Lovely handbag, well packaged and presented and delivered quickly. Would have been 5 stars, but there was no dust bag included, which is really essential to keep bags in good condition when not in use... See more
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Review summary
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Really beautiful quality bag with fairly quick delivery and good communication. Might be good to note that the colour is more yellow than it appears on the website. It is going to be a gift so I'm hop... See more
Company replied
well , the product is beautiful, soft material , small pouch celphone holder with lots of pockets, but i think the price is too much .
Company replied
Adore my new bag, high quality, great colour! Had a query which was dealt with promptly by customer service. So pleased.
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Company details
Written by the company
crisp colour, a keen wit, graphic prints & playful sophistication are the hallmarks of kate spade new york. in every category we design – from handbags and clothing to jewellery, shoes, eyewear, beauty, home and beyond – our exuberant approach to the everyday encourages personal style with a dash of incandescent charm. we’re intellectually curious and believe in living life to the fullest, taking chances, and standing out in the crowd. we call this living colourfully.
Kate Spade Customer Care
Written by the company
- We're always happy to help!
- Please contact us here for any customer care queries https://www.katespade.co.uk/contact-us
Free Returns
Returns are easier than ever (and free!)
Get free returns within 30 days of purchase using our returns portal
Contact info
3.8
Great
2K reviews
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Complete lack of any Customer Service
I placed an order on the Kate Spade website today - never received an email confirming and couldn't see the order on my account. Tried to call Customer Services to see if there was a technical issue. There is an automated message left over from Christmas saying they are not answering calls. Contact Us page stated they are experiencing high volumes of queries and to send an message. I wish I had looked at these reviews before because then I would not have ordered at all. How can such a premium brand have a such shocking customer service ? I have now paid for something that Kate Spade has no record of and I have no means to speak to anyone. They have copy and pasted every response to negative reviews which is disingenuous. They clearly don't care.
23 January 2026
Unprompted review
Reply from kate spade new york
Thank you for taking the time to share your feedback with us. We’re very sorry to hear about the frustrating experience you had when placing your order and trying to reach our Customer Care team. This is certainly not the level of service we aim to provide.
While we are unable to cancel orders once they are placed, we completely understand inconvenience it may have caused not to receive a confirmation email. Our team is currently experiencing a high volume of queries, and we apologize for the delay and difficulty in reaching us.
We genuinely appreciate you bringing this to our attention and we hope to have the chance to restore your confidence in us and provide you with a smoother experience moving forward.
Reply from kate spade new york
We're happy to hear that you enjoyed your experience, Sangita! Thank you for your positive feedback.
Shocking customer service from Kate…
Shocking customer service from Kate Spade. Have emailed so many times about a bag which has not been received. They do not reply, and think by ignoring people they will just go away. Will not be buying anything from here again, which is a shame as was a fan before this situation
1 December 2025
Unprompted review
Reply from kate spade new york
Thank you for sharing this with us, Lorraine. We’re very sorry for the disappointment and frustration this has caused.
So we can support you properly, we did request further details here, but we haven’t received them yet. With only a name, we’re unable to locate your order or an existing customer care enquiry. If you’re able to send your order number and the email address used at checkout through our contact form, our team will prioritize your case and investigate promptly.
We appreciate your patience and would like the chance to make this right.
Complex warranty process
Purchased a bag in the US. Less than 5 months later, the strap came away from the bag despite only occasional use. Clearly a manufacturing issue as the screw attaching the strap was not lock tight.
Pursued a replacement via warranty back in the UK) global company and same bag for sale in the UK so assumed wouldn’t be an issue). 3 months of emails back and forth later and have been sent a voucher which doesn’t cover the cost of the bag, and isn’t enough to buy any replacement bag on the website. Would not recommend.
11 January 2026
Unprompted review
Reply from kate spade new york
Thank you for sharing your experience with us, Rebecca. We're sorry to hear that you were disappointed with your recent purchase from kate spade new york. Providing exceptional products and customer service is our top priority, and we regret that we didn't meet your expectations on this occasion. We would like to apologize for any inconvenience caused and assure you that your feedback has been noted.
Return of order KGP00269670
Return of order KGP00269670
Would never deal with this company again. Order returned on 29 December and customer service response disjointed and automated at best. Nothing positive or helpful - just platitudes and standard stalling tactics adopted to avoid making a refund. It seems that many other people have fallen victim to the same incompetence .......... or is it just deliberate ? It seems this a company that thinks it's acceptable and ethical to receive back the goods that you've paid for and still keep your money !!!
16 January 2026
Unprompted review
Reply from kate spade new york
Thank you for taking the time to share your feedback with us, Andrew. We’re truly sorry to hear that you haven’t received your refund, and we regret any disappointment you may have experienced. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. Our teams are doing everything they can to resolve this as quickly as possible and will reach out to you directly with latest updates. We would like to apologize for any inconvenience caused and assure you that your feedback has been passed on to ensure this does not happen again.
I purchased a bag from their UK…
I purchased a bag from their UK website. However, I changed my mind when I received, it seemed smaller then I expected. So I returned it without using with tag and original packaging. It’s been almost one month since the day I returned and still I haven’t received clear response about when will I receive the refund or when they will be able to give a response.
It has been the worst online shopping experience I have ever had in the UK so far.
Update: Thanks for your response. I have provided my order number and receipt that I received from post office in the email I had shared with you on 29/12/2025 and 07/01/2026. I also have sent several follow up emails but haven’t received any response.
14 January 2026
Unprompted review
Reply from kate spade new york
Could you please check your inbox as we have just sent you a message requesting order number/email info to be able to look into this further? Thank you
I ordered a bag and sent it back before…
I ordered a bag and sent it back before Christmas. I am and have been waiting for a refund since and made contact on 3/4 occasions and only had 1 response to send information and still not received a reply or my refund!!! Will not be dealing with this company again!!!! The worst customer service ever!! Will be going to the ombudsman
11 December 2025
Unprompted review
Reply from kate spade new york
Could you please check your inbox as we have just sent you a message requesting order number/email info to be able to look into this further? Thank you.
Missing refund
Placed an order way before Christmas, which was delivered to the wrong address. Spoke to someone very helpful on the phone, who kindly advised it would be sent back to Kate Spade and refunded. I then emailed as it had been weeks and I still hadn’t recieved my refund. I then recieved an email response to ask if I’d like a refund or a replacement. I asked for a refund, however it’s been two months with no refund and I’ve emailed multiple times and rung multiple times with no response. Avoid at all costs! I’ll be taking this further.
13 January 2026
Unprompted review
Reply from kate spade new york
Thank you for taking the time to share your feedback with us, Isabel. We’re truly sorry to hear that you haven’t received your refund, and we regret any disappointment you may have experienced. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. Our teams are doing everything they can to resolve this as quickly as possible and will reach out to you directly with latest updates. We would like to apologize for any inconvenience caused and assure you that your feedback has been passed on to ensure this does not happen again.
I genuinely could not recommend…
I genuinely could not recommend shopping here any less, I ordered my bag on the 23rd of december and I get that it’s a busy time but on the same day it got dispatched but NOTHING has happened since then, and they have changed the delivery dates twice. I have emailed them TWICE and little to no help, in the second email they said that they contacted the courier to prioritise my package but nothing has yet to happen. So disappointing as a first time customer was really hoping for a good experience, I don’t plan to purchase from here again.
12 January 2026
Unprompted review
Reply from kate spade new york
Thank you for taking the time to share your feedback with us, Julia. We’re truly sorry to hear that your order has been delayed, and we regret any disappointment you may have experienced. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. Our teams are doing everything they can to ship your order as quickly as possible. We would like to apologize once again for the unexpected delays you have been subjected to.
Happy customer
I was surprised to see negative reviews about Kate Spade...
I bought a bag online - and had a query.. so I rang the Regent Street store - spoke to Liliana.
She got back to me super quick and solved the mystery - and 2 days later - a lovely bag arrived!
Thank you Liliana and Kate Spade - great customer service!
4 January 2026
Unprompted review
Reply from kate spade new york
Thank you for your lovely feedback, Judi! We're glad we could make things right and appreciate your patience along the way.
Wrong item sent & been 5 working days…
Wrong item sent & been 5 working days now and customer service still hasn’t got back to me
6 January 2026
Unprompted review
Reply from kate spade new york
Thank you for taking the time to share your feedback with us, Sarah. We're truly sorry to hear that your experience with our kate spade new york products didn't meet your expectations. Ensuring our customers' satisfaction is paramount to us, and we regret any disappointment you may have experienced. Thank you for bringing this matter to our attention, and we hope to have the opportunity to better serve you in the future.
I would like to give zero stars…
I would like to give zero stars obviously.
Bought a bag online on 14 December. Delivery promised for 19 December. Didn't happen obviously. delays with courier GLS who are very busy etc. etc. Promised delayed delivery on 29 December. Again no delivery. Unbelievably poor tracking software says package is in Ireland on 29 December and today its 8 January and no delivery, no real updates or reliable future delivery estimate. Website says they use DPD but they don't. Complete shambles. No point in worrying about your brand and then entrusting delivery to such a poor courier service.
8 January 2026
Unprompted review
Reply from kate spade new york
Thank you for taking the time to share your feedback with us, Des. We’re truly sorry to hear that you haven’t received your order, and we regret any disappointment you may have experienced. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. Our teams are doing everything they can to resolve this as quickly as possible and will reach out to you directly with latest updates. We would like to apologize for any inconvenience caused and assure you that your feedback has been passed on to ensure this does not happen again.
My daughter loves her bag
6 January 2026
Unprompted review
Reply from kate spade new york
Thank you for your lovely feedback, Caroline. We're delighted to hear you are pleased with your purchase - we look forward to your next visit!
Necklace
Just brought a necklace from here absolutely loved it and the delivery was quick; really amazing quality cannot fault it. Would definitely recommend.
6 January 2026
Unprompted review
Reply from kate spade new york
We're happy to hear that you enjoyed your experience, Darcy! Thank you for your positive feedback.
Cannot speak with anyone at customer…
Cannot speak with anyone at customer service. Email not answered. Earrings do not match picture online. Very fed up. Worst customer service. Have been trying 2-5 Jan
5 January 2026
Unprompted review
Reply from kate spade new york
Thank you for your feedback Jan. This is really disappointing to hear. We would really like the opportunity to discuss this further with you. We have reached out to our team directly to make sure this is looked into as a priority. We would like to apologize for any inconvenience caused and assure you that your feedback has been passed on to ensure this does not happen again.
Adore my new bag
Adore my new bag, high quality, great colour! Had a query which was dealt with promptly by customer service. So pleased.
2 January 2026
Unprompted review
Reply from kate spade new york
Thanks so much for your review, Niamh! We're really glad to hear you had a good experience with our service. Hope to welcome you back again soon.
Do not order
Do not order! They have rubbish customer service that take forever to investigate the individual case. For context I ordered two bags in different colours to choose between. The one I liked arrived damaged so I returned that for an exchange and the other colour for a refund. Their team has refunded my exchange (when the item is still in stock!!) and they have done nothing with the other colour which should have been refunded. I’m now short on money and lacking the items. Not a great experience and one they’re failing to resolve. I will never be shopping here again and recommend that you don’t too!!
23 December 2025
Unprompted review
Reply from kate spade new york
Thank you for taking the time to share your feedback with us, Aiysha. This is really disappointing to hear, and we regret any disappointment you may have experienced. We always want to meet your expectations and spark a little joy for you and we can only apologize that we did not do that. Thank you for bringing this matter to our attention.
Charged for next day delivery - never request or received
Charged for next day delivery. Never requested. Emailed to complain, no response. Bag came 3 days later, so didn't even get the service Charged for.
23 December 2025
Reply from kate spade new york
Thank you for your feedback, Melissa. This is really disappointing to hear. We are very sorry to learn that your experience with kate spade new york didn’t meet your expectations. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. We have reached out to our team directly to make sure this charge is refunded as priority. You should see this reflect in your banking within 3-5 working days. We would like to apologize for any inconvenience caused and assure you that your feedback has been passed on to ensure this does not happen again.
Ordering was easy
Ordering was easy
Delivery prompt
Item was exactly what my daughter wanted
8 December 2025
Reply from kate spade new york
Thank you for your lovely feedback, Gladys. We're delighted to hear you are pleased with your purchase - we look forward to your next visit!
My order is 6 days late and there’s no…
My order is 6 days late and there’s no update on shipping
17 December 2025
Reply from kate spade new york
Thank you for sharing your feedback with us, Hazel. We’re truly sorry to hear that you haven’t received your order, and we regret any disappointment you may have experienced. Your order is on its way, but we completely understand how excited you are to receive it! We trust your experience will improve once your order arrives, and we can’t wait for it to spark a little joy. If you would like us to look into this further for you, please do contact us at www.katespade.eu/ie/contact-us.
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