kate spade new york Reviews 2,470

Lovely leather, good colours, helpful staff.

Very disappointed with Kate Spade’s customer service team. I ordered a parcel on the 29th of March and had to chase them to get it sent out for shipping! Now they’ve made me go around in circles with DPD when they didn’t send me the code/QR code to pickup the parcel. I called DPD only for them to tell me no agents from Kate Spade contacted them yet three agents told me that they had, just disgusting to lie like that. Never shopping from here ever again and I’ll make sure to tell people about my experience

There was a mark on the bag, which I only noticed once I had taken all the packaging and labels off. Very disappointed.

On time and gorgeous

Having bought a bag from this company when it arrived unfortunately it wasn’t what I was looking for so I decided to return it. The item was duly returned and showed as being received back by the seller
However no refund has so far been issued and despite contacting customer service on 3 occasions I have not received any response other than a vague “they are looking into it “ I am at my wits end how to get my money back from this appalling company who have effectively stolen it .

Lovely handbag, well packaged and presented and delivered quickly. Would have been 5 stars, but there was no dust bag included, which is really essential to keep bags in good condition when not in use.

Absolutely awful. I have called customer care in Australia several times, I was told on 02/03/26 that the courier has my item and I will receive a shipping update soon. But my item was never shipped in the window advised. Now 7 working days later it says back ordered when it was in stock when payment was made? Been waiting ages to get on a call with customer care and no answer. I don’t even get email updates and never received a confirmation email. I have to track it on the website manually. It’s shameful for a supposed luxury brand. Never again.

I reached out to their customer support via WhatsApp as they couldn’t process my order through the website Customer support didn’t react. Tried to contact them multiple times. Seems they don’t need my money. It’s a shame because I would have loved to make a purchase.

Lost item + lost money.
"yeah, our record confirm your order was shipped".
Other companies fully refund or replace with a new item; not like Kate Spade.

I was really excited to be getting a Kate Spade bag as a Christmas present. It was a big disappointment when the DPD man was intimidating and rude when delivering the bag. Although DPD are customers of Kate Spade, I would have thought that Kate Spade would have offered a gesture of goodwill when I reported it to them. I nearly had to call the police when DPD man put his foot inside my door to prevent me to closing my door. Due to the prices and good customer service, I was disappointed that Kate Spade didn't offer me 10% off the next item I bought or anything.

This is my second bag I’ve bought, loving them. Great quality bags that look beautiful and well made.

Worst customer service. Cancelled main part of my order and shipped eye mask with shipping charges.

Further the package was delivered at wrong address, wow… this is Kate Spade

Quick delivery, constant communication, nice wrapping

EDITED - maybe you should spend more time responding to emails instead of putting standard responses on Trust Pilot. The response should come direct, not on here, with a solution to the issue. But nothing. You wont look into it, of that I have no doubt, you wont sort the issue of me having to pay full price and postage again, all of which I would be happy to do had the product not been faulty in the first place, so your responsibility, not mine. Shocking!

I purchased a necklace & earrings as a christmas present and after wearing the earrings only a couple of times one of the stones fell out. We completed the online form for faulty goods and were advised to send then back which we did. However despite three emails to the customer care department, two conveniently cut off phone calls and further emails to Liz Fraser CEO, I have today received a refund of the price paid. What I actually wanted, was a replacement pair as my sister wanted to wear them for her upcoming wedding. Yes I can reorder them but the current price is more expensive, and this company has no regard for the Consumer Rights Act which clearly states that if goods are faulty they should be replaced at no extra cost. This is tantamount to theft. And whilst I may be small fry to this company I have spent over £1000 with them in the last six months and not another penny will pass over their tills. The lack of communication when I quoted my rights is despicable

Excellent products with very friendly in store customer service

Placed order December 7th still hadn't received it four weeks later! I asked for a replacement as the item was showing stock online, but got a refund with no explanation?? Poor communication this time I understand it a was busy period, but I was still short of a present and no explanation why I didn't get a replacement as I stated more than once that's all I wanted!
In response to Kate Spade reply, the item WAS still showing in stock because I added it to my basket and could of purchased it!! Your easy option was to refund, and no thought of the missing present for Christmas

Excellent customer service online and in- store! I love my new bag so much and wear it all the time!

Excellent product Excellent service very pleased

Ordered a new card holder for my wife’s birthday. Excellent quality and super fast delivery within 24 hours, which was faultless. Will be ordering again for sure!