurements before placing your order.
In your specific case, the product you received corresponds exactly to the EU size 45 you selected, which constitutes the main reference for this item. For this reason, we are unable to accept your request for a refund of the return shipping costs, as this was not a shipping error on our part.
We hope we have clarified our position and remain at your complete disposal for any further needs.
Rachele,
Customer Care Manager
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