Prompt delivery and a nice free gift when reordering at very competitive prices. Thanks.
Company replied
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My order was processed and dispatched quickly. However, the courier, MRW advised delivery for Friday and didn't turn up until Monday. All weekend without lenses 😢
Company replied
easy to order. Customer service was great when I emailed to request a delivery date for when I would be home to receive the package. They delivered it the next day when we wever availabe
I had problem with delivery cause driver couldn’t speak English but support team was very responsive and helped me to arrange pick up
Company replied
Company details
Written by the company
Comprar lentes de contacto online al mejor precio en España » Gana 3€ en tu primera compra de lentillas baratas « • Regalos, envío rápido y promociones •
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4.4
Excellent
4K reviews
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Prompt delivery and a nice free gift…
Prompt delivery and a nice free gift when reordering at very competitive prices. Thanks.
24 April 2026
Reply from Lentes-shop
Dear client,
Thank you so much for your wonderful review!
We are thrilled to hear that you are enjoying our competitive pricing and that your order arrived promptly. It is also fantastic to know that you appreciated the little gift included with your reorder—it is just our way of saying thank you for your continued trust and loyalty.
We truly appreciate your support and look forward to welcoming you back for many more seamless orders in the future.
Thanks for being a valued customer!
Best regards,
The Customer Service Team
Reply from Lentes-shop
Hi Alicia,
We're happy to hear that your order arrived on time and was well packaged. Thank you for your feedback!
Best,
CS Team
I have already replied to you after the…
I have already replied to you after the order but you are asking me again.
My order was not delivered to my house as agreed. It was delivered to a small shop 3km away. I am not happy with that.
Everyone else I place orders with always deliver to my house.
23 April 2025
Reply from Lentes-shop
Good morning,
we regret this circumstance.
We are working with the courier companies in order to improve our service to our customers.
We apologize for any inconvenience caused
Best regards,
Everything good
24 April 2025
Reply from Lentes-shop
Hello, we aprreciate your feedback. Thank you. Best regards, customer service team.
Quick & easy purchase
Quick & easy purchase. Lenses arrived without hassle quickly & efficiently
11 April 2025
Reply from Lentes-shop
Dear Rona,
Thank you for the great review!
We are delighted to know your purchase was quick & easy and that your lenses arrived quickly and efficiently. We strive for a seamless shopping experience!
We look forward to your next order.
Best regards, The customer service Team.
Excellent service!
Website is easy to navigate and offers a great selection. I am very impressed with the delivery time.
12 March 2025
Reply from Lentes-shop
Dear customer,
Thank you so much for your wonderful review!
We are thrilled that you found our website easy to navigate and appreciate our great selection. We are also very happy that the delivery time impressed you!
We look forward to seeing you again soon.
Best regards, Customer service team.
AS USUAL FAST DELIVERY OF THE PRODUCT I…
AS USUAL FAST DELIVERY OF THE PRODUCT I ORDERED
17 November 2024
Your service was excellent but the…
Your service was excellent but the delivery was well over a week in coming. In the future I will use the Correos express delivery service.
13 November 2024
still have not received my order
still have not received my order. It has been over 7 business days since the order was place. This maybe my last order
12 November 2024
Reply from Lentes-shop
According to the tracking by Correos, they have attempted delivery without success because they could not find the recipient. A new delivery attempt will be made tomorrow. If you have any problems, you can always contact us by email or telephone.Best Regards.
Quick and easy to use website and…
Quick and easy to use website and prompt delivery.
23 September 2024
Excellent value for money and delivery…
Excellent value for money and delivery service.
7 August 2024
easy to order
easy to order. Customer service was great when I emailed to request a delivery date for when I would be home to receive the package.
They delivered it the next day when we wever availabe
19 July 2024
Usual good service 👍
28 June 2024
Although I am a regular customer the…
Although I am a regular customer the delivery drivers always take about three attempts to deliver my lenses.
3 June 2024
Reply from Lentes-shop
Hello David, we are sorry to hear that you had a bad experience with the delivery service. Fortunately, we offer several options for shipping. We hope that next time you have a more positive experience. Regards.
Always helpful and they respond quickly…
Always helpful and they respond quickly to messages. Great company
25 January 2024
Reply from Lentes-shop
Hello,
Thank you for your feedback.
i did not receive my package
3 October 2023
Reply from Lentes-shop
Dear customer,
Thank you for you review! We are sorry to hear about this situation. We pride ourselves on our swift and efficient delivery, and we are sorry to hear that this was not the case. After checking our system, we've noticed that the courier tried to deliver your package in two different occasions - both unsuccessful because the recipient was absent. We've also noticed that you didn't reach out to us to inquire about your package. Please, do not hesitate to contact us if a similar situation were to happen in the future. We'll be more than happy to help!
We wish you a lovely day.
Kind regards
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